Detection & Investigation Analyst Lead – Outbound Zelle Fraud

PNC

Detection & Investigation Analyst Lead analyzing Zelle fraud for PNC. Responsible for reviewing customer cases and minimizing fraud risk.

Posted 7/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $41,250 - $75,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Fraud Detection and Prevention, Anti-Money Laundering policies, and Risk Mitigation Strategies while effectively analyzing and resolving operational risks. Strong analytical thinking and decision-making skills are essential for identifying trends and implementing business process improvements.

Highest-signal resume keywords

Fraud Detection And PreventionAnti-Money Laundering/Sanctions Policies And ProceduresRisk Mitigation StrategiesAnalytical ThinkingEffective Communications

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud DetectionRisk MitigationOperational Risk AnalysisResearchingProblem ResolutionBusiness Process ImprovementDecision MakingInformation CaptureStandard Operating Procedures

Soft Skills

Analytical ThinkingEffective CommunicationsProblem Solving

Industry Keywords

Anti-Money LaunderingFraud PreventionOperational RisksBusiness Ethics

About the role

Key responsibilities & impact

Reviews and investigates customer cases, reports and work for potential and actual loss
Minimizes fraud, Anti-Money Laundering and/or organizational risk
Performs early detection of suspicious activity
Controls and prevents losses
May lead the work of and/or train detection and investigation staff
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
Recommends disposition
Identifies gaps and control enhancements
Uses defined research procedures to identify and resolve issues
Identifies trends and escalates as appropriate
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
Shares best practices among the team and/or service partners
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Requirements

What you’ll need

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service