Pennant

Human Resources

• Serve as an HR ambassador across assigned Pinnacle communities, promoting HR resources and championing best practices.
• Partner with community HR/Payroll Representatives to build capability, consistency, and operational HR excellence.
• Coach leaders to foster employee engagement, strengthen retention, and enhance a culture of compassion and service.
• Conduct HR audits and support compliance with federal, state, and senior‑living regulations.
• Provide HRIS support—in Workday -for onboarding, offboarding, recruiting workflows, and reporting.
• Guide pre‑employment processes and state‑specific requirements unique to senior living.
• Support integration efforts for acquisitions or new community transitions.
• Train and onboard new HR/Payroll Representatives at our local communities on systems, standards, and regulatory expectations.
• Advise leaders on employment laws and practices.
• Lead or support employee relations investigations, ADA accommodations, and risk‑mitigating HR strategies.
• Analyze HR metrics (turnover, engagement, ER trends) and recommend data-driven solutions.
• Collaborate with Compliance, Benefits, Payroll, and Legal partners.
• Serve as a cultural champion, modeling Pennant’s CAPLICO core values and commitment to exceptional experiences.

Regional HR Leader

Medical writer

• Conduct detailed home health and hospice pre-billing reviews to support Portfolio partners and their agencies.
• Identify discrepancies, missing information, and opportunities for documentation improvement.
• Utilize information gathered to provide education and facilitate alterations to the HCHB documentation, and process improvements to prevent recurrence.
• Direct agencies to use documentation data outcomes for QA improvements.
• Ensure documentation accurately reflects the patient’s clinical status and the care provided.
• Set up meetings with clinical leaders to provide education, highlight findings, and make documentation recommendations.
• Stay current with practices in both home health and hospice fields and suggest educational and resource materials which would be beneficial to the staff.
• Recommend new approaches to on-going continued improvements to policies, procedures, and documentation.
• Identify trending issues and share them with the team and the clinical leaders.
• Stay up to date with all federal, state, and local regulations, as well as organizational policies and procedures to ensure compliance.
• Work within and be comfortable with HCHB, PDF-Xchange, Excel, and Smartsheet.
• Consistently promote CAPLICO.
• Serve as the first point of escalation for documentation review questions.
• Provide real-time guidance on documentation standards, interpretation, and expectations.
• Reinforce consistency in review methodology across all reviewers.
• Hold team alignment meetings to discuss review findings and ensure standardization.
• Support onboarding and mentoring of new documentation reviewers.
• Identify training gaps and recommend targeted education.
• Monitor review quality and provide constructive feedback to promote defensible documentation practices.
• Track common documentation deficiencies and trends and share with leadership.
• Escalate systemic issues to the Director with recommended solutions.
• Assist with workload balance and prioritization when needed.
• Monitor turnaround times and flag potential deadline risks.
• Reinforce accountability while maintaining a positive and collaborative team culture.

Clinical Documentation Review Team Lead

• Be the ambassador of the HR organization to represent the services and resources available to Cornerstone agencies.
• Support HR/Payroll Representatives by growing and developing the delivery of HR support, initiative, programs, and services.
• Collaborate with agency operations leaders and other key functions to develop programs aimed at enhancing employee engagement and retention.
• Conduct HR compliance audits within Workday to ensure compliance with local labor laws, company policies and other relevant regulations.
• Provide pre-employment contingency training and support for assigned agencies, including reviewing reports and providing guidance as needed.
• Understand the HR needs of assigned agencies via regular communication with local staff and leaders.

Compliance

• Performs clinical systems compliance audits in our Wisconsin Assisted Living Communities
• Track corrective action plans related to any adverse findings
• Conducts internal investigations involving compliance and clinical issues
• Facilitate other required compliance activities
• Provide education on ALF and HIPAA regulations
• Travel required 70% of the time

