Security Engineer

• Senior leader responsible for the client relationship with all PNC Lines of Business to ensure successful outcomes on the integrated delivery of cybersecurity services including cybersecurity technology, security risk management, business demand management, and client feedback.
• Participate in key executive initiatives and program meetings to provide ongoing input to improve PNC’s security and risk posture while supporting product strategies and revenue generation / cost reduction.
• Manages the team responsible for Line of Business security relationships and participates in Line of Business leader meetings providing relevant security input and topics for discussion.
• Lead the coordination and scheduling of Security topics for executive updates and committee presentations.
• Manages team responsible ensuring security requirements and standards are identified and incorporated across the business and technology lifecycle, including RFP activities, technology due diligence, and security approvals.
• Engage with Line of Business leaders to promote adoption, accountability, and sustainability of security requirements and controls for Line of Business initiatives.
• Serve as escalation point within the team for ad hoc or high priority security situations within the Lines of Business, including coordination of communications and remediation planning.
• Manage and provide guidance to the team for Line of Business risk assessments, security reviews, and governance activities for initiatives with material technology, data, or business impact.
• Partner with Line of Business Risk organizations to improve Security posture through the reduction of Policy Exceptions, open vulnerabilities, and implementation of automated identity access controls.
• Translate information security requirements and risk considerations into relevant guidance to support informed decision making by Line of Business stakeholders.

Security Business Partner Manager – Business Information Security Office

Analyst

• Reviews and investigates customer cases, reports and work for potential and actual loss
• Minimizes fraud, Anti-Money Laundering and/or organizational risk
• Performs early detection of suspicious activity
• Controls and prevents losses
• May lead the work of and/or train detection and investigation staff
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommends disposition
• Identifies gaps and control enhancements
• Uses defined research procedures to identify and resolve issues
• Identifies trends and escalates as appropriate
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
• Shares best practices among the team and/or service partners
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Detection & Investigation Analyst Lead

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Minimizes fraud, Anti-Money Laundering and/or organizational risk.
• Performs early detection of suspicious activity.
• Controls and prevents losses.
• May lead the work of and/or train detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
• Recommends disposition.
• Identifies gaps and control enhancements.
• Uses defined research procedures to identify and resolve issues.
• Identifies trends and escalates as appropriate.
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
• Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Lead Detection & Investigation Analyst

Program Manager

• Lead a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy
• Lead the highest complexity programs/projects requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business
• Manage the general and detailed planning stages of organizational programs
• Provide high-level oversight of projects within the program, ensuring deadlines, quality standards, and compliance expectations are met
• Deliver clear, concise program updates to heads of Technology and Line-of-Business leaders
• Facilitate executive communication and alignment to ensure consistent understanding and support across senior leadership
• Evaluate the implementation and effectiveness of the programs and recommends enhancements

Program Manager III

Backend Engineer

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms
• Proposes & designs software solutions to address complex business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software

Senior Software Engineer – Full Stack, Angular/Java/Microservices

Solutions Engineer

• Design comprehensive solution roadmaps that align with business strategies and adhere to established architecture standards and processes
• Analyze client requirements to develop system and software architectures that meet organizational objectives
• Collaborate with cross-functional teams and key stakeholders to deliver effective solutions
• Identify and resolve routine to moderately complex architectural challenges
• Assess potential risks and implement mitigation strategies
• Provide ongoing functional support and guidance on solution architecture updates
• Work closely with technology experts and business leaders to ensure successful outcomes

Solution Architect

Customer Support

• assist PNC's business customers
• field 50-60 inbound phone calls to provide first call resolution for client concerns
• technology support and general inquiries regarding business or consumer accounts
• support deposit, lending, and credit card products
• maintain high levels of customer satisfaction consistent with PNC's core values
• document customer interactions and complete service requests to minimize customer effort or additional action

Customer Service Representative – Business Banking

Consultant

• Support data provisioning and analytics in a fast-paced credit and market risk environment
• Leverage complex analytical tools to provide business and technical expertise
• Consulting to clients on tool and strategy implementation and monitoring
• Analyze results and make recommendations for key business partners and senior management
• Conceptualize, develop and continuously optimize analytical solutions for business leadership
• Summarize complex data clearly to deliver meaningful business insights

