Medical Safety Manager – Complaints Handling

Philips

Medical Safety Manager assessing clinical risks for Philips medical products. Collaborating with global teams to ensure regulatory compliance and patient safety.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $133,000 - $237,000 per yearWebsite

About the role

Key responsibilities & impact

Accountable for preliminary clinical assessments for issues alleging injury or death for Philips products
providing input for Issue Impact Assessments/HHED
Perform clinical assessments for Philips products involving injury or death allegations, contribute to Issue Impact Assessments/HHED, and ensure prompt escalation and resolution of complex complaints
Participate in governance meetings, provide clinical insights for consistent decision-making, and serve as a subject matter expert in post-market surveillance activities to ensure regulatory compliance and patient safety
Evaluate and improve post-market surveillance processes, collaborate with global complaint handling and correction teams, and drive solutions to address gaps and enhance efficiency
Communicate post-market clinical insights across businesses, markets, functions, and suppliers to support continuous improvement in complaint handling and corrections and removals for Philips products
Support compliance with global regulations and internal quality standards, implement and refine operational processes for clinical input, and contribute to recruiting, developing, and coaching talent within the team

Requirements

What you’ll need

10+ years of experience in Medical Safety/Medical Affairs Risk Management in the Medical Device industry
Prior hands-on bedside/clinical experience required
4+ years of post-market experience required
familiarity with CFR, EUMDR, ISO standards, etc.
Experience with Issue Impact Assessments, Health Hazard Evaluations, and Risk Benefit Analyses is preferred but not required
bachelor’s/master’s degree in medical science, Nursing, Respiratory Therapy or equivalent
Certified Professional in Patient Safety (CPPS) preferred
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation

Benefits

Comp & perks

generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical assessmentspost-market surveillanceIssue Impact AssessmentsHealth Hazard EvaluationsRisk Benefit Analysesregulatory compliancequality standardsoperational processesmedical safetyrisk management

Soft Skills

communicationcollaborationdecision-makingcoachingproblem-solvingleadershipinsight generationcontinuous improvementtalent developmentgovernance participation

Certifications

Certified Professional in Patient Safety