Phoenix Software Limited

Sales

• Maintain up‑to‑date knowledge of Adobe products, licensing models and agreements.
• Complete relevant Adobe training and accreditation within the first three months.
• Provide first‑line pre‑ and post‑sales support to internal sales teams and customers.
• Support pricing, quotations and general licensing queries.
• Assist with customer onboarding and ongoing use of Phoenix’s procurement platform.
• Support customer scoping conversations and opportunity qualification.
• Assist with Adobe Admin Console activity, including deployment and licence management queries.
• Maintain and support the internal Adobe Teams channel.
• Manage and maintain Adobe customer data, including renewals, licensing and opportunity tracking.
• Provide sales teams with visibility of upcoming renewals and potential upsell opportunities.
• Work with internal teams to ensure deal registration and pipeline data is accurate and up to date.
• Support the delivery of Adobe marketing initiatives and campaigns.
• Contribute to pipeline tracking, forecasting and reporting activity.
• Build and maintain relationships with internal teams, customers and Adobe stakeholders.
• Attend relevant Adobe events, webinars and sessions to maintain knowledge and awareness.

Sales Coordinator

Artificial Intelligence

• Lead strategic customer engagement to define AI workforce vision using Microsoft 365 Copilot, Copilot Studio and agent-based solutions.
• Translate business challenges into high-value AI opportunities spanning automation, Copilot adoption and agentic use cases.
• Act as the senior strategic lead across discovery, planning and throughout delivery to ensure alignment to business outcomes.
• Partner with delivery teams and customers to drive adoption, capture insights, and continuously optimise AI solutions.
• Define, quantify and communicate ROI, productivity gains and measurable business value using real engagement data.
• Lead pre-sales activities including workshops, executive briefings and events, while supporting pipeline growth and opportunity shaping.
• Build strong relationships with Microsoft and internal teams to align strategy, co-sell activity, and maximise customer value.
• Enable internal teams and customers through knowledge sharing, account mapping, and expansion into broader AI, automation and governance opportunities.

Solutions Specialist – AI Workforce

Human Resources

• Act as the lead advisor on complex employee relations matters, ensuring fair, timely, and legally compliant outcomes
• Provide expert, commercially focused HR advice to managers across the full employee lifecycle
• Lead the development, review, and implementation of HR policies, ensuring alignment with legislation and best practice
• Coach, challenge, and upskill managers through guidance, training sessions, and ER support
• Represent HR in investigations, hearings, and formal meetings, producing clear, high‑quality documentation
• Support and contribute to wider HR initiatives, including engagement, change, restructures, and organisational development
• Partner with the wider People team to deliver consistent, high‑quality HR operations and a positive workplace culture

Senior HR Advisor

Security Engineer

• Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert
• Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants
• Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality
• Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards
• Deliver technical knowledge‑transfer workshops and handover sessions to customers
• Produce high‑quality post‑delivery and technical documentation
• Build and maintain strong working knowledge of all products and solutions across the practice

Professional Services Engineer – Microsoft Cybersecurity

Administration

• Support Credit Controllers with the collection of customer debts in line with agreed terms of trade.
• Assist in driving debtor days towards or below the company target of 30 days.
• Set up new customer accounts accurately, ensuring correct terms of trade, credit limits, VAT information and documentation are in place.
• Release held customer orders promptly where appropriate, escalating higher‑risk cases when required.
• Allocate daily cash receipts to customer accounts and prepare daily cheque banking.
• Issue copy invoices and monthly statements to customers.
• Process customer credit card payments.
• Organise reminder letters and 7‑day overdue letters, liaising with Account Managers where necessary.
• Collate information to support decisions on credit limits and account risk.
• Manage internal and customer queries to ensure timely and effective resolution.
• Maintain accurate and up‑to‑date records in Sage and Oasis, including notes and supporting documentation.
• Support the Credit Control team during peak periods and provide holiday cover when required.
• Assist the Purchase Ledger team when needed.
• Identify opportunities to improve credit control processes and systems.
• Carry out responsibilities in line with company data protection and information security policies.

Credit Control Administrator

• Lead structured AI advisory and enablement engagements, including AI readiness assessments, use‑case discovery workshops and Centre of Excellence (CoE) programmes.
• Deliver end‑to‑end enablement for Microsoft AI platforms, with a strong focus on Microsoft Foundry and Azure OpenAI Service.
• Design, deploy and configure Azure AI solutions hands‑on, ensuring customers have working reference environments they can build upon.
• Facilitate executive‑level workshops and stakeholder sessions to identify AI opportunities and develop business cases.
• Develop AI adoption roadmaps, governance frameworks and technical reference architectures.
• Act as a trusted advisor to senior customer stakeholders, translating business challenges into practical AI‑enabled solutions.
• Work closely with the AI Practice Lead and Technical Architects to design, refine and improve repeatable engagement frameworks and service offerings.
• Produce high‑quality customer deliverables including strategy documents, technical designs, deployment guides and assessment reports.
• Stay current with Microsoft AI platform developments, emerging capabilities and wider industry trends.
• Provide regular feedback on customer needs, market trends and opportunities for new AI services.
• Support pre‑sales activity including discovery calls, technical demonstrations, proposal input and customer presentations.

Sales Coordinator

Solutions Specialist – AI Workforce

Senior HR Advisor

Professional Services Engineer – Microsoft Cybersecurity

Credit Control Administrator

Senior Azure AI Consultant