Compliance Clinical Partner

• Conduct detailed home health and hospice pre-billing reviews to support Portfolio partners and their agencies.
• Identify discrepancies, missing information, and opportunities for documentation improvement.
• Utilize information gathered to provide education and facilitate alterations to the HCHB documentation, and process improvements to prevent recurrence.
• Direct agencies to use documentation data outcomes for QA improvements.
• Ensure documentation accurately reflects the patient’s clinical status and the care provided.
• Set up meetings with clinical leaders to provide education, highlight findings, and make documentation recommendations.
• Stay current with practices in both home health and hospice fields and suggest educational and resource materials which would be beneficial to the staff.
• Recommend new approaches to on-going continued improvements to policies, procedures, and documentation.
• Identify trending issues and share them with the team and the clinical leaders.
• Stay up to date with all federal, state, and local regulations, as well as organizational policies and procedures to ensure compliance.
• Work within and be comfortable with HCHB, PDF-Xchange, Excel, and Smartsheet.
• Consistently promote CAPLICO

Clinical Documentation Review Specialist

Compliance LPN/LVN/RN – ALF Clinical Partner

Paralegal

• Prepare and file corporate formation documents, amendments, and annual reports across multiple states
• Maintain corporate records, minute books, and organizational charts
• Assist with drafting resolutions, consents, and other governance documents
• Coordinate with internal stakeholders and external agencies to ensure compliance with state and federal requirements
• Manage requests for Certificates of Insurance (COIs), ensuring accuracy and timely delivery
• Maintain insurance documentation and track renewals, endorsements, and coverage updates
• Support the Risk team with incident reporting workflows, data collection, and follow‑up
• Assist in reviewing insurance requirements in contracts and vendor agreements
• Help update, organize company policies and procedures
• Maintain version control and ensure distribution to relevant departments
• Conduct research on regulatory or compliance topics as assigned
• Support internal audits and compliance initiatives
• Assist with contract management, including tracking, formatting, and document organization
• Coordinate signatures, notarizations, and document execution
• Support special projects for the Legal, Risk, and Operations teams

Corporate & Risk Management Paralegal

IT Support

• Provide exceptional customer service and technical support to Cornerstone businesses
• Execute infrastructure projects and perform site visits
• Identify, troubleshoot, and resolve technical issues
• Install, configure, and maintain computer systems and software

IT Engineer – Field Services

Director

• Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
• Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
• Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments
• Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
• Oversee user account provisioning and access management in accordance with role-based access principles
• Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed.

IT Director

Administration

• Administer and maintain all aspects of the company’s equity plans, primarily including stock options and RSAs.
• Process grants, exercises, vesting, and releases, ensuring timely and accurate recordkeeping.
• Collaborate with finance, HR, payroll, and legal departments to ensure compliance with federal and state regulations.
• Prepare and deliver regular reporting to management and employees regarding equity holdings and plan activities.
• Respond to employee inquiries and provide education about equity programs.
• Support annual audits, filings, and other compliance activities as needed.

Equity Administrator

Billing Specialist

• Responsible for managing accurate, timely completion and submission of all billing, collections, and accounts receivable functions
• Ensures reimbursement through efficient billing and collections operations and effective accounts receivable management
• Provides oversight and approval of claims, audits, and processing
• Conducts final billing audit and issues assignments to the pre-billing team when findings require further documentation
• Ensures that billing and patient accounts record systems are maintained following generally accepted accounting principles and in compliance with state, federal, and Joint Commission regulations
• Maintains a comprehensive working knowledge of payer contracts and ensures that payers are billed according to contract provisions
• Represents and acts on behalf of the agency in resolving conflicts with payers
• Advises the manager in matters of accepting/declining problematic payers
• Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for appropriate agency personnel
• Monitors aged accounts receivable and resubmits bills to overdue accounts, submits seriously overdue accounts to collection agencies for collection, and prepares bad debt reports for weekly meetings
• Gathers, collates, and reports key billing information to the billing team
• Works with the Executive Leadership Team in strategizing monthly, quarterly, and annual goals for optimized billing efficiency
• Collaborates with the Executive Director in successfully reconciling the billing system reports with the general ledger
• Reconciles Medicare quarterly reports produced by the fiscal intermediary with the billing information system, and prepares the annual Medicare cost report for Executive Director review
• Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements
• Supervises and reconciles cash receipts and bank deposits according to policy
• Establishes and maintains positive working relationships with patients, family members, payers, and referral sources
• Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations

Regional HR Leader

Clinical Documentation Review Team Lead

Regional HR Leader

Compliance Clinical Partner

Clinical Documentation Review Specialist

Compliance LPN/LVN/RN – ALF Clinical Partner

Corporate & Risk Management Paralegal

IT Engineer – Field Services

IT Director

Equity Administrator

Billing Specialist – Medi-Cal