Pennylane

Machine Learning Engineer

• Lead a team of Machine Learning Engineers & Data Engineers (5 people)
• Contribute technically to the design and implementation of machine learning solutions and tools
• Collaborate with Product Managers for quality machine learning work
• Grow your team and set up the right culture and processes
• Work with data engineers and software engineers

Machine Learning Manager

Social Media Manager

• Manage the social media editorial calendar: writing, production, scheduling and publishing
• Define and deploy communication strategies across different teams (events, education, sales, employer brand/employer branding, etc.)
• Oversee social media moderation in collaboration with the CSM team
• Produce multichannel content: videos (long and short formats), social posts, ebooks, landing pages, emails, etc.
• Lead video content production: scripting, pre-production, post-production, and use of our in-house studio
• Support the activity of our media outlet ComptaTech: post-production and promotion of content
• Adopt a test-and-learn approach to content: experiment with new formats, analyze results and continuously propose optimizations
• Support Pennylane's international development.

Brand Content, Social Media Specialist

Project Manager

• Lead credentialing strategy
• Develop certification programs for users and partners
• Audit and optimize existing certifications
• Manage the certification roadmap and conduct feasibility studies
• Lead the partner accreditation program
• Define and implement micro-credentials
• Ensure cross-functional collaboration and monitor KPIs

Certification & Accreditation Project Manager

General Counsel

• You will work within the Legal, Compliance & Risk department and alongside the Compliance team and the DPO on matters related to Pennylane’s GDPR compliance.
• The Legal Department supports and advises all teams (tech, product, data, sales, marketing, HR, etc.) on legal issues, compliance management and risk.
• Your role will be to find answers to challenges that raise new or novel questions.
• You will actively contribute to implementation of projects and strategy related to data protection.
• You will build and maintain the global foundation of data protection policies and documentation.
• You will participate in developing awareness and training activities on data protection.
• You will anticipate and master French and German data protection regulations.
• You will support and collaborate closely with other members of the legal team on data protection matters.
• You will carry out data protection compliance activities (for example: record of processing activities, training, data protection impact assessments, certifications, etc.).

Privacy Legal Counsel

Application Engineer

• Ensure the security of Pennylane’s applications and infrastructure
• Integrate security into features from design through delivery
• Perform security assessments and manage vulnerabilities
• Conduct regular training sessions for developers
• Collaborate with the technical security team

Senior Application Security Engineer

Customer Success Manager

• Support tax advisors and their clients with onboarding and using the tool via chat and phone
• Ensure proper tracking of requests through to full ticket resolution and guarantee user satisfaction
• Proactively reach out to users to identify satisfaction levels and needs
• Identify bugs in the product
• Diagnose and resolve user issues based on a solid understanding of accounting principles
• Collaborate with technical teams to address bugs through clear and structured escalation
• Work closely with various teams such as Developers, Product Managers, Account Managers and Sales
• Identify potential product improvements
• Support onboarding and skill development of new team members through multiple formats, sharing best practices and fostering mutual support within the team

Customer Success Specialist

Human Resources

• You establish regular touchpoints with managers and team members to build trust and become the primary point of contact for the teams.
• With a deep understanding of your assigned groups, you support teams across the entire employee lifecycle (onboarding, 3- and 6-month feedback, performance reviews, salary cycles, internal transfers, offboarding, etc.).
• You advise managers on organizational design, individual performance, promotions and compensation.
• You support employees on topics such as Learning & Development, career paths and personal development.
• You act as the interface for internal communications within your area of responsibility, ensure compliance with existing policies, and actively introduce new HR processes and our company culture into the organization to strengthen employee retention.
• You actively contribute to projects on the People team's roadmap.
• You develop and own robust data analyses and reporting aligned to business needs to make the effectiveness of programs and processes measurable.

HR Business Partner

Manager

• What will your day-to-day responsibilities be?
• Design and maintain the “Welcomer” and “Electronic Invoicing” training catalog
• Actions: Create and structure the training offering; develop a comprehensive program on e‑invoicing and client onboarding; update content to reflect product changes, regulatory updates and field feedback
• Measure: Content relevance score
• Recruit and onboard training consultants
• Actions: Participate in recruitment interviews; design and roll out the onboarding path; train new consultants on the catalog; certify their proficiency before they operate independently
• Measure: Number of consultants recruited and onboarded, average time to reach proficiency, certification pass rate
• Train and develop consultants’ skills
• Actions: Deliver initial and ongoing training sessions on client onboarding, e‑invoicing and the Pennylane ecosystem; organize best-practice sharing sessions; provide one-to-one coaching and field observations
• Measure: Number of training hours delivered to consultants, skills progression (assessment grid), session attendance rate
• Drive training performance and quality
• Actions: Monitor training KPIs; hold monthly 1:1s with each consultant; implement quality audits; observe training sessions
• Measure: Average training NPS, firm satisfaction rate (>90%), completion rates, number of quality audits performed per quarter
• Develop and deploy e‑invoicing expertise
• Actions: Become the internal subject matter expert on e‑invoicing; create tailored training programs for firms at different maturity levels; anticipate regulatory changes; support firms through their transition
• Measure: Number of firms trained on e‑invoicing, post-training adoption rate of the feature, satisfaction level for this specific module
• Plan and coordinate training sessions
• Actions: Manage the overall schedule of trainings booked by project managers; assign sessions to consultants based on availability and expertise; optimize team workload; make trade-offs in case of overload or unavailability; ensure continuity of service
• Measure: Fill rate of scheduled sessions, average time from booking to delivery, training cancellation/postponement rate, workload balance among consultants
• Collaborate cross-functionally with Pennylane teams
• Actions: Coordinate with Product, Sales, Customer Success and Partner Success; align training content with the product roadmap; share field insights; participate in cross-team rituals
• Measure: Number of cross-functional projects completed, participation rate in alignment meetings
• Lead and unite the team of training consultants
• Actions: Organize regular team meetings (weekly/monthly); foster a collaborative dynamic; act as the primary point of contact; develop shared tools and resources; celebrate successes
• Measure: Consultant engagement rate, consultant retention rate, frequency of team rituals, team eNPS

