Technical Writer

Planned Systems International

Quality Assurance Specialist supporting IETSS processes for Veterans Affairs. Focused on quality improvement, audits, and organizational change management.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement, quality assurance, and organizational change management while effectively communicating and collaborating with stakeholders. Proficient in managing multiple projects and adapting to shifting priorities to meet business needs.

Highest-signal resume keywords

Process ImprovementQuality AssuranceOrganizational Change ManagementTechnical WritingStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentQuality ReviewUser Requirements GatheringDocument EditingConfiguration Management

Soft Skills

Customer ServiceAdaptabilityTeam CollaborationMentoringCommunication

Tools & Technologies

MS WordMS ExcelMS PowerPointMS VisioMS TeamsSharePoint

Industry Keywords

Internal Quality AuditChange ControlLessons LearnedProcess StandardizationTPQI Analysis

About the role

Key responsibilities & impact

Support the development and continuous improvement of IETSS processes and workflows.
Provide internal support to the organization including web content management and standardization of processes/procedures.
Develop organizational policies/procedures and processes, instituting organizational change, audits, lessons learned, change control, and configuration management (C3M).
Support IETSS Internal Quality Audit Program to continuously assess processes.
Conduct Quality Reviews of documents and deliverables.
Support quality and process improvement methodologies.
Collect and document user requirements, including gathering, analyzing, and summarizing information from stakeholders.
Research, analyze, and recommend solutions to meet current and future business needs.
Perform other TPQI analysis duties as required and requested.

Requirements

What you’ll need

U.S. Citizenship is required.
Selected candidate must be able to successfully pass a thorough Government background investigation.
Experienced in MS Word, Excel, PowerPoint, Visio, Teams, and SharePoint.
Good understanding of achieving organizational change.
Must have the ability to work simultaneously on multiple projects and handle changing priorities with the ability to prioritize tasks.
Excellent customer service skills.
Proven excellent oral and written communication skills.
Expertise writing/editing/proofreading at all levels.
Ability to use graphics effectively to communicate ideas.
Ability to revise one’s own work or the work of others to make documents or presentations clearer and more persuasive.
Ability to work in both a team environment and independently.
Coach and mentor other technical writers.
Quality and detail oriented.
Adaptability and the ability to work in a climate with frequently shifting priorities is critical.
Ability to use AI to accomplish goals.

Benefits

Comp & perks

paid leave
options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
401(k) retirement plan with an employer contribution match that is immediately vested.
investment in the professional growth of employees through professional courses, certifications, and tuition reimbursement programs.