Account Manager

• Manage a large book of business (400+ clients) in the $2-10MM segment
• Conduct significant outbound calling, identifying business needs
• Drive new opportunities within assigned relationships
• Analyze business tax returns and structure small business loans
• Leverage technology to enhance client engagement through multiple channels
• Collaborate with the Virtual RM team to share best practices
• Identify and mitigate risk, including regulatory and credit risks

Business Banking Relationship Manager I

• responsible for developing and maintaining assigned long-term client relationships
• Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units
• May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients
• Serves as point of contact for client matters
• May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship
• This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities
• Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed
• May work with in-house counsel and clients on contract negotiations
• This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines
• Participates in the analysis, assessment and documentation of client requirements
• Forecasts and tracks key account metrics
• May identify customization needs, and work with service partners to decision/implement
• Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues
• Serves as an escalation point for high severity requests or issues
• Works towards finding the best solution to maintain a positive client relationship

Account Manager – Financial Wellness Solutions

Security Engineer

• Conducts security assessments of applications, APIs, cloud environments, networks, artificial intelligence systems, and other technology platforms to identify vulnerabilities, attack paths, and security control weaknesses.
• Administers and operates security testing capabilities, including DAST platforms, automated scanning infrastructure, vulnerability validation processes, and security testing automation.
• Develops and integrates AI-powered security testing capabilities, including custom testing harnesses, autonomous assessment workflows, and tooling that improves the effectiveness and efficiency of security assessments.
• Performs targeted penetration testing and deep-dive security assessments of critical systems, technologies, and business processes to identify complex attack chains and high-impact vulnerabilities.
• Researches emerging threats, attack techniques, and security technologies to develop innovative testing methodologies and enhance vulnerability discovery capabilities.
• Reviews testing results with stakeholders, determines risk ratings, and provides technical remediation guidance to reduce enterprise security risk.

Senior Security Testing Specialist – Application Security

Bilingual

• Positions payment solutions inclusive of card processing and cash management solutions.
• Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
• Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.
• Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction.
• Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
• Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients.
• Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
• Effectively executes on contact management strategy by utilizing available tools and resources.
• Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
• Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

Merchant Services Payment Advisor, Bilingual Spanish

Infrastructure Engineer

• Provides expertise on platform engineering while overseeing the team's effort and meeting customer needs
• Uses technical knowledge and industry experience to design, build, and maintain technology solutions
• Develops software components and hardware for complex projects and aligns these with business strategies and objectives
• Provides expertise on best practices, standards, engineering approaches, and complex technical resolutions for processes
• Communicates with customers and integrates their needs with development to meet business objectives

Senior Infrastructure Engineer – SRC First Response

Data Engineer

• Assists in developing, supporting and implementing data solutions for multiple applications to meet business objectives
• Leverages technical knowledge and industry experience to design, build and maintain technology solutions
• Performs data requirement analysis and data preparation process development for targeted data solutions
• Assists in designing and building data service infrastructure on multiple data platforms according to the workflow
• Participates in developing and implementing data solutions ensuring scalability, availability and maintainability
• Consults on data migration and transformation to ensure accuracy and security of data solutions

Data Engineer Associate – Data & Analytics Technology

Software Engineer

• Serves as the People Manager for the Enterprise Voice Engineering team, responsible for day-to-day leadership, staffing, performance management, and overall team delivery across voice platforms and services
• Owns the end-to-end engineering and operational lifecycle for enterprise voice infrastructure, including architecture alignment, platform stability, and production support for critical communications systems
• Acts as the technical and functional leader for voice technologies (VoIP, SIP, Teams Voice, CUCM, Genesys, Avaya), ensuring solutions meet business, regulatory, and resiliency requirements
• Leads strategic initiatives and transformation efforts, including cloud migration, legacy decommissioning, and M&A integration activities impacting voice platforms
• Partners across Engineering, Network, Security, Contact Center, and business stakeholders while managing key vendor relationships to ensure aligned delivery and continuous improvement

Enterprise Infrastructure Manager – Voice Engineering

Financial Crime

• Design and implement new applications/maintain existing applications/ Support RTB functions
• Proposes & designs software solutions to address complex business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software

Senior Software Engineer – AML Tech

Full-stack Engineer

• Aligns business strategy with software solutions
• Proposes, designs & codes software solutions to address complex business needs
• Oversees technical and procedural documentation required
• Leads complex problem solving
• Provides technical guidance and support to colleagues and solution development
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

Principal Software Engineer – SRC First Response

Engineer

• Identifies and establishes ways of stabilizing environments and sites
• Assess opportunities to drive engineering stability through the analytics and metrics
• Responsible for site design consulting, platform management, and capacity planning
• Defines, creates, and ensures that robust dashboards and monitoring systems are implemented
• Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites and platforms
• Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding
• Troubleshoots priority incidents and participates in blameless post-mortems
• Understands our stack to optimize complex systems and user interactions
• Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts
• Mentors and trains junior team members on best practices for infrastructure management and disaster recovery

Senior Site Reliability Engineer - SRC Lending

• Designing, building, and maintaining automated infrastructure solutions using code-driven approaches
• Focuses on infrastructure provisioning, configuration management, and operational automation
• Enables consistent, scalable, and reliable environments across the enterprise
• Provides detailed technical design and development of software solutions using existing and emerging technology platforms
• Proposes & designs software solutions to address complex business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software
• Assesses and effectively manages all of the risks associated with their business objectives and activities

Senior Software Engineer – Infrastructure as Code, IaC

QA Engineer

• Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
• Ensures that the performance and quality products are in line with best practice.
• Evaluates emerging trends for potential implementation.
• Champions quality and drives increased efficiency and effectiveness related to how we delivery testing.
• Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
• Partner internally with testing teams and with partners to solve problems and improve processes.
• Escalates concerns and potential solutions to senior management as appropriate.
• Interpret testing results with both a business and technical lens to make a final implementation recommendation.
• Reports to senior management on the results of software testing prior to implementation.

Quality Assurance Director

• support the development of automation initiatives, with exposure to Document AI and AI-driven technologies
• contribution to the design, development, and implementation of automation tools using Python-based frameworks and cloud platforms
• develop, test and implement software solutions
• write code, test and deploy software
• prepare technical and procedural documentation required for software
• maintain and debug software

Software Engineer – Automation & Platform

Systems Engineer

• Participates in analyzing business requirements and production specifications for changes made to technology applications
• Formulates and defines the system scope and objectives, based on user needs and business processes
• Directs business process improvement projects for internal business groups, aiming to improve business results
• Identifies and documents all system constraints, implications, and consequences of various proposed system changes
• Provides recommendations for addressing and resolving business issues, for a specific business group

Senior Business Systems Analyst – Automation & Platform

• Executes security testing and ethical hacks of web and mobile applications to discover vulnerabilities
• Performs both manual and automated dynamic security testing that identify OWASP Top 10 vulnerabilities
• Utilize Agentic AI solutions for dynamic security testing
• Reviews testing results with stakeholders and helps to determine risk ratings
• Develops new techniques and processes that identify application vulnerabilities
• Assists in the design and implementation of security solutions and continuously enhances information security approaches and methodologies at manager discretion