Customer Support

• Performs advanced customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers.
• Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues
• Recommends appropriate solutions
• Resolves more complex or reoccurring issues
• May interact with higher levels within the customer organization
• Maintains high levels of customer satisfaction consistent with PNC's core values
• Demonstrates commitment to quality through customer and service partner interactions
• Serves as a coach or mentor and may serve as a trainer to the customer service team
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Senior Customer Service Rep – Lending Services

Manager

• Lead day‑to‑day Detection and Response activities, ensuring timely detection, triage, investigation, and response to security events.
• Ensure 24/7 incident response readiness by maintaining and managing the on‑call rotation, including scheduling, escalation paths, and service‑level expectations.
• Serve as the owner for incident response execution, including initial containment, escalation, incident declaration, and forensic coordination.
• Act as the primary technical lead and liaison during high‑severity incidents, collaborating with Infrastructure, Engineering, Legal, and Executive leadership.
• Oversee the development, tuning, and continuous improvement of SIEM detections, alerting logic, and correlation rules.
• Drive integration of internal and external Threat Intelligence to enhance visibility and detection capabilities.
• Produce operational metrics and performance reporting focused on detection coverage, MTTD/MTTR, case handling quality, and tooling efficacy.
• Evaluate and implement new technologies, integrations, and automation opportunities to reduce manual workload and enhance response capabilities.
• Own and maintain incident response playbooks, SOPs, escalation paths, and response frameworks.
• Ensure regulatory, contractual, and internal stakeholder notifications are initiated and documented when required.
• Manage post-incident activities, including after-action reviews, corrective actions, and measurable improvements.
• Lead readiness activities such as tabletop exercises, red/blue/purple team scenarios, and simulation‑based training.
• Ensure incident response posture aligns with organizational risk appetite, audit requirements, and industry best practices.
• Direct and mentor analysts in investigations, incident handling, and operational processes.
• Execute staffing decisions, performance evaluations, onboarding, and the professional development pipeline for analysts.
• Identify operational gaps and recommend technical or process improvements to mature the detection and response program.
• Champion a culture of continuous improvement, documentation discipline, and analytical excellence.

Detection and Response Manager

Financial Crime

• Reviews and investigates customer cases, reports and work for potential and actual loss
• Minimizes fraud, Anti-Money Laundering and/or organizational risk
• Performs early detection of suspicious activity
• Controls and prevents losses
• May lead the work of and/or train detection and investigation staff
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommends disposition
• Identifies gaps and control enhancements
• Uses defined research procedures to identify and resolve issues
• Identifies trends and escalates as appropriate
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
• Shares best practices among the team and/or service partners
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Detection & Investigation Analyst Lead – Outbound Zelle Fraud

Account Manager

• Support Treasury Management Sales Officers
• Data Analytics of internal systems
• Assist Treasury Management Officer with presentations to clients
• Responsible to the sales success of the assigned region
• Client facing role with presentations and reviews
• Lead specific client calls in the absence of the TMO
• Identifying opportunities and provide guidance on new services
• Great organizational and speaking skills
• Ability to lead meetings internally and externally effectively
• Works towards finding the best solution to maintain a positive client relationship

Account Manager I – Commercial Treasury Management

Benefits Advisor

• Partner closely with Technology leadership, Finance, and Project Management teams to drive project and cost center budgeting and forecasting activities.
• Pulling and analyzing data from the project financial system of record and working with PMs to correct any issues.
• Analyzing data provided by Finance and working with Technology leadership to correct any issues.
• Working with Technology leaders to gather their strategic plans for the following year.
• Facilitate the development of business cases for initiatives within the portfolio so senior leadership understand what is being approved and will be delivered.

Senior Business Experience and Planning Advisor – Data and Automation, Clarizen, Initiative Funding Application, Benefits Realization Metrics, Oracle Fusion, Ariba, Tableau

Operations

• Consults with line of business to evaluate and oversee an organization's operations or technology processes.
• Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
• Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects.
• Develops and presents business case to approval committees.
• Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
• Uses broad knowledge to facilitate the redesign of organizational processes.
• Creates solutions that optimize process quality, efficiency, and cost.
• May lead efforts to improve the quality and/or minimize process cost.
• Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
• Prepares and may present recommendations to governance committees for approval.
• Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output.
• Mentors individuals and teams to build capabilities.
• Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

