Phoenix Software Limited

Project Manager

• Act as a central point of contact for customer projects, coordinating communication between internal teams, external stakeholders, and customers.
• Schedule project-related activities, including workshops, scoping sessions, onboarding tasks, and handover meetings, ensuring clear communication and timely updates throughout.
• Liaise directly with customers to confirm timelines, manage expectations, and obtain necessary sign-off for design documentation and project closure.
• Allocate appropriate technical resources to customer projects, scoping calls, internal meetings, and pre-sales activities, balancing availability, skills, and business priorities.
• Work closely with the SOC and managed service teams to support customer onboarding and schedule handover activities.
• Monitor and manage project-related issues, escalating to senior team members where necessary and ensuring swift follow-up to maintain progress.
• Maintain accurate project and resource records, including technical skills, certifications, support contracts, and Helpdesk system updates.
• Provide project management support where required, contributing to planning, documentation, and coordination tasks to ensure smooth delivery.
• Manage security-specific escalations from the Service Desk, assigning appropriate resource and following through to resolution.
• Support administrative responsibilities including processing expenses, assisting with invoicing, and reviewing and approving overtime requests.
• Collaborate closely with sales, solutions, project managers, and senior leadership through regular sync calls to discuss workloads, upcoming projects, funding programmes, and resource availability.
• Work collaboratively with other Project Managers and Coordinators to support periods of high demand, annual leave cover, and cross-team workloads.
• Demonstrate sound judgement and decision-making, acting as a trusted point of contact for colleagues and customers and ensuring a high-quality customer experience.

Project Coordinator

Marketing

• Day-to-day management of the Marketing Team, ensuring collaboration and effective delivery across all marketing functions.
• Represent the marketing function and Phoenix at internal and external meetings, presentations, and events, demonstrating professionalism, confidence, and strategic insight.
• Collaborate with senior leaders and partners to provide input and support in strategic business decisions, leveraging marketing expertise to drive growth and innovation.
• Play a key role in strategic team decisions, optimising marketing strategies, campaign effectiveness, and operational efficiency.
• Lead or support recruitment efforts within the marketing team to attract and retain top talent.
• Foster a collaborative and supportive team environment, promoting communication, creativity, and continuous improvement.
• Act as a mentor and role model, holding yourself and the team to high standards of performance and behaviour.
• Develop and implement processes and procedures to streamline workflows and maximise efficiency within the Marketing Team.
• Monitor, analyse, and report on marketing performance metrics, providing actionable insights for optimisation and growth.
• Stay informed about industry trends, emerging technologies, and best practices to enhance Phoenix’s marketing capabilities.

Marketing Manager

Manager

• Overseeing the day-to-day operations of a 24x7x365 SOC team
• Leading and managing a 24/7/365 SOC operation (25 people)
• Acting as the primary escalation point for major incidents
• Coaching, mentoring, and developing SOC staff
• Ensuring SLAs are met and driving corrective actions
• Maintaining customer satisfaction through proactive engagement
• Overseeing SOC tools and vendor relationships
• Keeping SOC documentation, processes and playbooks up to date
• Identifying opportunities to improve efficiency, service quality and automation
• Prioritising and managing workstreams and projects
• Ensuring compliance with regulatory requirements
• Managing third-party providers supporting SOC services
• Collaborating with other teams to align SOC with broader strategy

SOC Manager

Business Development Rep

• Support the Business Development Manager with day-to-day administrative and sales activities.
• Assist in preparing customer quotes, pricing information, and proposal documents.
• Maintain accurate records of leads, opportunities, and renewals in CRM and internal systems.
• Help manage online procurement platforms (e.g., PSP) and ensure information is kept up to date.
• Coordinate with internal sales teams to provide information for renewals, deal registrations, and campaign follow-ups.
• Support the delivery of marketing and business development campaigns, including planning, tracking, and reporting.
• Update and maintain shared resources such as Teams channels, contact lists, and dashboards.
• Liaise with vendors and partners (e.g., Adobe) to support the smooth running of joint initiatives.
• Attend relevant training, webinars, and internal meetings to stay informed on products, promotions, and processes.
• Provide general administrative and coordination support to the wider Alliances or Business Development team as required.

Business Development Coordinator

Account Manager

• Generate sales opportunities with new and existing accounts within the healthcare sector (licensing, solutions and managed services)
• Attend face-to-face customer meetings and conference calls to scope, qualify and nurture opportunities
• Demonstrate technology to key stakeholders and prepare high-impact demonstrations using data and dashboards
• Direct the sales process and contribute to RFI/RFP responses where required
• Build long-lasting customer relationships to drive technical and cultural transformation and increase value and trust in Phoenix
• Excite and enthuse sales staff and customers about Phoenix's Public Sector IT capabilities

Project Coordinator

Marketing Manager

SOC Manager

Business Development Coordinator

Internal Account Manager