Planned Systems International

Program Manager

• Lead the end-to-end product lifecycle of the Cyfluent EHR, defining the long-term roadmap and aligning feature development with business objectives and market demands.
• Ensure strict adherence to healthcare regulations (HIPAA, 21st Century Cures Act) and manage the ONC Health IT certification process for all software modules.
• Bridge the gap between engineering, clinical SMEs, and QA teams, translating complex clinical workflows into actionable technical user stories.
• Oversee the implementation and maintenance of data exchange standards (HL7, FHIR, DICOM) to ensure seamless integration with HIEs and third-party applications.
• Champion the "Voice of the Provider" to streamline clinical workflows, reduce click-burden, and validate usability through direct clinician engagement.
• Manage the software delivery pipeline and release schedules, coordinating with DevOps to implement CI/CD processes for high-availability deployment.
• Proactively identify and mitigate system risks, maintaining a Clinical Safety Review process to prioritize patient safety-critical defects over cosmetic updates.
• Provide transparent program health reporting to executive leadership and drive change management initiatives to ensure smooth client adoption of new features.

Senior Program Manager

Medical Director

• Serve as Clinical Expert across PSI opportunities, including ARPA-H PARADIGM, ARPA-H POSEIDON, and any efforts for GOHospital or AutoMedix, as well as other care transformation solutions
• Provide oversight to ensure clinical accuracy, alignment with best practices, and evidence-based recommendations
• Function as rural health subject matter expert, helping design and adapt solutions to meet unique community and population needs
• Provide test subject matter expertise in developments to achieve validation of design acceptability criteria
• Support solutioning for program of government customers’ needs in implementing/integrating rural health applications
• Develop implement and sustain clinical solutions for PSI’s Emerging Technology and Innovation activities
• Supports new developmental projects with technical and operational expertise
• Ensures team maintains and complies with all configuration documentation for assigned infrastructure
• Serve as Clinical Leader across PSI, representing the healthcare provider and nursing perspective in innovation, strategy, and client engagement
• Provide thought leadership in chronic disease to strengthen PSI’s market positioning
• Mentor PSI staff and partners to integrate clinical excellence into operations, development, and delivery models

Clinical Director

Analyst

• Support the intake, organization, refinement, and management of business and technical requirements to support ongoing Product Line development and maintenance efforts.
• Collaborate with VA leadership, business customers, end-users, developers, project managers, and PMO Support colleagues to design, implement, and support requirements elicitation activities.
• Contribute to gathering, elicitation, definition, elaboration, and refinement of functional and technical business requirements for IT applications and systems.
• Analyze and document current as-is business processes and workflows and support the design of future-state to-be solutions that align with modernization goals and improve operational efficiency.
• Validate that requirements are complete, unambiguous, and aligned with stakeholder expectations.
• Facilitate and document requirements refinement sessions, stakeholder discussions, and working groups to drive consensus and ensure requirements are production-ready.
• Track, manage, and maintain requirements artifacts — including SMRs and QTTBs — using tools such as Jira, Confluence, and GitHub, ensuring traceability, version control, and alignment with product line priorities.
• Support and maintain traceability across Strategy Objectives, Themes, Initiatives, and Epics within the Appeals Requirements (APREQ) Jira space, ensuring alignment with business goals and readiness for production.
• Generate ad hoc and recurring reports from Jira and other tools to support decision-making, backlog management, and stakeholder visibility.
• Review and edit customer-facing documentation and deliverables to ensure clarity, consistency, and quality across all requirements artifacts.
• Decompose and clarify complex or ambiguous requirements to ensure they are actionable, testable, and aligned with technical feasibility and business intent.
• Conduct research and comparative analysis to validate requirements and support informed decision-making across the product line.
• Plan, facilitate, and document executive-level and stakeholder meetings, including agenda preparation, minute-taking, and tracking of action items and decisions.
• Assist in facilitating the cross-functional Requirements Advisory Team, composed of stakeholder leadership, by supporting meeting logistics, capturing outcomes, and helping track progress on identified improvements.
• Assist in coordinating data calls for the Product Line, to include conducting research, and providing suggested responses for the product line leadership in a timely manner.
• Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Function as part of an integrated team sharing products, best practices, and information across the PMO Support Team.
• Perform related duties as assigned by supervisor.