Senior Business Analytics Consultant

Operations

• Oversees operations workflow and assists team with executing complex transactions/processes
• Monitors and coordinates operations workflow and resolves escalated issues
• May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures
• Partners internally to identify, resolve, and provide guidance regarding escalations
• May interact with external customers and third parties in completing transactions or resolving escalated issues
• Coaches team members and provides applicable training
• Leads team huddles/meetings and/or continuous improvement sessions
• Provides input on team member performance and development
• Provides consultation and advice to internal and external customers
• Reviews existing processes and drives improvements/implementation
• Updates standard operating procedures
• Participates in and serves as subject matter resource for projects
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
• Participates in risk mitigation activities
• Verifies completeness and accuracy of procedures.

Senior Operations Work Lead – PNC Wealth Management

• Take full accountability and ownership of assigned workflows, deliverables, and performance outcomes.
• Lead daily work distribution, ensuring tasks are prioritized and completed within established service levels.
• Provide clear, confident communication to team members, leadership, and cross functional partners.
• Make effective, timely decisions using sound judgment and analytical reasoning.
• Support team success with a coaching mindset, offering guidance, feedback, and skill development.
• Collaborate across teams to resolve issues, escalate concerns appropriately, and influence positive outcomes.
• Identify workflow gaps and contribute to continuous process improvement initiatives.
• Maintain adaptability and resilience in response to shifting priorities, deadlines, and business needs.
• Monitor work progress and assist with analytics, reporting, and operational insights as needed.

Senior Operations Work Lead – Centralized Booking

• Administer and maintain RACF security profiles, groups, and user IDs across multiple LPARs.
• Utilize IBM zSecure suite for auditing, reporting, and automation of RACF administration tasks.
• Analyze and implement security controls to meet internal policies and external regulatory requirements (e.g., SOX, HIPAA, PCI).
• Perform regular security reviews, access recertifications, and vulnerability assessments.
• Develop and maintain RACF and zSecure documentation, including procedures, standards, and training materials.
• Collaborate with internal teams to support application onboarding and access provisioning.
• Respond to security incidents and provide forensic analysis.
• Participate in audits and provide evidence of compliance with security controls.
• Mentor junior security analysts and provide technical leadership in RACF and zSecure best practices.
• Drive automation and efficiency in RACF administration.
• Execute plan on RACF integration with Oracle Identity Manager (OIM)

Security Specialist – Mainframe Security, OIM

Product Manager

• Enhance Acquisitions marketing strategy with customer targeting and placement tracking
• Create marketing test and learn plan in partnership with the Marketing Team
• Monitor financial and performance metrics for acquisitions channel success
• Be a subject matter expert on Credit Card functionality and processes
• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels
• Prioritizes and makes decisions regarding product recommendations
• Develops business case, business plan and roll-out of specific products or experiences
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity
• Recommends new products or enhancements to existing products or experiences and develops and designs innovative features
• Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners
• Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals
• Develops product-specific marketing initiatives
• Supports risk management, compliance and audit needs as part of the first line of defense

Senior Product Manager – Credit Card Acquisitions

Full-stack Engineer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Lead Software Engineer – ETL, Regulatory Risk & Compliance

Support Engineer

• Assist in servicing CMBS loans by identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
• Processing borrower requests via phone, email, and CRE Insight portal
• Researching and processing incoming and aged funds
• Monitoring delinquencies and performing collection activities
• Reviewing and processing borrower requested late charge waivers
• Completing address changes, audit confirmations, and rate caps reviews
• Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• May review and process loan payments, escrows and reserve account disbursements
• May assist in the preparation of periodic reporting including investor, internal and regulatory reports
• May perform covenant compliance testing
• Must maintain accurate and up-to-date loan servicing records in the servicing system
• May support the onboarding of new loans and the transition of paid-off or transferred loans
• May support tax and insurance administration
• May perform collection activities on delinquent accounts
• May have funds disbursement authority
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts

Loan Support Analyst – CMBS Servicing

• Manage and develop a team of front line commercial lending operations employees.
• Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including:
• o Participant/Participation transactions
• o Agented/syndicated loans
• o Direct deals
• Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities.
• Interpret and apply loan documentation, credit agreements, amendments, and notices.
• Monitor operational performance metrics and implement process improvements.
• Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence.
• Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
• Resolve complex loan servicing issues and escalations.