Phorest Software

Recruitment

• Collaborate with senior leaders across multiple regions to understand business priorities, forecast hiring needs, and build scalable recruitment approaches
• Lead end-to-end recruitment across non-tech functions (Sales, Marketing, Customer Success, Operations, and more), with a focus on North America and Europe, navigating global time zones with flexibility to deliver business-critical headcount
• Guide and coach senior leadership through job scoping, candidate calibration, leveling, and total reward navigation - balancing financial ROI with top-tier talent acquisition
• Combine market mapping, competitive intelligence, and recruitment performance metrics to provide leaders with actionable, evidence-based insights that predict talent bottlenecks and guide strategic decisions
• Proactively source, map, and nurture high-calibre, diverse talent communities to build sustainable pipelines for future hiring needs
• Ensure every candidate has an exceptional experience, from first contact to offer stage
• Collaborate with the wider People team to ensure seamless transitions from candidate to new hire, using feedback to continuously refine the end-to-end experience

Senior Talent Acquisition Partner

Financial Planning and Analysis

• Take full ownership of key P&L accounts and prepare robust balance sheet reconciliations.
• Manage international tax filings and compliance reporting across multiple regions.
• Conduct revenue analysis across seven distinct financial jurisdictions.
• Continuously review workflows to drive efficiencies, with a strong focus on automation and exploring AI tools to optimize financial reporting.
• Stay abreast of changing accounting, reporting, and auditing standards, ensuring our internal processes are updated accordingly.
• Assist with the year-end audit process to guarantee the timely delivery of Group Financial Statements.
• Build strong relationships with internal teams and external stakeholders, collaborating with department heads to ensure strict adherence to financial timelines.

Financial Accountant – 12-month FTC

Customer Support

• Deliver high-quality, friendly, professional support to customers via phone, email, chat, and other channels.
• Provide clear and accurate answers to common product questions, feature usage, and account-related issues.
• Deliver outstanding service by demonstrating Phorest’s values of Seirbhis Go Hiontach, a can-do attitude, and a growth mindset.
• Diagnose and resolve common issues related to software functionality, login, settings, connectivity, billing and usability.
• Troubleshoot and resolve technical issues related to Phorest's POS software and hardware (e.g. printers, scanners).
• Perform high-quality technical support, including remote access assistance and network troubleshooting.
• Accurately reproduce customer issues in test environments and escalate complex issues to L2 or technical teams with full context and details.
• Log all customer interactions, updates, and outcomes in the CRM or helpdesk system (e.g. Zendesk, Slack).
• Prioritise and manage assigned tickets to meet response and resolution SLAs (Service Level Agreements).
• Follow up on pending issues and keep customers informed.
• Collaborate with internal teams (L2, Product, Success) to share information, address complex problems, and gather customer feedback.

Customer Support Agent, L1

Account Executive

• You are independently responsible for managing the entire sales cycle, from lead qualification to contract closing
• You collaborate with colleagues in the Commercial team, Customer Success, and Data team to segment our customers and identify revenue opportunities
• From needs analysis to discovery calls, you turn leads into tangible sales opportunities
• With your exceptional demo skills and negotiation tactics, you create win-win situations for us and our salons
• You build relationships with our salons to ensure they are satisfied with PhorestPay, recommend us to others, and consider additional PhorestPay products
• You act as a trusted advisor for our customers on PhorestPay-related matters
• You work in a structured way to communicate the value of PhorestPay to our customers via phone and digital channels
• You share your experiences and insights with colleagues in the DACH region and the global team to help drive PhorestPay forward.

Account Executive, Pay

Engineering Manager

• Lead, mentor, and develop an engineering team within the Pay Pillar.
• Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance.
• Actively participate in recruiting, onboarding, and building a diverse and inclusive team.
• Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions.
• Work closely with the Principal Engineer to prioritize and address technical challenges effectively.
• Contribute hands-on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems.
• Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high-quality solutions.
• Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met.
• Implement robust monitoring tools to proactively detect and address system issues.
• Drive the execution of key technical projects, ensuring timely delivery while maintaining quality.
• Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support.

