Philips

General

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• Serve as a clinical resource to Philips HPM customers
• Work closely with the field service, sales, and project management organizations throughout a multiphase implementation
• Understand customer goals and develop plans to support clinical solutions implementation
• Manage the clinical aspects of an implementation including assessing workflows, creating education plans, and supporting first customer use
• Apply product and clinical knowledge to troubleshoot and solve problems
• Approx. 90% travel across the district is required.

Clinical Solution Specialist – Patient Monitoring

Customer Support

• Supports Territory Manager(s) and Regional Sales Manager with sales activities
• covers procedures and uncovers new opportunities for IGTD product penetration
• maintains existing customers and builds solid customer relations
• interfaces with internal groups to provide intelligence on competitive products
• provides ongoing support for clinical/marketing trials and registries

Sales Support, Clinical Specialist – Peripheral, Image Guided Therapy Devices

Therapist

• Achieve revenue growth goals in line with company expectations; organize assigned accounts relative to their potential revenue generation and develop a territory plan; negotiate and persuade the decision-makers of the accounts about proposals, offers, terms and conditions needed to achieve sales objectives
• Develop and maintain the appropriate communication skills to enhance the ability to generate physician interest and propensity in the use of the Excimer laser and associated products
• Maintain and improve communication with: Clinical Advisors, Field Service Engineers, Management and all individuals with influence on the account
• Initiate, facilitate and stimulate account support activities: clinical support, technical service, maintenance and implement hospital safety procedures of lead extraction products
• Travel to Cleveland, Akron, Columbus OH

Territory Manager – Heart Rhythm Management, Image Guided Therapy Devices

Manager

• Accountable for preliminary clinical assessments for issues alleging injury or death for Philips products
• providing input for Issue Impact Assessments/HHED
• Perform clinical assessments for Philips products involving injury or death allegations, contribute to Issue Impact Assessments/HHED, and ensure prompt escalation and resolution of complex complaints
• Participate in governance meetings, provide clinical insights for consistent decision-making, and serve as a subject matter expert in post-market surveillance activities to ensure regulatory compliance and patient safety
• Evaluate and improve post-market surveillance processes, collaborate with global complaint handling and correction teams, and drive solutions to address gaps and enhance efficiency
• Communicate post-market clinical insights across businesses, markets, functions, and suppliers to support continuous improvement in complaint handling and corrections and removals for Philips products
• Support compliance with global regulations and internal quality standards, implement and refine operational processes for clinical input, and contribute to recruiting, developing, and coaching talent within the team

Medical Safety Manager – Complaints Handling

• Collaborating with sales leadership and the Peripheral Vascular (PV) marketing team to develop engaging and relevant learning content
• Incorporating adult learning strategies to ensure training materials meet target audience needs
• Innovating and defining new pathways to education on our PV portfolio
• Supporting all programs with metrics and reporting out metrics of programs and learning
• Executing training programs for new hires in the PV sales team
• Supporting Medical Education needs as they arise across the PV education team

Clinical Sales Training Specialist – Peripheral Vascular Image Guided Therapy Devices

Account Manager

• be the primary point of contact for Mobile Surgery decision makers inside and outside of the hospital
• responsible for Mobile Surgery C-Arms and Services; identify, develop, and close MoS opportunities
• work collaboratively with Cardiovascular Fixed System Account Managers and other team members
• establish territory growth plans and strategic initiatives
• develop and refine business strategy for key accounts and customers
• drive sales process, engage stakeholders, and execute C-Arm demos
• maintain effective relationships with internal and external customers

Key Account Manager – Mobile Surgery

Revenue Operations

• Develop and maintain accurate demand and revenue forecasts for the Hospital Patient Monitoring - Consumables business
• Lead the development of Consumables demand forecasts using statistical modeling and predictive analytics
• Collaborate with sales leadership to align sales pipeline with revenue forecasts
• Partner with finance and supply chain teams to ensure alignment with budget and inventory
• Utilize analytics tools to analyze revenue data and identify growth opportunities
• Monitor revenue risks and develop contingency plans

Senior Manager, Demand Planner, Revenue Operations

• Lead the development and execution of customer-specific business plans
• Build and maintain strong collaborative relationships with key customers
• Manage escalations and ensure timely resolution of critical issues
• Lead the implementation of customer-specific sales and marketing initiatives
• Analyze market trends, customer performance, and industry data

Key Account Manager, Quebec Accounts

• Accountable for maximising order intake, sales and price realisation at the assigned accounts within the territory
• Exceeding sales targets set by the company for your region and territory
• Ensure continuity of the relationship with the accounts, operating at multiple levels in the accounts’ organisations (clinical, operations, EBME, procurement), but also facilitate the executive level interfaces between company and the accounts
• Prepare the strategic account plan in line with the regional strategy and execute at territory level
• Present this on a quarterly basis to the business
• Contribute to the development and implementation of local marketing strategies
• Responsible for filling the funnel management tool (CRM) and systematically analysing win & loss deals, expectations, customer satisfaction, market, competition and trends
• Responsible for the sales forecast at the assigned accounts
• Participate in relevant exhibitions or local events
• Ensure quotations are completed and delivered within time limits
• Support on tenders that arise within the territory
• Constantly extend the customer base and drive new business within the territory
• Report back competitor activity and business opportunities, creating business analysis and plans to ensure internal uptake.

Account Manager – Sleep & Respiratory Care

Supply Chain

• validating supply network plans
• coordinating with teams
• optimizing product availability
• resolving planning issues
• managing disruptions
• determining supply levels
• interpreting data
• developing contingency plans
• ensuring compliance with regulatory standards and industry practices

Network Planner, Supply Chain

• Supports Territory Manager(s) and the Regional Sales Manager with sales activities
• Works independently to achieve business objectives and sales metrics
• Builds solid customer relations by interfacing directly with customers
• Interfaces with Marketing, R&D and other internal groups to quantify needs
• Provides ongoing support for company-sponsored clinical/marketing trials and registries

Sales Support, Clinical Specialist – Image-Guided Therapy Devices, Coronary

Account Executive

• Orchestrating the sales process from lead identification and prospecting new business.
• Maintain and grow existing client accounts.
• Ensure sales strategies meet revenue objectives while promoting ECG Solutions products and services.
• Drive sales revenue and overall market share inside the territory.
• Arrange appointments, equipment demonstrations and eventual sales meetings of Philips ECG Solutions products.
• Communicate the company’s competitive differentiation and value proposition to enhance sales and convert competitive accounts.

Sales Account Executive

Engineer

• Drive CAPA activities from issue identification to closure
• Project manage CAPA activities ensuring quality of CAPA record content
• Lead end-to-end CAPA investigations for product and process non-conformances
• Facilitate CAPA meetings ensuring alignment across stakeholders
• Analyze quality data trends using statistical techniques to identify systemic issues

CAPA Engineer

Field Engineer

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
• Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
• Seek out opportunities to increase capability and capacity (i.e., may be required to become qualified in multiple modalities, learn new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Utilize tools, support, resources, and escalation processes to resolve customer and system problems timely and effectively
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
• Approximately 70% travel across the specified geography is required

Field Service Engineer – X-Ray

• Act as 1st line support by qualifying customer calls
• Find a technical resolution to the application problem (including writing scripts & queries)
• Escalate to 2nd/3rd line when needed
• Ensure customer satisfaction by providing excellent service through regular & timely communication
• Prioritize calls and tasks
• Provide product training
• Provide quality documentation & reporting and share subject matter knowledge.