Administration

• Assist in overseeing and enabling success of development teams in adoption of strategic risk mitigating and/or optimization initiatives.
• Document existing process/procedures and identify opportunities for improvement.
• Communicate effectively with peers, President CIO development teams, and all levels of leaderships.
• Independently engage with application teams and leadership to monitor and track status of planned deliverables.
• Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
• Conducts research, analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

Senior Business Experience Planning & Administration Specialist – Performance Management

Backend Engineer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies, and tools to advance business initiatives and capabilities.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities.

Lead Software Engineer, Java/Spring/Microservices

Product Manager

• Owns the vision and the definition of the product
• Serves as the voice of the customer
• Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives
• Accountable for the creation of and the integrity of the product backlog
• Prioritizes and leads grooming of the product backlog
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog
• Serves as the primary point of contact for questions from the team(s)
• Accepts delivery of working product from the Scrum Teams(s)
• Reviews and validates Scrum Team(s) working product
• Socializes the delivery of business value and outcomes of the iteration to various stakeholders

Product Owner II – Payments

Proposal Manager

• Assist with responding to Request For Proposals (RFPs)
• Create proposals and maintain content by supporting senior staff
• Document formatting (Word, Excel and PowerPoint)
• Proofreading and organizing biographies and appendices
• Attend and take notes on kickoff calls
• Assistance with request intake and SharePoint maintenance
• Subject matter expert (SME) outreach
• Incorporating accessibility standards
• Managing proactive and basic proposal/RFP requests
• Identifying content improvement and helping with content editing
• Reporting and analysis support
• Additional support as needed by the team

Proposal Coordinator – Institutional Asset Management

Director

• Executes a business plan with emphasis on client development and increases business with existing clients
• Leads moderately complex originations and structuring activities for specific capital markets product, strategy or industry
• Responsible for revenue generation as well as talent management, performance reviews and succession planning
• Oversees general transaction activity of the deal team including pipeline management and financial reporting
• May assist Senior Leadership with the strategic planning for the group
• Works strategically with transactors, sales team, relationship managers, traders and other internal service partners to originate and structure capital markets solutions
• Drives accountability for business results, ensures appropriate training, coaching, development, and mentoring of staff
• Leads and manages transaction team in assessing client objectives
• Provides appropriate solutions based on in-depth assessment of moderately complex client objectives and market conditions
• Develops and maintains client relationships
• Works with stakeholders to develop and execute key sales and marketing strategies such as product structuring and distribution to maximize sales and new business activity
• Focuses client coverage efforts and ensures appropriate resource allocation
• Monitors industry and market developments, deal flow and regulatory requirements
• Enforces compliance with policies and regulations
• Works with stakeholders to develop/modify relevant policies and guidelines
• Responsible for driving team's coordination and collaborating with Senior Management for the alignment of department's strategic goals

Capital Markets Managing Director I – Strategy/Organization

Account Manager

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Originates, performs financial analysis, negotiates and documents credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Provides ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Presents the full range of PNC's products and services to the client.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.

Relationship Manager I – Business Banking

Implementation Specialist

• Manages all sales, service and execution support for new and ongoing complex C&IB client relationships
• Leads staff to achieve relevant KPI's and requirements
• Monitors and oversees all activities involved with support of sales, service and execution
• Recommends improvements and connects strategy to business outcomes to drive desired client experience
• Provides reports on performance to leadership
• Participates in establishing and ensuring compliance with internal policies and procedures
• Manages complex client exceptions and escalations
• Manages and maintains relationships with internal/external service partners
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors

Implementation Manager – Treasury Management Service, Implementations

Project Manager

• Manages projects from original concept through final implementation and post-project assessment
• Accountable for meeting project objectives within established timeframes
• May be assigned a single project or a portfolio
• Manages and allocates resources and organizes the work
• Drafts and submits project budget proposals
• Partners with internal project liaisons to acquire human and material resources
• Motivates and supervises project team members
• Tracks and reports progress, analyzes the results based on facts
• Proactively manages changes in project scope and identifies potential crises
• Maintains communications for governing bodies and interested parties
• Communicates project expectations to team members and stakeholders

