Senior Customer Service Representative – Treasury Management Care Center

PNC

Customer Service Representative Specialist managing complex customer inquiries remotely. Delivering high-quality service in PNC's Treasury Management Care Center.

Posted 7/29/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $37,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced customer service activities, with a focus on relationship building, effective communication, and problem-solving in a complex product environment. Proficient in managing customer interactions and ensuring high levels of customer satisfaction while maintaining accuracy and attention to detail.

Highest-signal resume keywords

Customer ServiceClient Relationship ManagementDecision MakingBilingual in SpanishTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience ManagementFraud Detection and PreventionAccuracy and Attention to DetailManaging Multiple PrioritiesContinual Improvement Process

Soft Skills

AccountabilityRelationship BuildingResults-OrientedEffective CommunicationsProblem Solving

Certifications & Qualifications

Associates Degree or Equivalent

Industry Keywords

Customer InteractionsProducts and ServicesTech Savvy

About the role

Key responsibilities & impact

Performs advanced customer service activities and initiatives for specialized products and services.
Supports a complex dedicated suite of products/services.
Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels.
Resolves customer service inquiries and issues.
Maintains high levels of customer satisfaction consistent with PNC's core values.
Documents customer interactions and completes service requests to minimize customer effort or additional action.

Requirements

What you’ll need

3+ years experience
Associates or equivalent degree
Bilingual in Spanish preferred
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Accuracy and Attention to Detail
Client Relationship Management
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Problem Solving
Products and Services
Tech Savvy

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level; and years of service