Pennant

Recruitment

• Own and innovate leadership talent attraction and engagement strategies
• Lead full-cycle recruitment for executive, clinical, and leadership roles (CEO in Training and Clinical Operational Leadership Training)
• Partner with portfolio presidents and local leaders to align hiring strategies with growth and culture
• Tell Pennant’s mission, values, and culture to candidates to inspire hiring
• Source candidates creatively through networks, associations, universities, and untapped markets
• Act as brand ambassador representing Pennant authentically and excellently
• Drive process excellence using tools, scorecards, and best practices to keep recruiting organized and measurable
• Scale recruiting support across Cornerstone portfolios and community leadership teams
• Close the loop by partnering with HR and leadership to ensure offers, onboarding, and smooth candidate transitions

Executive Recruiter

Director

• Provide high-level leadership and strategic direction in development of clinical programs, policies, and practices
• Lead efforts to improve clinical quality, safety, risk management, infection control, and patient outcomes across multiple locations
• Ensure agencies are survey-ready by providing tools, resources, and training to foster operational readiness and compliance
• Partner with leadership teams to develop and implement performance improvement initiatives and track clinical and operational data
• Direct coordination and creation of educational programs, new hire orientation, and ongoing training initiatives
• Compile and analyze clinical quality data to identify trends and implement improvement strategies
• Report on patient care, safety, risk management, infection control, and customer satisfaction
• Stay up to date with evolving healthcare regulations and ensure organizational compliance
• Travel regularly as part of role to support field leaders and affiliates

Director of Clinical Excellence, Home Health & Hospice

Manager

• Lead a team of Tier 1 IT Support Resources, providing mentorship, daily guidance, and performance feedback to foster a supportive and service-focused team culture.
• Oversee the daily operation of the Service desk including ticket prioritization, queue management, coverage planning, and escalation routing.
• Monitor KPIs such as SLA adherence, first-contact resolution rates, and customer satisfaction (CSAT), and implement improvement strategies when necessary.
• Collaborate with clinical and operational leaders to ensure support aligns with clinical and/or operational workflows and minimizes impact on patient care.
• Act as an escalation point for high-priority incidents and ensure timely, empathetic resolution in alignment with healthcare urgency and safety.
• Facilitate onboarding and ongoing training for Tier 1 staff, with a focus on customer service, healthcare system knowledge, and technical competency.
• Oversee the creation and maintenance of documentation, knowledge base articles, and process guides, ensuring relevance, accuracy, and clarity.
• Support and coordinate with Tier 2/3 teams and cross-functional IT projects, helping manage change control, communication, and incident postmortems.
• Ensure Service desk operations are in full compliance with HIPAA and internal security policies regarding protected health information (PHI).
• Participate in the evaluation and implementation of support tools including ticketing systems, chat support, and AI-based solutions.
• Provide backup support during peak hours or critical outages, maintaining visibility and accountability across all active support channels.
• Participate in an on-call rotation, supporting after-hours escalations as needed.

Tier 1 IT Service Desk Manager

Analyst

• The position of Worker’s Compensation Analyst is part of the Service Center team. It provides professional resource support to agencies and communities regarding workers’ compensation incident trending and mitigation, as well as effective claim management.\n• Running trend reports, analyzing claim trends, developing risk mitigation strategies, managing claims, and ensuring compliance with regulations.\n• Be proactive and innovative in managing risk related to workplace injuries and prevention.\n• Some travel may be required. Remote employment is a consideration, but hybrid on-site employment in Boise, ID, Salt Lake City, UT, or Hartford, CT, is preferable.\n• We are committed to providing a competitive Total Rewards Package including medical/dental/vision plans, 401(k) with company match, PTO, life insurance, and more.

Workers' Compensation Analyst

IT Support

• Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach.\n• Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.\n• Install, configure, and maintain computer systems, software applications, and peripheral devices.\n• Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).\n• Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.\n• Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.\n• Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.\n• Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.\n• Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.\n• Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.\n• Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.\n• Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.\n• Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.\n• Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.\n• Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.\n• Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI.\n• On-call rotation will be required.

Executive Recruiter

Director of Clinical Excellence, Home Health & Hospice

Tier 1 IT Service Desk Manager

Workers' Compensation Analyst

Tier 1 IT Help Desk Support