Requirements Analyst

System Administrator

• Provide Tier III/IV support for the VA EMCS environment.
• Answer incoming priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues.
• Resolve National EMCS Tier III/IV tickets.
• Apply multidisciplinary system and Exchange administrator skills to resolve enterprise-wide problems.
• Maintain network performance by installing new software and performing upgrades and maintenance.
• Activate and synchronize mobile devices with Exchange Servers Monitor and report on complete EMCS infrastructure.
• Reboot servers, clean up disk space, bring services on-line, and manage cluster resources.
• Apply security/system patches and updates manually and through SCOM.
• Responsible for all assigned trouble tickets from creation to resolution Troubleshoot issues ranging from basic issues to email related issues for Executive level users.

M365 System Administrator

Machine Learning Engineer

• Responsible for coordinating with government customer and program leadership for development and execution of cloud and virtualized automation to support AI/ML informed digital engineering design and management.
• Provide test subject matter expertise in development of IT/Cloud infrastructure, for automation and integration of associated test methods and models for digital test to achieve validation of design acceptability criteria.
• Design, develop and update AI/ML solutions required to complete digital model based tests IAW with approved test plan, and design sprint activity.
• Support solutioning for program of government customers needs in implementing/integrating advances in AI/ML applications in health and defense applications.
• Develop implement and sustain AI/ML solutions for PSI’s Emerging Technology and Innovation activities.
• Supports new developmental projects with technical and operational expertise.
• Ensures team maintains and complies with all configuration documentation for assigned infrastructure.

AI/ML Engineer

Software Engineer

• Participate in the full agile application development life cycle
• Design, construct, and test Java applications
• Develop Web Services (SOAP and REST)
• Create reusable components to support overall project objectives
• Peer reviews and unit testing
• Adaptable to different responsibilities
• Strong communications skills
• Passion for constantly improving effectiveness
• Contribute to cross-functional teamwork
• Acceptance/functional testing duties
• Maintain development standards and best practices
• Regular code reviews
• Aid in activity with acceptance testing
• Load testing
• Troubleshooting
• Performance tuning

Web Application Developer

Full-stack Engineer

• Support our Veterans Affairs (VA) program.
• Install, configure, and maintain Red Hat Enterprise Linux (RHEL) systems.
• Apply system hardening techniques and ensure secure configurations.
• Build, configure, and maintain Red Hat Satellite and Ansible Automation Platform.
• Develop and manage automation workflows using Ansible playbooks.
• Write and maintain custom Ansible playbooks for deploying, configuring, and managing systems.
• Perform routine maintenance tasks on Windows Server environments.
• Provide basic administration and support for Windows SQL Server, Oracle, and IRIS databases.

Linux/Windows Automation Administrator

• Lead efforts for applications managing complex conceptual data in C#, .NET, and SQL Server environments
• Design, develop, and optimize SQL databases, including queries, stored procedures, and indexing strategies for performance tuning
• Conduct research and recommend emerging technologies to improve efficiency
• Develop and maintain applications using React, .NET, SQL Server, and Angular
• Troubleshoot and resolve complex software issues efficiently
• Lead application conversions and modernize legacy systems
• Collaborate with cross-functional teams to design and implement new features
• Support software integration and compatibility across various platforms

Senior Engineer – Software/System Architect

• Planned Systems International, Inc. (PSI) , a Government Contractor, has an immediate opportunity available for Software Engineer who will provide supports the NOAA National Marine Fisheries Service with Software Development and Software Operations and Maintenance Support. Specifically, we use AGILE to enhance application functionality for the portfolio of current applications as well as developing new ones. Platforms could include Java, JavaScript, SharePoint, APEZX, Appian, Salesforce, ServiceNow, Jira, Drupal/Acquia, Akamai and/or development on COTS platforms . Essential Functions and Job Responsibilities Serve as development lead or development team member on multiple, concurrent web-based, database-driven, custom application development projects; Perform system requirements analysis, application design, development, testing and implementation; Develop applications based on user requirements including user interface, database development, and middle-tier application components; Work on systems integration projects that may require knowledge of .xml file construction and parsing as well as other extraction, transformation and loading (ETL) processes and tools; Provide support and guidance to the development teams during the design, development, and testing processes; Write database triggers and PL/SQL stored procedures and packages according to business requirements; Troubleshoot application defects and performance issues; Design, develop and/or generate reports based on business requirements; Assist in application performance monitoring, reporting, and tuning; Ensure that all deliverables are thoroughly documented; Create, manage, and update continuous integration (CI) / continuous delivery (CD) pipelines using tools such as Docker, Kubernetes, Gitlab, Maven, SonarQube, etc.; Mentor the team on standard best practices around CI/CD function to improve quality, reduce risk, increase security, promote efficiency, and minimize costs; Develop scalable and maintainable J2EE applications within an Oracle web, application, and database tiers; Develop new and/or modify technical and application architecture for new or existing applications; Communicate both written and verbal programmatic requirements with stakeholders; Develop application data models and work with existing complex data models and object relational database mappings; Develop reports utilizing Cognos Business Intelligence software; Develop customized J2EE workflow applications, data entry applications, law related business applications, and some level of GIS expertise preferred.