QA Engineer

• Be hands on testing new features and performing regression tests for various services
• Design, develop and execute both manual and automated tests to verify the functionality of the system
• Develop regression automated test suites
• Identify, report and track issues to resolution
• Help developers reproduce errors, and ensure that defects are fixed
• Work closely with product managers, designers and developers
• Participate in stand ups, plannings, backlog sessions etc. for team’s projects
• Be responsible for signing off the feature to be released
• Analyse features during the design and development process to point out weaknesses or ambiguities
• Create test plans and overall be responsible for test management
• Review stories and create bugs when needed
• Be a quality advocate on the team ensuring quality is a responsibility for all members of the team
• Never stop learning, pursue latest technologies, seek for best solutions
• Challenge the norm and won’t be afraid to voice your opinions
• Join a group of highly skilled QA engineers continuously looking to improve the quality strategy across the org.

QA Engineer, Salon Ops – Reporting

Lead Generation

• Lead day-to-day monitoring, optimisation, and performance of multi-channel PPC and Paid Social campaigns
• Build and scale performance marketing campaigns for med spa segment
• Manage campaign budgets and implement effective bidding strategies
• Design and execute rigorous tests across ad copy, creative, audiences, and landing pages
• Conduct research and audience analysis to reach core market
• Stay updated with algorithm changes and platform policy updates
• Prepare and present reports explaining performance against targets
• Proactively identify underperformance and recommend recovery plans
• Work with regional marketing leads to review performance and provide insights
• Partner with teams to ensure messaging and assets are optimised for conversion

Paid Media Specialist

Ecommerce

• Champion our branded salon app within your team, utilising modern workflows and user-centric thinking to design impactful solutions that directly address our clients' evolving needs.
• Work in a product engineering environment, working closely with an engineering team to ensure what was shipped is meeting customer needs.
• You’re comfortable talking to customers, testing prototypes, and iterating on designs until you’re confident customers will be happy with your solutions.
• Challenge assumptions. While Phorest has a wealth of industry experience to tap into, with fresh eyes you will still want to validate ideas with our customers, many of which are right on our doorstep, or accessible through our very active community.
• Plan, run, and synthesise user research to validate assumptions, de-risk decisions, and improve the experience.
• Create wireframes, high-fidelity UI, and prototypes that clearly communicate intent and enable fast iteration.
• Design user-centred journeys across web and mobile, balancing accessibility, performance, and brand craft.
• Promote design best practices and raise the bar through constructive critique, feedback, and continuous improvement.
• Drive the evolution of the design system, partnering with Product and Engineering to elevate the patterns into a more modern, scalable framework for the branded app.
• Embrace and evolve our way of working. Bring a strong growth mindset to the ever-changing tech landscape, proactively explore, test, and integrate emerging AI-assisted workflows and design tools to define new, industry-standard ways of working efficiently and creatively.

Product Designer – E-Commerce

• Independently manage the entire sales cycle, from lead qualification to contract closing
• Conduct product demos to demonstrate the value of our software to prospective customers
• Build and maintain long-term customer relationships
• Collaborate with the marketing and customer success teams to ensure an optimal customer experience
• Use CRM systems to document and analyze the sales pipeline
• Continuously monitor the market to identify new opportunities

Account Executive – DACH

• Revenue Generation & Solution Selling: Carry an individual sales quota focused on ARR, and meet targets for new business signings.
• Deliver compelling, needs-based online demos, putting the client’s challenges at the heart of the conversation.
• Confidently sell the full solution demonstrating value and impact for the client.
• Pipeline Management & Operational Discipline: Proactively manage and follow up with prospects to maximise your lead-to-signup ratio.
• Log all activities and outcomes in Salesforce and other tools, ensuring accurate documentation and team-wide visibility.
• Team Collaboration & Advocacy: Actively contribute to the team—sharing insights and identifying improvements in the sales process.
• Partner with cross-functional teams to flag blockers in the market, especially around product or payment adoption, and help the company adapt quickly.