PEAK6

Business Analyst

• Analyze complex data streams and translate them into actionable insights.
• Develop and utilize dashboards effectively.
• Elicit, capture, analyze and document business, functional, and technical requirements.
• Conduct requirements workshops, stakeholder interviews, and focus groups to gather inputs.
• Identify and implement process improvements, suggesting changes to streamline operations and enhance services.
• Oversee project efforts, coordinating teams, managing timelines, and ensuring resources are used efficiently.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Work closely with stakeholders to understand and ensure their needs are being met.
• Prepare detailed reports by collecting, analyzing, and summarizing information and trends.
• Identify potential risks and vulnerabilities, and work proactively to mitigate them.

Solutions Engineer

• Showcase and design persuasive technological solutions to customers, ensuring alignment with their business objectives and technological capabilities.
• Gain or enhance expertise in the core technologies driving banking and brokerage to effectively address and anticipate customer needs.
• Remain actively involved in the post-sales process, continually engaging with customers to refine and optimize the deployment of solutions based on evolving needs.
• Lead detailed architecture discussions, design complex solutions, and guide customers through successful infrastructure operations.
• Act as the technical advocate for customers within Apex, translating complex customer requirements to the engineering and product teams to inform product development.
• Serve as the technical spokesperson for Apex in field interactions, confidently presenting technical concepts to both technical teams and C-suite executives.
• Ensure that Apex’s product roadmaps align effectively with both current and prospective customer requirements, advocating for necessary changes or enhancements.

Account Manager

• enhance our clients' experience by providing fast, reliable solutions to their growth opportunities and complex questions
• collaborate with various departments at Apex on complex client inquiries that cannot be addressed through standard service and support channels
• partner with Relationship Managers to execute on client initiatives
• act as client advocate and represent their needs to internal partners
• own delivery of client initiatives and manage timelines and deliverables
• collaborate with internal teams by providing client-specific information and maintaining up-to-date client records and documentation
• support business partners by managing and producing client-specific documentation

Senior Account Manager

• Serve as the primary strategic partner for Apex's most complex, high-value, or strategically important client relationships across fintechs, broker-dealers, and RIAs
• Lead resolution of highly complex, multi-faceted client issues requiring deep technical expertise in clearing operations, custody workflows, regulatory requirements, and financial markets infrastructure
• Partner with senior leadership and Relationship Managers to develop and execute strategic account plans that drive client growth, retention, and satisfaction
• Act as executive-level escalation point for critical client matters, providing expert guidance and decisive action during high-stakes situations
• Proactively identify systemic issues across the client base and develop scalable solutions that enhance the overall client experience
• Design and implement client communication strategies during complex scenarios ensuring transparency and confidence
• Own end-to-end delivery of complex, multi-stakeholder client initiatives involving technology implementations, product enhancements, or operational transformations
• Serve as subject matter expert for internal teams on clearing and custody operations, regulatory compliance, and fintech business models
• Lead cross-functional collaboration across Product, Operations, Compliance, Technology, and Sales to align on client needs and drive organizational priorities
• Mentor and develop junior and mid-level account management team members, sharing industry knowledge and best practices
• Establish and maintain comprehensive documentation standards, knowledge repositories, and client relationship frameworks to drive team excellence
• Manage enterprise-level vendor assessments, due diligence questionnaires, and compliance reviews for institutional clients with sophisticated requirements
• Analyze client support trends, identify improvement opportunities, and partner with Service Management to implement process enhancements
• Contribute to the development of account management methodologies, tools, and best practices that scale across the organization

Lead Account Manager

Risk

• Real-time monitoring and assessment of client accounts to identify and mitigate risk exposures related to equity options trading and margin requirements
• Monitor option positions approaching expiration to identify potential assignment risks and account deficits
• Proactively contact clients or take preventive action when expiration events could create margin deficiencies or unwanted positions
• Continuously monitor leveraged accounts throughout the trading day to identify margin deficiencies
• Issue margin calls and determine appropriate timeframes for clients to meet requirements
• Evaluate incoming and outgoing account transfer requests (ACAT, journal transfers) for risk implications
• Analyze multi-leg option strategies and complex stock/option combination orders for appropriateness
• Generate daily reports on margin exceptions, rejected transfers, and blocked orders

Options & Margin Risk Analyst

Accountant

• responsible for preparing, reviewing, and maintaining accurate statutory financial data and financial statements in accordance with NAIC Statutory Accounting Principles (SAP) for Property and Casualty (P&C) Insurance Companies
• supports statutory reporting & compliance, financial reporting and accounting close, audit and regulatory support, and timely filings with state insurance departments and the NAIC
• partners closely with internal business partners, systems, technology, and client actuarial/tax/external auditors to ensure compliance, transparency, and financial integrity across the insurance carrier

