Systems Engineer

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Business Systems Analyst Consultant – Python, SQL, ETL Design

Solutions Engineer

• Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision.
• Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives.
• Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies.
• Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture.
• Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements.

Senior Solution Architect – Salesforce

Platform Engineer

• Serve as a senior technical owner for Linux server operating systems, with deep expertise in Red Hat Enterprise Linux 9 and 10.
• Define, maintain, and evolve Linux platform standards, including build standards, configuration baselines, hardening guidelines, and lifecycle strategies.
• Create and maintain product roadmaps that align Linux platform capabilities with business, security, and regulatory requirements.
• Research, evaluate, and experiment with emerging Linux related technologies, determining their applicability and value to the enterprise.
• Translate evaluated technologies into tested, documented, and repeatable platform solutions, including proofs of concept and pilot implementations.
• Lead solutions from concept through pilot and into full enterprise adoption, working with provisioning, security, and operations teams as needed.
• Design and maintain server build templates and reference architectures used by downstream provisioning teams.
• Produce clear, high quality documentation, including standards guides, configuration guides, hardening guides, and standard operating procedures, with the intent of enabling scale rather than performing operational execution.
• Ensure the Linux platform remains secure, current, and sustainable over time.

Senior Technology Engineer – Linux Platform

Full-stack Engineer

• Design, build, and maintain Workday integrations (EIB, Studio, Core Connectors) and associated ETL pipelines to move data between Workday, payroll systems, and vendor apps.
• Act as Application Team Lead: Must demonstrate ownership of governance and controls for assigned applications.
• Author and maintain JCL to schedule and run jobs on the mainframe; monitor execution, handle failures, and optimize performance.
• Implement secure file transmissions (SFTP/HTTPS/AS2), data validations, and reconciliation; manage schemas, mappings, and transformations.
• Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
• Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
• Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
• Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards.
• Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver integrations and enhancements.

Software Engineer Sr – Workday Integration

Product Manager

• Establishes the long-term vision, strategic direction, and roadmap for containerized infrastructure and Kubernetes services.
• Responsible for overseeing the product development process, collaborating with engineering to convert market requirements into technical specifications for container runtime, security, and orchestration.
• Represents customers, studies industry trends, and informs product development and adoption.
• Oversees product metrics to enhance the performance, usability, and reliability of containerized workloads across various environments.
• Develop and set standards for container orchestration systems such as Kubernetes.
• Apply container security, scan images, secure runtime, enforce policies, and meet enterprise standards.
• Enhance cluster efficiency and resource management, minimize on-prem / cloud expenses and strengthen system performance and reliability in accordance with SLOs/SLAs.

Product Owner Expert – Kubernetes, CaaS Platform

Infrastructure Engineer

• Develop, test, and deploy software application packages for RedHat Linux servers, ensuring compatibility and security.
• Create, maintain, and optimize RPM packages to streamline application installation and updates.
• Author and maintain advanced bash scripts for automation, monitoring, and system management tasks.
• Design and implement infrastructure automation using Ansible, including playbooks, roles, and modules.
• Develop Python scripts and utilities for system integration, automation, and operational support.
• Utilize Ansible Automation Platform (AAP), AWX, and related tools to orchestrate complex automation workflows.
• Collaborate with teams using ServiceNow for change management, Bitbucket and GitHub for source control, and Jenkins for CI/CD pipelines.
• Troubleshoot and resolve issues related to Linux servers, application packaging, and automation workflows.
• Document procedures, standards, and best practices for package creation, deployment, and automation.
• Stay current with industry trends, emerging technologies, and security best practices relevant to Linux infrastructure and automation.

Senior Infrastructure Engineer – Packaging Services Team

• Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS.
• Perform full platform administration, including users, campaigns, scripts, prompts, and permissions.
• Develop and maintain custom integrations with internal systems and third-party applications using Genesys Cloud APIs (RESTful), webhooks, and secure connectivity protocols such as OAuth.
• Configure and optimize data actions, reporting, and contact center features to support business teams.
• Create and update campaigns and contact lists for outbound operations.
• Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and maintain documentation for workflows, integration patterns, and deployment processes.
• Troubleshoot complex issues across voice technology, routing logic, and integration points.

