Phoenix Software Limited

Consultant

• Develop and implement custom applications using PowerApps, Power Automate, and the Common Data Service
• Design robust and technically stable solutions for customers
• Create user interfaces and workflows that are intuitive, easy to use, and meet business needs.
• Track progress against the delivery plan and report progress and risk.
• Test, troubleshoot, and maintain applications, ensuring they meet quality and performance standards.
• Document technical specifications, test plans, and user manuals as needed.
• Collaborate with other IT teams, including developers, business analysts, and project managers, to ensure that applications are integrated with other systems and processes.
• Assist the Services Sales Team in customer meetings and proposal writing.

Power Platform Consultant

Cloud Engineer

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure
• Conduct cloud service enhancements through performance tuning and operational advancements
• Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
• Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight.
• Provide focused troubleshooting and problem-solving for Azure platforms
• Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

Cloud Services Analyst

Business Development Rep

• Generate new NHS opportunities by identifying, engaging and qualifying prospective Trusts, ICSs, NHSE teams and wider healthcare organisations.
• Act as a healthcare specialist and credible voice within NHS customer engagements, supporting Account Managers and Account Directors to deepen relationships and uncover new opportunities.
• Map NHS stakeholders and build multi‑level relationships across digital, clinical, IT and procurement functions.
• Work with Account Managers (including those for NHSE and central bodies) to progress strategic programmes and IT initiatives that align to wider national delivery priorities.
• Support Account Directors regionally who may require NHS expertise to strengthen customer engagement and enhance their credibility.
• Partner with the Hunt team (new business) on key NHS opportunities, providing sector insight and senior‑level support where needed.
• Join customer calls with junior or less experienced sales colleagues, helping them navigate NHS structures, identify new opportunities and build confidence.
• Collaborate with Phoenix technical specialists to shape NHS‑aligned solutions and position our capabilities effectively.
• Build pipeline across NHS organisations where Phoenix has limited or no presence, using networking, events and proactive outreach.
• Contribute to the development of long‑term healthcare strategy by sharing market intelligence, stakeholder insights and NHS programme updates.

Business Development Manager – Healthcare

Product Marketing

• Develop and maintain customer‑facing and internal collateral for all Managed Service offerings.
• Ensure accurate, consistent messaging across all assets, campaigns, and internal communications.
• Support internal enablement sessions to equip Sales, Overlays, and Customer Success with clear service positioning.
• Coordinate internal updates for new services, messaging changes, and campaign readiness.
• Maintain and enhance the asset library, including datasheets, proposal templates, and internal resources.
• Contribute to external marketing content and go‑to‑market planning in partnership with the Marketing team.
• Monitor competitor activity in the UK MSP market and provide insights to refine service positioning.
• Gather feedback from customer‑facing teams to optimise messaging and improve commercial alignment.
• Track and evaluate SEO and LLM SEO performance for managed service content to improve engagement.
• Support continuous improvement of messaging, positioning, and campaign effectiveness across the services portfolio.

Product Marketer – Managed Services

Risk

• Support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.
• Conduct internal audits, produce audit reports, track corrective actions, and support process and root‑cause improvements.
• Assist in recording, investigating, and resolving compliance, security, and data‑breach incidents, maintaining accurate documentation throughout.
• Work with teams across Phoenix to support compliance needs, contribute to bids and due‑diligence activities, and promote governance awareness.
• Support the development, testing, and improvement of business continuity and crisis management plans.
• Monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.

Power Platform Consultant

Cloud Services Analyst

Business Development Manager – Healthcare

Product Marketer – Managed Services

Governance Officer