Philips

Account Manager

• Develop and drive credible and productive long-term relations with customers.
• Build and maintain effective relationships with the customer at all levels in the buying organization.
• Understand customer requirements and provide solutions in a consultative way.
• Develop and own strategies for customers to achieve business growth targets.
• Negotiate solutions and close deals with mutual satisfaction.
• Ensure high customer satisfaction and address any concerns after closing an order.
• Communicate with logistics and project managers to ensure timely order processing and equipment installation.

Sales Account Manager – Cardiovascular Ultrasound

Marketing

• Partnering with Field Marketing, Sales Leadership, Customer Experience, Sales Enablement, and Customer Service teams to design and deliver marketing programs
• Building and maintaining strong expertise in Sleep & Respiratory Care customers, products, solutions, and services
• Establishing, monitoring, and refining meaningful KPIs to measure program effectiveness
• Collaborating closely with Legal and Compliance to ensure all programs meet corporate integrity standards

Senior Field Marketing Manager

Consultant

• Provide technical recommendations that best suit the environment based on customer requirements
• Support the transition from a break fix operating model to a customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources
• Coordinate project resources and tasks
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
• Provide a technical review of system configuration for viability during implementations
• Diagnose and resolve electronic, networking, and mechanical problems
• Approximately 70% travel across the specified geography (throughout NE and backup support for CO)

Technical Consultant – Patient Monitoring

Customer Support

• supports the execution and continuous improvement of scalable service operations
• assists with pilots and test runs
• monitors workflow effectiveness
• helps drive operational improvements
• ensures compliance with country-specific regulations

Customer Services Portal Specialist

• Accountable for maximising order intake, sales and price realisation at the assigned accounts
• Ensure continuity of the relationship with the accounts and facilitate executive level interfaces
• Prepare and execute strategic account plan in line with the regional strategy
• Contribute to the development and implementation of local marketing strategies
• Deliver 1:1's, performance reviews and day to day support for the AM's
• Responsible for filling the funnel management tool (CRM) and analysing win & loss deals
• Participate in relevant exhibitions or local events
• Determine training and support needs of the Northern AM's and organise related actions
• Ensure quotations are completed and delivered within time limits for your territory
• Take on additional project responsibilities to support the total SRC business

Key Account Manager

• Responsibility for order intake (OIT) and revenue growth in the Bavaria region
• Identification and development of new customers as well as up- and cross-sell potential within existing accounts
• Development and implementation of individual account strategies, including market and competitive analysis
• Building and maintaining long-term customer relationships — from clinical end users to the C‑Suite
• Close collaboration with Account Managers from Enterprise Informatics, Diagnostic Imaging and Image Guided Therapy
• Management of the sales funnel including forecasting and target achievement
• Collaboration with Sales Specialists and Business Units at critical stages of the sales process
• Leading contract negotiations and closing profitable deals
• Professional use of Salesforce to ensure transparent pipeline and forecasting processes

Account Manager, Healthcare Informatics

Architect

• Responsible for designing, governing, and evolving interoperable and secure technical architectures for Hospital & Ambulatory Monitoring (H&AM) solutions across Latin America, aligning customer needs, regional strategy, and Philips standards.
• Design, review, and customize integrated technical architectures for H&AM monitoring solutions, ensuring interoperability (HL7, FHIR, DICOM, SDC), cybersecurity, scalability, and performance aligned with Philips data and integration standards.
• Lead early technical engagement with customers and internal stakeholders, translating clinical and IT requirements into robust integrated solutions, including the definition and ownership of the technical Statement of Work (SoW).
• Act as a regional reference for solution architecture governance, supporting standardization across LATAM, maintaining architectural consistency, and contributing to regional repositories, best practices, and lessons learned.
• Partner closely with commercial, clinical architecture, implementation, services, and marketing teams—providing technical leadership in strategic deals, events, demonstrations, and customer engagements to ensure solution feasibility and value articulation.

Strategic Business Architect – Latam

• Deliver Philips Informatics solutions to healthcare providers
• Install, configure, and upgrade Cardiovascular Informatics applications
• Integrate systems within hospital IT environments
• Conduct technical validation, testing, and documentation
• Support go-live activities and provide post-implementation technical troubleshooting
• Collaborate with clinical and project teams to ensure solutions meet requirements
• Act as a trusted technical advisor to customers and internal stakeholders

Cardiovascular Informatics Technical Consultant

Field Engineer

• Receive, analyze, and log technical requests for our DXR solutions
• Perform remote diagnostics to efficiently resolve incidents
• Create and manage Work Orders with transparent communication to the customer
• Handle complaints and safety-related escalations
• Contribute to knowledge development by writing knowledge base articles

Service Engineer – X-ray

• Receive, analyze, and record technical requests related to our DXR (Diagnostic X-ray) solutions
• Perform remote diagnostics to resolve incidents efficiently
• Create and track work orders, maintaining transparent and regular communication
• Manage complaints and security-related escalations
• Contribute to knowledge development by writing and updating the knowledge base
• Participate in the management and execution of small projects

Service Engineer – Xray

Therapist

• Drive business growth by executing go-to-market into the assigned territory
• Work closely with both Commercial and Service to achieve sales targets
• Oversee the service funnel across all touch points
• Conduct win/rate analysis to better understand market and customer insights
• Lead and accelerate Sales and OIT growth in the assigned territory
• Ensure 100% funnel visibility, drive funnel velocity and win-rate increase
• Drive proposal strategy and actively participate in customer pitches
• Leverage operational data to drive a consultative, insight-led approach to winning back customers
• Orchestrate collaboration between equipment-led and service-dedicated sales teams

Sales, Service Commercial Specialist – Image Guided Therapy Systems

• responsible for customer relationship management through effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks
• provide technical recommendations that best suit the environment based on customer requirements
• support the transition from a break fix operating model to a customer solutions focused operating model
• drive continuous improvement of implementation methodology and service offerings
• actively support to implement service strategies to achieve customer loyalty
• actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources
• coordinate project resources and tasks
• perform all administrative duties within established regulatory requirements and timeframes
• install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
• provide a technical review of system configuration to ensure viability of system performance during implementations
• diagnose and resolve electronic, networking, and mechanical problems.

Technical Consultant, CCNA Certified – Patient Monitoring

• Deliver agreed-upon growth in targeted accounts
• Contribute to overall sales results of the covered districts
• Actively manage, monitor and improve the team’s overall sales process
• Analyze and quantify equipment replacement potential at targeted accounts
• Assess regional market conditions, and create strategies to help grow Philips share
• Partner with CADs and ECEs to assess and build out IDN and GPO sales strategies
• Track and analyze customer performance, identifying trends, opportunities for growth

Sales, Strategic Accounts Director – Image Guided Therapy

Manager

• Conduct comprehensive evaluations of safety information sourced from a variety of channels
• Provide essential support in bolstering patient safety
• Actively contribute insights and recommendations to critical processes
• Collaborate effectively to furnish pertinent safety inputs for regulatory submissions
• Conduct literature reviews and surveillance activities to identify emerging safety issues
• Provide answers to safety-related inquiries from healthcare professionals, patients, and internal stakeholders
• Contribute to the implementation of safety-related policies, procedures, and programs
• Maintain awareness of evolving regulations and guidelines related to medical product safety
• Analyze safety data from clinical trials and post-market surveillance to identify potential safety signals and trends

Medical Safety Manager – IGT-D

• Manage installation of Philips medical equipment at customer sites
• Primary liaison between assigned customers and Philips teams
• Ensure customer site readiness for Installation of DI systems
• Monitor project progress to key timelines
• Champion talent development and retention