Process Improvement Consultant

• Consults with line of business to evaluate and oversee an organization's operations or technology processes
• Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks
• Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects
• Develops and presents business case to approval committees
• Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis
• Provides rationale to how process improvement opportunities assist in accomplishing business objectives more efficiently
• Uses broad knowledge to facilitate the redesign of organizational processes
• Creates solutions that optimize process quality, efficiency, and cost
• May lead efforts to improve the quality and/or minimize process cost
• Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements
• Prepares and may present recommendations to governance committees for approval
• Assess risks associated with current and proposed processes against business objectives
• Ensures alignments with the bank's and unit's risk appetite and risk management framework
• Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective
• Mentors individuals and teams to build capabilities
• Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation

• Consults with the Line of Business to evaluate and execute on complex operations or technology processes
• Conducts complex business diagnostics to identify, quantify, and prioritize value creation projects
• Leads efforts to improve the quality and/or minimize process cost
• Utilizes data analysis and process modeling to craft appropriate solutions
• Consults business partners to ensure the introduction of new processes is smooth and effective
• Mentors individuals and teams to build capabilities

Senior Process Improvement Consultant

Support Engineer

• Provide ongoing collateral monitoring activities for lines of credit
• Maintain accuracy of availability on ACBS
• Conduct reconcilement of the workbook per the customer portfolio
• Ensure all required documents are received
• Input collateral values accurately into the borrowing base certificate/ECC module of ACBS
• Resolve discrepancies with team leads, relationship managers, and underwriting
• Submit reviews in the system for QC final approval
• Collaborate with team for exceptional customer experience

Loan Support Analyst – Commercial

• Performs advanced customer service activities and initiatives for specialized products and services.
• Supports a complex dedicated suite of products/services.
• Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels.
• Resolves customer service inquiries and issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Senior Customer Service Representative – Treasury Management Care Center

• Services a portfolio of clients or completes parts deals as instructed by agent banks
• Conducts due diligence for advances, reviews notices and inputs advances into the system before releasing advances
• Completes rate roll overs and moves payments
• Follows up with notices from agent banks, balances general ledgers and proactively manages portfolio of clients

Senior Loan Support Analyst – Asset Backed Finance, Commercial Servicing

Full-stack Engineer

• Aligns business strategy with software solutions.
• Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development.
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

Principal Software Engineer – Privileged Access Management Expertise

Consultant

• Manages special serviced loans and/or portfolios of customers of mid to high complexity and performs transaction analysis with the goal of minimizing losses and optimizing resolutions.
• Gathers financial data, prepares analysis and develops workout strategy and alternatives for a portfolio.
• Reviews relevant documents and transaction deal structure.
• Negotiates workout options with customers to reduce risks and losses.
• Works with internal and external business partners and borrowers to better secure collateral coverage.
• Adheres to established policies, procedures and regulations.
• Evaluates asset or customer's cash flow, balance sheet, long-term business plans, and other relevant financial information.
• Performs site inspections for properties managed by special assets.
• Works with internal and external business partners, which may include outside counsel, on negotiations and documentation to mitigate risk.
• May serve as a mentor to peers and conduct team training.

Special Assets Consultant

Backend Engineer

• Creates and leads the technical design and development of software solutions
• Proposes & designs software solutions to address complex business needs
• Prepares technical and procedural documentation required
• Facilitates complex problem resolution
• Provides technical guidance and support to colleagues
• Reviews coding, testing, and documentation of software
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities

Lead Software Engineer, Java Fullstack Development

Data Scientist

• Developing effective anomaly detection metrics and monitoring tools to identify potential fraud.
• Analyzing data to detect suspicious activity, identify fraud patterns, and surface emerging trends.
• Partnering closely with cross‑functional teams to share insights and continuously improve fraud mitigation processes.
• Performs analytical tasks on vast amounts of structured and unstructured data to extract actionable business insights.
• Participates in the data gathering, data processing and data mining of large and complex datasets.
• Develops algorithms using advanced mathematical and statistical techniques like machine learning to predict business outcomes and recommend optimal actions to management.
• Runs analytical experiments in a methodical manner to find opportunities for product and process optimization.
• Assists in the presentation of business insights to management using visualization technologies and data storytelling.

Senior Customer Service Rep – Lending Services

Detection and Response Manager

Detection & Investigation Analyst Lead – Outbound Zelle Fraud

Account Manager I – Commercial Treasury Management

Senior Business Experience and Planning Advisor – Data and Automation, Clarizen, Initiative Funding Application, Benefits Realization Metrics, Oracle Fusion, Ariba, Tableau

Process Improvement Consultant

Process Improvement Consultant

Senior Process Improvement Consultant

Loan Support Analyst – Commercial

Senior Customer Service Representative – Treasury Management Care Center

Senior Loan Support Analyst – Asset Backed Finance, Commercial Servicing

Principal Software Engineer – Privileged Access Management Expertise

Special Assets Consultant

Lead Software Engineer, Java Fullstack Development

Data Scientist – Enterprise Fraud