Project Manager II

Analyst

• Evaluate borrower's financial records, collateral and operational processes to help assess risk.
• Prepare reports of findings and provide recommendations that support sound credit decisions.
• Perform independent analysis on existing Borrower's collateral records and financial reports to determine / assess collateral values that secure loans and to identify and highlight areas of collateral weakness or deterioration.
• Evaluate accounting system controls, data integrity, managerial control oversight and borrowers accounting personnel.
• Prepare Field Examination reports and supporting workpapers that highlight germane findings and material variances found, conclusions reached, and related recommendations for improvement if necessary.
• Communicate and escalate significant exam findings, concerns, delays, or borrower limitations to lending and credit personnel.
• Confirm proper reporting of collateral on the Borrowing Base Certificates.

Field Exam Analyst – Business Credit

• Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards
• Establishes objectives for testing cycles and develops test scenarios for unit, process, function, integration and acceptance testing
• Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components
• Facilitates or leads training on quality tools and skills
• Executes corrective actions and addresses non-conformances

Quality Analyst Lead

• Serve as primary point of contact for borrowers
• Ensure clear communication and expectation setting throughout the loan process
• Work with internal or external service partners to resolve exceptions or maintain documentation
• Analyze documents and requests
• Strong negotiating skills to overcome customer objections
• Handle customer escalations and disputes
• Manage a pipeline of approximately 55 loan applications
• Collect required documentation, verify loan conditions, and coordinate closing appointments
• Respond to moderately complex to complex customer inquiries and issues via telephone
• Achieve performance metrics including booked unit goals, end-to-end cycle time, call monitoring scores, and NPS targets.

Loan Processing Analyst – MLO

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with basic levels of risk and complexity of needs
• Generally works with higher degree of supervision
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• Demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Sales

• Drives sales activities for a specific product(s) or transaction(s).
• Manages and develops client relationships.
• Provides superior client experience.
• Works closely with relationship managers, investment bankers, traders and other internal service partners to develop, market and deliver capital markets solutions to our clients.
• Provides appropriate solutions based on in-depth assessment of client objectives and market conditions.
• Develops and maintains client and/or investor relationships.
• Coordinates the execution of key sales and marketing strategies, such as product structuring and product distribution to maximize sales and develop new business activity.
• Maintains current knowledge of industry and market developments, deal flow and regulatory requirements.
• Maintains compliance with policies and regulations.
• Provides coaching to other team members.

Capital Markets Director – Sales

• The Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets.
• This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.
• This role is responsible for growing share of wallet with existing clients.
• Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
• Provides ideas and insights based on understanding of the client’s needs and their financial well-being while focusing on increasing client engagement and loyalty.
• Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.
• Coordinates the implementation and documentation of non-credit products and services.
• Leverages knowledge of the industry and market to prioritize efforts.
• Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Collaborates with Virtual RM team to share best practices and opportunities.
• Leverages Small Business sales development partners to engage in effective client outreach.
• Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
• Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

QA Engineer

• Bring strategic direction to testing and act as a subject matter expert for both the quality discipline and a line of business domain(s)
• Lead the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work
• Including coordinating test strategy, scripting and defect resolution
• Ensuring early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle
• Take accountability for quality standards in the development, implementation and upkeep of test scripts and opportunities for automation of testing products
• Developing meaningful management metrics that help to gauge project health
• Identify trends and opportunities for continuous improvement in product release

Senior Business Experience Planning & Administration Specialist – Performance Management

Lead Software Engineer, Java/Spring/Microservices

Product Owner II – Payments

Proposal Coordinator – Institutional Asset Management

Capital Markets Managing Director I – Strategy/Organization

Relationship Manager I – Business Banking

Implementation Manager – Treasury Management Service, Implementations

Project Manager II

Field Exam Analyst – Business Credit

Quality Analyst Lead

Loan Processing Analyst – MLO

Relationship Manager I – Business Banking

Capital Markets Director – Sales

Relationship Manager I – Business Banking

Quality Assurance Lead – Automation, Selenium, Cucumber