Lead Software Engineer – Genesys Cloud, IVR

Call Center Representative

Lead Software Engineer – Genesys Cloud, Contact Center, IVR

• Provide expertise on platform engineering
• Oversee the team’s efforts and meet customer needs
• Design, build and maintain technology solutions
• Develop software components and hardware for complex projects
• Communicate with customers and integrate their needs with development

Senior Infrastructure Engineer – RACF, Mainframe

• Provide technical design and hands-on development of software solutions using modern and emerging technology platforms
• Propose, architect, and design software solutions for complex business challenges
• Write high-quality code, perform thorough testing, and own deployment activities
• Maintain, troubleshoot, and debug existing software systems
• Develop and maintain technical and procedural documentation
• Experience leading and/or contribute to major and minor project initiatives
• Mentor junior and mid-level engineers, fostering growth and best practices is a plus
• Work closely with business analysts, product owners, and cross-functional teams to understand requirements, drive clarity, and deliver value

Senior Software Engineer – Fraud Data Services, Pipelines

Marketing

• Develop and manage marketing strategies for customer rewards program
• Build customer-centric marketing strategies based on business priorities
• Communicate progress and risks to stakeholders
• Drive customer engagement and retention through marketing of rewards-driven benefits
• Partner with cross-functional teams to deliver multi-channel marketing strategies
• Deliver end-to-end creative development and marketing campaigns
• Analyze marketing performance and optimize based on KPIs
• Implement integrated marketing plans based on customer insights and competitive landscape

Loyalty & Rewards Marketing Lead

Analyst

• Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes
• Responsible for running complex business performance, risk and operational analytics
• May include the development of analytical methods/models to assess market, credit and/or operational risk of new and existing financial products
• Leverages business / product expertise to rigorously analyze large datasets, improve risk adjusted returns, deliver profitable growth, and communicate conclusions
• Synthesizes analytical results and develops, recommends, and implements business strategies that improve lending decisions, assist in managing risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance
• Establishes baselines for strategies and tracks actual performance to expectations
• Applies predictive models, third party data, and other tools to develop and execute appropriate segmentation and targeting for acquisition and portfolio strategies to provide insight into portfolio risk
• Manages engagements with internal and external information suppliers ensuring solution is fit for purpose while maintaining appropriate governance and oversight
• Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting to track and enhance strategies
• Designs / enhances standard reporting suites for regular product / portfolio reviews
• Collaborates with the line of business, Finance, and Risk partners to assess and establish credit risk appetite and to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of risk appetite

Portfolio Analyst, Strategic Analyst, Senior

Account Manager

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with moderate levels of risk and complexity of needs.
• Generally works with a moderate degree of supervision.
• Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Relationship Manager II – Business Banking

• Handles relationship management activities with new and/or existing clients to grow sales, revenue and market share
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships
• Leverages reporting and sales tools to proactively identify and convert sales opportunities
• Demonstrates ability to analyze, evaluate and mitigate credit risk

Relationship Manager I – BB

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients.
• Grows and retains an investment and insurance book of business.
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate.
• Acquires, expands and maintains client relationships through business development and client networking.
• Grows client loyalty and share of wallet through an exceptional client experience.
• Applies product and procedural knowledge to solve client problems appropriately and efficiently.
• Develops and implements investment and insurance strategies for clients.
• Determines the best products to support such strategies.
• Presents sound financial recommendations and guidance to clients.
• Establishes individual financial plans based on client financial needs and objectives.
• Monitors financial plans and recommends changes as needed.
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities.
• Drives investment education and visibility among branch staff.
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results.
• Shows urgency with activities and leads by example.
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity.
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management.
• Meets service level agreements on lead and referral follow up.
• Adheres to all applicable laws, regulations, policies and guidelines.