Pennant

Billing Specialist

• Train various agency staff in the revenue cycle including billing, collecting, and recording revenue transactions
• Support the accounts receivable functions under the supervision of the Revenue Cycle Manager
• Enhance the agencies’ policies and procedures surrounding the revenue and accounts receivable cycles
• Monitor internal controls to assure compliance with established procedures
• Partner with AR Market Leaders with monitoring accounts receivables and developing action plans
• Train staff on software systems and processes
• Manage time equally between service center projects and field support
• Lead and manage a team of AR Resources

AR Lead – Billing and Collections

General

• Completes an initial and comprehensive assessment of patient and family to determine hospice needs
• Provides a complete assessment and history of current and previous illness(es) via phone
• Provides professional nursing care by utilizing all elements of nursing process
• Assesses and evaluates patient’s status
• Uses health assessment data to determine nursing diagnosis
• Develops a care plan that establishes goals, based on nursing diagnosis and incorporates palliative nursing actions
• Includes the patient and the family in the planning process
• Initiates appropriate preventive and rehabilitative nursing procedures
• Administers medications and treatments as prescribed by the physician in the physician’s plan of care
• Counsels the patient and family in meeting nursing and related needs
• Provides health care instructions to the patient as appropriate per assessment and plan
• Assists the patient with the activities of daily living and facilitates the patient’s efforts toward self-sufficiency and optional comfort care
• Acts as Case Manager and assumes responsibility to coordinate patient care for assigned caseload

Triage Registered Nurse, Hospice

Reviewer

• Prospectively review all OASIS assessments to ensure appropriateness, completeness, and regulatory compliance.
• Evaluate OASIS data for internal consistency, accuracy, and alignment with patient condition and care delivery.
• Utilize OASIS variation, validation, or alert reports to identify potential data integrity concerns.
• Ensure documentation supports accurate clinical representation and compliant reimbursement.
• Partner with clinicians and agency staff to clarify documentation discrepancies or data integrity issues.
• Provide guidance to clinicians on appropriate corrections in accordance with agency policy and regulatory standards.
• Support education and reinforcement of best practices related to OASIS completion and assessment accuracy.
• Review visit utilization for alignment with patient condition, plan of care, and clinical guidelines.
• Identify and report potential underutilization, overutilization, or financial risk to the Coding and OASIS Manager, Clinical Manager, or designee.
• Escalate trends that may impact reimbursement, outcomes, or compliance.
• Identify and communicate problematic trends or recurring issues identified through OASIS review.
• Participate in Quality Improvement and Corporate Compliance initiatives as assigned.
• Assist with additional chart audits or documentation reviews as needed.

Oasis Reviewer

Medical Billing and Coding

• Coordinate with DCOQR to design, monitor, implement, and evaluate coding and quality assurance processes and programs
• Support local clinical leaders at agencies located throughout the United States
• Meet regulatory and accreditation requirements
• Achieve the highest standard of care delivery system
• Commit to providing superior service levels

Home Health Coding and OASIS Accuracy Specialist

• Prospectively review all OASIS assessments to ensure appropriateness, completeness, and regulatory compliance.
• Evaluate OASIS data for internal consistency, accuracy, and alignment with patient condition and care delivery.
• Utilize OASIS variation, validation, or alert reports to identify potential data integrity concerns.
• Ensure documentation supports accurate clinical representation and compliant reimbursement.
• Partner with clinicians and agency staff to clarify documentation discrepancies or data integrity issues.
• Provide guidance to clinicians on appropriate corrections in accordance with agency policy and regulatory standards.
• Support education and reinforcement of best practices related to OASIS completion and assessment accuracy.
• Review visit utilization for alignment with patient condition, plan of care, and clinical guidelines.
• Identify and report potential underutilization, overutilization, or financial risk to the Coding and OASIS Manager, Clinical Manager, or designee.
• Escalate trends that may impact reimbursement, outcomes, or compliance.
• Identify and communicate problematic trends or recurring issues identified through OASIS review.
• Participate in Quality Improvement and Corporate Compliance initiatives as assigned.
• Assist with additional chart audits or documentation reviews as needed.
• Maintain current knowledge of OASIS standards, regulatory changes, and industry best practices.
• Demonstrate and uphold CAPLICO values in all interactions and work practices.

• Creates accountability for collection efforts and procedures for Executive Directors and Revenue Cycle Portfolio Leaders
• Provides coverage for cash posters in the event of short-term or unexpected absences
• Partners with cluster Executive Directors and/or Revenue Cycle Portfolio Leaders to provide training to Cash Posters
• Establishes and maintains positive and collaborative working relationships with Portfolio Billers and Collectors
• Maintains a comprehensive working knowledge of payor contracts
• Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations
• Partners with cluster Executive Directors and/or AR Market Leaders on payor projects in a timely manner
• Attends Agency BAM meetings to identify and report on Collections received
• Review, research, and post various types of funds daily
• Prepare cash reports and reconcile daily
• Resolve discrepancies by coordinating with internal teams
• Research and clear all unidentified cash accounts monthly
• Manage automated payment files and handle exceptions

Cash Posting Specialist

Auditor

• Evaluate the design and effectiveness of technology controls
• Identify risks and work collaboratively with business and technology stakeholders
• Perform IT audits and risk assessments across various areas
• Conduct walkthroughs of IT processes and systems to identify key risks, controls, and opportunities for improvement
• Assess compliance with organizational policies, regulatory requirements, and industry frameworks
• Participate in cybersecurity assessments and reviews
• Support enterprise risk management activities by identifying emerging technology and cybersecurity risks
• Prepare clear, concise, and well-documented audit workpapers, reports, and presentations

