Phoenix Software Limited

Risk

• Support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.
• Conduct internal audits, produce audit reports, track corrective actions, and support process and root‑cause improvements.
• Assist in recording, investigating, and resolving compliance, security, and data‑breach incidents, maintaining accurate documentation throughout.
• Work with teams across Phoenix to support compliance needs, contribute to bids and due‑diligence activities, and promote governance awareness.
• Support the development, testing, and improvement of business continuity and crisis management plans.
• Monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.

Governance Officer

Digital Marketing

• Deliver end-to-end digital marketing campaigns, including planning, content creation, and execution
• Lead and manage complex marketing projects, ensuring quality and timely delivery
• Create engaging written, visual, and video content for campaigns and channels
• Plan, run, and optimise PPC and paid social campaigns across Google, LinkedIn, and X
• Manage organic social content and apply SEO best practices to boost visibility
• Support growth of Phoenix’s IT Managed Services through targeted campaigns and go‑to‑market activity
• Collaborate with internal stakeholders and vendors, providing insights and recommendations
• Protect and develop the Phoenix brand across campaigns, events, and paid activity
• Lead employer brand activity to showcase culture, people, and values
• Drive internal communications through content, engagement initiatives, and employee events
• Share PPC insights and best practices with the wider team to strengthen capability
• Proactively contribute new ideas and ensure alignment with wider business objectives

Digital Marketing Specialist

Security Operations

• Incident response & forensics: You’ll lead major security incidents from detection through remediation, coordinating containment, analysing attacker activity, and supporting clients through critical decision‑making.
• Threat hunting & detection engineering: You’ll proactively hunt for threats using advanced KQL analytics, enhance SIEM/EDR detections, tune rules, and develop signatures aligned to MITRE ATT&CK.
• Malware analysis & reverse engineering: You’ll perform malware triage and behavioural analysis, using reverse‑engineering tools when needed to support investigations and strengthen detection coverage.
• Reporting & client communication: You’ll produce clear, high‑quality investigation reports, timelines, and intelligence summaries that translate technical findings for a range of audiences.
• SOC leadership & continuous improvement: You’ll contribute to SOC playbooks, mentor junior analysts, support onboarding of new customers, and help evolve SOC processes and tooling.
• On‑call support: You’ll participate in the 24×7 on‑call rota to provide expert support during critical incidents.

Governance Officer

Digital Marketing Specialist

Senior SOC Analyst