• Provides backups of all NYS Linux systems serving NYC HRA WMS users
• Maintains integrity of critical backup files stored on disk
• Writes and maintains required shell scripts to administer the NYS Unisys Forward/ES3000 SUSE Linux systems
• Monitors local Linux system performance, manages system swap space and establish CRON jobs as needed
• Provides load balancing functions on the local NYS Unisys Forward/ES3000 SUSE Linux servers and coordinates, when necessary, the moving of users from server to server
• Install new SUSE Linux software levels, and patches onto the local NYS Forward/ES3000 Linux server environment
• Examines and fixes any problems related to the Unisys Forward/ES3000 Linux servers, routinely checks and fix problems in the base and host files when necessary
• Migrate and activate, when necessary, the local WMS software application updates to the 500+ logical partitions running on the Unisys Forward environment
• Monitors and troubleshoots issues relating to Asynchronous Terminal Servers, Printers and terminals
• Checks usage and determines user needs of this hardware
• Provide consulting / technical services in support of NYS ITS infrastructure and software environment including Unisys proprietary and industry available technology

Junior Linux System Administrator

Customer Support

• Provides courteous assistance over the phone, following prescribed scripts to guide callers through form submissions for disaster relief and emergency management claims.
• Handles high call volumes in a fast-paced environment.
• Maintains detailed records of customer interactions and processing accounts in CRM.
• Follows policies and guidelines to resolve inquiries and ensure full resolution.
• Remote, short-term seasonal position; requires US citizenship and ability to pass FEMA background check.

Customer Service Representative

• Provide courteous assistance over the phone, following prescribed scripts to guide callers through form submissions, ensuring accurate completion to facilitate processing of claims or applications related to disaster relief and emergency management efforts
• Manage a high volume of incoming calls
• Identifying and resolving customer issues accurately and efficiently
• Providing high quality response to customer inquiries and needs
• Building sustainable relationships with customers through professional communication
• Providing accurate, timely, and complete information by using the right methods and tools
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies

Data Analyst

• Collect operations performance data, as well as analyzing such data, processes, and management issues to improve operational efficiency and effectiveness.
• Provide reporting and data analytic/visualizations services to support all Internal Sites and data repositories.
• Perform business analysis and make recommendations to improve performance – may include strengths, weaknesses, opportunities, and threats analysis, business process mapping, sludge audits, and other analysis relevant to operations performance and development such as assessing emissions from staff commuting and discretionary or non-discretionary travel, developing recommendations to incentivize partners to develop pathways to becoming net zero organizations, etc.
• Support the conduct of Mission Management Assessments to promote organizational health and learning as outlined in Agency guidance.
• Conduct management assessments of specific operating units or processes and provide recommendations to improve performance.
• Use statistical tools to identify, analyze, and interpret patterns and trends to aid in organizational decision-making and strategic direction.
• Use automated solutions to extract data from primary and secondary data repositories and third-party data sources.
• Perform analysis to assess data quality and meaning and represent data in a logical and understandable manner.
• Develop data visualizations using Tableau Server or Microsoft’s Power BI and publish results within SharePoint on-prem and/or SharePoint Online.
• Interpret and analyze data using statistical techniques, python, and business intelligence tools (primarily Tableau and Power BI)
• Develop interactive data collection tools using third party services such as Qualtrics or other web-based data collection instruments.
• Support the creation of visuals and graphics to be used in audit reports.