Trainer Manager – Welcomer, Electronic Invoicing

• Lead and coordinate the team of external training consultants
• Design and maintain Pennylane's Client Onboarding training catalogue
• Deliver trainings and webinars targeted at accounting firms
• Ensure the quality and satisfaction of delivered trainings
• Maintain up-to-date, high-quality product expertise

Training Manager – Webinars

Learning and Development

• Your responsibilities will include:
• Career and Talent Management
• Co-design and deploy cross-functional programs and projects to support the long-term growth of Pennylaners and to highlight each career track—particularly IC (Individual Contributor)—in collaboration with business and HR stakeholders.
• Career paths:
• Co-design a harmonized career-paths framework to streamline processes and enable cross-functional clarity.
• Support HRBPs and managers in regularly updating career paths and integrating them into the employee lifecycle.
• Address BU-specific needs to ensure relevant and tailored content.
• Talent management:
• Contribute to the design and rollout of top-talent management programs.
• Support deployment activities and follow-up on succession plans.
• Performance Management
• Contribute to configuring performance campaigns and launching them in our HRIS (SIRH).
• Provide operational support for performance review campaigns (mid-year checkpoint and annual review) to HRBPs:
• Help stakeholders understand processes and use the tools before, during, and after campaigns.
• Create content that enables managers and ICs to adopt the processes.
• Identify improvement areas and propose actions for future campaigns based on feedback from business and HR.
• Training
• Help design Pennylane training programs that are part of the organization’s development offerings.
• Reporting
• Produce required reporting for stakeholders on a quarterly basis.

Talent Development Project Specialist

Onboarding Specialist

• Welcome and project framing for the accounting firm
• Lead the kickoff meeting: objectives, scope, milestones, roles (sponsor, internal contacts)
• Assess the context: firm's size and organization, business priorities, calendar constraints
• Provide the training kit and register participants for Pennylane group sessions
• Prepare and facilitate "first steps" workshops focused on key workflows (bookkeeping, account review/reconciliation, VAT, year-end closing)
• Monitor participation and follow up with teams until the expected competency level is reached
• Define prerequisites and checklists; set up a simple, dated plan
• Organize short, regular unblock sessions; respond promptly to questions
• Centralize feedback, handle straightforward issues, and escalate technical matters to the relevant teams (Migration, Support, Product)
• Maintain a dashboard: progress, adoption, incidents, risks
• Produce clear meeting notes after each session; record decisions
• Prepare the handover package for the team responsible for long-term adoption
• Equip the sponsor and internal contact with communication materials for staff
• Gather field feedback and continuously improve resources (FAQ, guides, templates)

Marketing

• Manage relationships with partner marketing teams, ensuring effective communication and identifying new collaboration opportunities.
• Plan and manage co-marketing campaigns, including webinars, events, co-created content, and more.
• Track and analyze campaign performance to optimize strategies and ensure a positive return on investment.
• Collaborate with internal teams (connectivity, marketing, sales, product marketing) to align marketing initiatives with Pennylane's business objectives.
• Manage Pennylane's visibility on partner marketplaces: updating pages and Pennylane assets.
• Train and support partners on available marketing materials.

Partner Marketing Specialist

• Bring the brand to life through motion and video
• Create high-quality animations (2D) for social feeds, website and screens
• Own the video production process—from shooting to editing
• Design static and dynamic assets for LinkedIn, YouTube
• Ensure all social assets align with core brand guidelines
• Build MOGRTs to enable quick asset creation

Brand Designer – Social Media, Motion

Consultant

• Are you looking for a stimulating professional environment built on autonomy and trust?
• As a freelance training consultant, your main goal will be to become an expert in the software in order to deliver the best possible training to new firms.
• You will train accounting firms to configure their client files, teach them accounting processing and review on Pennylane, and train them on client management features.
• Before the training: review the firm’s information, needs and specificities, contact the firm to introduce yourself and send training materials.
• During the training: lead a group (maximum 30 participants) by sharing your knowledge of the platform, understand learners’ requests and accurately restate their needs, and demonstrate adaptability and strong pedagogical skills.
• After the training: ensure learners have completed administrative tasks (attendance sheets, knowledge and satisfaction questionnaires), send a post-training email summarizing the materials covered and answering outstanding questions, and write a training report.

Accounting Training Consultant – Pennylane

• Deliver training to accounting firms on using the software
• Lead training groups of up to 30 participants
• Coordinate with firms to prepare training materials
• Provide post-training follow-up with learners