IT Auditor

Insurance

• Oversee the timely and accurate submission and tracking of all initial insurance authorization requests for home health and hospice patients.
• Work closely and effectively with the scheduling teams to coordinate start of care and ensure clinical services are only delivered after authorization is confirmed.
• Direct the process for obtaining authorization following the 485 (Plan of Care) submission and managing all add-on insurance authorizations when required for changes in the patient's plan of care (e.g., increased visits, new services).
• Establish and monitor the process for the team to re-verify eligibility on the 1st and 5th of each month for all active patients to proactively identify and resolve any changes in insurance status.
• Serve as the escalation point for complex authorization denials or issues, communicating directly with various insurance carriers.
• Ensure all authorization processes are compliant with payer contracts and regulatory standards.
• Generate reports on authorization status, denial rates, and turnaround times.

Insurance Authorization Coordinator

• Prepare quarterly and annual US tax provisions in accordance with US GAAP/ASC 740
• Prepare book tax difference workpapers
• Prepare trend analysis and identify tax rate drivers and variances
• Prepare income tax journal entries and account reconciliations
• Respond promptly to all internal and external auditor requests
• Prepare or first review income tax returns
• Work with outsourced tax services firm
• Review and maintenance of tax fixed assets
• Prepare quarterly US tax estimates
• Draft responses to income tax authority IDRs and notices
• Review and timely file tax returns
• Analyze new vendors, new laws, and new entities for use tax applicability.
• Develop and enhance tax processes through automation and improved workflows.

Senior Tax Analyst

• Owns income tax compliance, tax provision (ASC 740), and indirect taxes including sales/use, gross receipts, and property tax
• Prepares quarterly and annual US tax provisions in accordance with US GAAP/ASC 740
• Serves as a cross-functional partner to operations, accounting, finance, internal audit, legal, and treasury teams
• Leads, mentors, and develops tax team members; providing coaching, prioritization, and feedback
• Drives process improvements through technology and automation
• Prepares income tax returns including: Consolidated 1120, 1065s, multistate reporting, and tax credit calculations
• Manages external tax service providers; ensure quality, timelines, and completeness
• Reviews and timely file monthly, quarterly, and annual gross receipts, sales and use, and personal property tax returns
• Leads initiatives to modernize and scale the tax function through automation and technology

Tax Manager

Recruitment

• Build and own a sourcing pipeline and candidate pool for key positions
• Work closely with recruiters and hiring managers to develop and execute tactical sourcing strategies aimed at generating candidate flow to meet overall recruiting goals
• Identify strategic search opportunities and assist in managing search strategy for priority roles
• Manage job postings on a variety of external job sites
• Source and develop passive candidates through networking, cold calling, complex internet searches, social media, research, etc.
• Maintain accurate and thorough documentation within the company's ATS
• Screen candidates for interest level, salary range, relocation needs, etc.

Talent Acquisition Sourcer

QA Engineer

• Test features hands-on as they're built — exploratory testing, edge case hunting, and bug triage across our web application.
• Partner with application engineers during development to clarify acceptance criteria, surface ambiguity early, and reduce the bugs that make it to QA in the first place.
• Build and grow an end-to-end test suite using Playwright against our Svelte frontend.
• Define and document testing standards for the application team — what to test, what coverage looks like, how bugs are reported, and how regressions are prevented.
• Coordinate with the DevSecOps engineer to ensure functional tests integrate cleanly into the existing CI/CD pipeline.
• Manage test data responsibly, including working with synthetic or de-identified datasets when testing against healthcare data sources.
• Participate in agile ceremonies — sprint planning, refinement, retros — as a full member of the application team.

Director

• Lead total reward strategies and drive results for overall employee experience
• Partner with HR resource team to create a world-class employee experience
• Manage benefit platforms, vendor oversight, quality of delivered services, and broker relations
• Ensure annual compliance reporting associated with managing retirement and self-insured health benefits programs
• Coach and develop HR Resources team members in benefits, total rewards, and employment performance management
• Participate with HR Resource Partners in all matters related to HR and Benefits Management

Director of Total Rewards

Analytics Engineer

• Support the data and analytics team in transforming raw data into meaningful insights
• Assist in building and maintaining data pipelines under guidance from senior team members
• Support data cleaning, transformation, and validation processes
• Help document data sources, transformations, and workflows
• Work with team members to understand basic business requirements
• Assist in developing simple data models
• Support creation and maintenance of dashboards and reports
• Participate in team meetings, code reviews, and knowledge-sharing sessions
• Collaborate with cross-functional teams including IT, HR, Finance, and Operations
• Learn and apply best practices in analytics engineering, data modeling, and data governance.

Analytics Engineer Intern

Accounts Receivable

• Support field and Service Center personnel
• Own the revenue close cycle for 70+ locations
• Ensure staffing mix matches with field needs
• Create monthly analysis of key trends and KPIs
• Champion efficiencies related to workflow
• Participate in EMR enhancements
• Document and perform AR functions using best practices
• Assist with internal and external audit/SOX requests
• Operationalize new acquisitions

AR Lead – Billing and Collections

Triage Registered Nurse, Hospice

Oasis Reviewer

Home Health Coding and OASIS Accuracy Specialist

Oasis Reviewer

Cash Posting Specialist

IT Auditor

Insurance Authorization Coordinator

Senior Tax Analyst

Tax Manager

Talent Acquisition Sourcer

QA Engineer

Director of Total Rewards

Analytics Engineer Intern

AR Manager