Senior Customer Service Rep – Lending Services

PNC

Customer Service Rep Senior at PNC providing routine support for personal lending products such as home, personal, or auto loans. Resolving customer inquiries via multiple channels including direct communication.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $33,750 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced customer service capabilities, including problem resolution and effective communication across multiple channels. Emphasizes commitment to quality and customer satisfaction while mentoring and training team members.

Highest-signal resume keywords

Customer Service ExperienceProblem ResolutionCARES Model DeliveryMentoring and TrainingCustomer Satisfaction Commitment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationCoachingInterpersonal Skills

Industry Keywords

Customer InquiriesService RequestsComplex ProductsService PartnersCustomer Interactions

About the role

Key responsibilities & impact

Performs advanced customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers.
Delivers CARES model to customers and service partners
Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served
Resolves customer service inquiries and issues
Recommends appropriate solutions
Resolves more complex or reoccurring issues
May interact with higher levels within the customer organization
Maintains high levels of customer satisfaction consistent with PNC's core values
Demonstrates commitment to quality through customer and service partner interactions
Serves as a coach or mentor and may serve as a trainer to the customer service team
Documents customer interactions and completes service requests to minimize customer effort or additional action.

Requirements

What you’ll need

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties
Typically requires 1+ years of related experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service