Service Engineer, Healthcare Software

Philips

Remote Service Engineer providing 1st line application support in healthcare software solutions. Collaborating with clients and maintaining customer satisfaction across IBERIA, UK&I, and potentially international customers.

Posted 6/19/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as 1st line support by qualifying customer calls
Find a technical resolution to the application problem (including writing scripts & queries)
Escalate to 2nd/3rd line when needed
Ensure customer satisfaction by providing excellent service through regular & timely communication
Prioritize calls and tasks
Provide product training
Provide quality documentation & reporting and share subject matter knowledge.

Requirements

What you’ll need

Technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions.
Bachelor's degree in computer science, medical informatics or another equivalent
Windows Server and client management/troubleshooting
SQL Server management/troubleshooting including the ability to perform queries
Basic knowledge on networking
Basic knowledge on Virtualization
Ideally, HL7 and an understanding of Clinical/Hospital Patient Workflow
Ability to communicate effectively with both technical and non-technical stakeholders.
Reliability, commitment, and a confident demeanor; strong cross-departmental teamwork abilities
Willingness to work weekends and provide extended emergency service with 24/7 on-call availability when needed.
Full driving license
Support in Spanish and English.

Benefits

Comp & perks

Competitive salary
Performance bonus
Family friendly policies
Flexible benefits
Access to Philips University

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportsoftware supportscript writingSQL Server managementquery performanceWindows Server managementnetworkingvirtualizationHL7clinical workflow

Soft Skills

customer satisfactioneffective communicationteamworkreliabilitycommitmentconfident demeanorprioritizationtrainingdocumentationreporting

Certifications

Bachelor's degree in computer scienceBachelor's degree in medical informatics