Process Improvement Consultant

PNC

Process Improvement Consultant optimizing operational efficiency for PNC's Workforce Management organization. Collaborating with various teams to implement process improvements and enhance customer experience.

Posted 7/29/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement, data analytics, and change management to enhance operational efficiency and drive organizational success. Proven ability to consult with stakeholders, lead projects, and mentor teams to achieve business objectives.

Highest-signal resume keywords

Change ManagementData AnalyticsProcess ImprovementsProject ManagementRisk Assessments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ModelingCost-Benefit AnalysisBusiness DiagnosticsProcess Efficiency Optimization

Soft Skills

Effective CommunicationsAnalytical ThinkingProblem SolvingFlexibility and AdaptabilityInfluencing

Industry Keywords

Corporate GovernanceOrganizational Change ManagementOrganizational SavvyConsultingQuality Improvement

About the role

Key responsibilities & impact

Consults with line of business to evaluate and oversee an organization's operations or technology processes.
Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects.
Develops and presents business case to approval committees.
Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
Uses broad knowledge to facilitate the redesign of organizational processes.
Creates solutions that optimize process quality, efficiency, and cost.
May lead efforts to improve the quality and/or minimize process cost.
Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
Prepares and may present recommendations to governance committees for approval.
Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output.
Mentors individuals and teams to build capabilities.
Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

Requirements

What you’ll need

3+ years of relevant / direct industry experience
Bachelor's degree
Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments
Analytical Thinking
Consulting
Effective Communications
Flexibility and Adaptability
Influencing
Organizational Change Mgt
Organizational Savvy and Politics
Problem Solving
Project Management

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.