Statutory Accountant, P&C Insurance

• Develop a comprehensive understanding of Apex Fintech Solutions’ products, services, and capabilities to align client needs with tailored solutions.
• Analyze complex business requirements across varied industries (e.g., technology companies, financial institutions, etc.) and provide recommendations to optimize the integration of Apex solutions.
• Collaborate closely with sales teams to position Apex’s offerings uniquely for various buyer personas.
• Translate client goals and challenges into actionable plans for Apex’s technical and product teams.
• Design scalable solutions that address organizational pain points while factoring in implementation feasibility and long-term impacts.
• Actively engage in client meetings as a strategic partner, leading discussions around Apex’s value proposition and aiding technical/scoping assessments.
• Evaluate market trends and competitors to identify opportunities to enhance Apex’s solution offerings.
• Partner with sales engineering, implementation teams, and customer success resources to create seamless client experiences from onboarding through go-live.
• Support end-to-end solution delivery to ensure smooth implementation across various client verticals.

Solutions Analyst

Communications

• Manage client communications holistically, aligning strategies across Apex teams to deliver information and clear messages to clients.
• Design and oversee a comprehensive client communication calendar to ensure coordinated, scheduled updates to clients
• Develop a strategy to tailor communications for different client contact roles, ensuring relevance and resonance.
• Identify modalities in which communications are delivered.
• Collaborate with the product team to incorporate client notifications seamlessly into the user experience of Apex Ascend technology.
• Maintain distribution lists with firm characteristics and role types so recipients receive relevant communications
• Partner across internal teams (e.g., product, marketing, product marketing, and operations) to coordinate how Apex communicates our most important updates and initiatives effectively.
• Work with product and product marketing to ensure there are appropriate talking points and/or content related to operational topics.
• Draft and edit tailored communications for clients and manage a communications approval process including compliance, key stakeholders, and marketing reviews.
• Engage with technical subject matter experts to translate complex concepts into clear, client-friendly communications.
• Design scalable communication processes that address evolving client and company needs.
• Build processes for internal alignment, including information intake, communication drafting, distribution, and tracking communications sent.
• Develop and refine internal systems and strategies to align communications across Apex teams.
• Lead the AIM (Apex Information Message) process to deliver time-sensitive notifications, often collaborating across teams under tight deadlines.
• Maintain and refine an up-to-date communications contact database, ensuring accurate client information and respect for their preferences.

Manager, Client Communications

Product Manager

• Develop and refine the product management strategy and vision
• Create and maintain a product roadmap that communicates the vision and priorities
• Manage and grow a team of product managers
• Oversee the planning, development, launch, and enhancement of products
• Analyze market trends, customer needs, and competitive offerings
• Work closely with marketing, sales, engineering, and customer success teams
• Develop and manage budgets related to product development
• Define and analyze product performance metrics

Director, Product Management – Accounts

Manager

• Design and implement a comprehensive Delivery Operating Model that scales across all product domains and teams, balancing agile principles with organizational governance needs.
• Establish governance frameworks including Planning Framework (annual, quarterly, sprint), Prioritization Framework, Estimation Framework, and Reporting Framework with detailed processes, roles, and decision rights.
• Implement and manage Product Development Lifecycle tooling (Jira, Confluence, reporting platforms), including workflows, custom fields, automation, and configurations that operationalize the Delivery Operating Model.
• Create detailed rollout and adoption plans for new frameworks and processes, including communication strategies, stakeholder mapping, training curricula, pilot approaches, success metrics, and feedback loops.
• Develop and deliver comprehensive training and coaching programs on frameworks, tools, and processes for teams, Product Managers, Engineering, and leadership to drive sustained adoption.
• Design and implement portfolio-level metrics and dashboards that provide leadership with real-time visibility into delivery health, capacity, risks, and business outcomes.
• Develop detailed process documentation, playbooks, and training materials that enable teams to work consistently and effectively across the organization.
• Assist leadership in prioritizing initiatives using data-driven frameworks and portfolio optimization techniques; enable transparent trade-off conversations using data and metrics.
• Build organizational capability through hands-on coaching, office hours, and enablement materials; promote professional development of Product Operations team members.
• Drive measurable improvements in delivery predictability, process consistency, data quality, and team productivity through continuous improvement practices.
• Translate operational metrics into business insights for executive leadership; design reporting frameworks that balance detail and simplicity.
• Ensure tools and frameworks enable teams rather than create overhead; continuously optimize based on team feedback, metrics, and organizational evolution.
• Act as a change agent to drive adoption of new operating models across the organization through enablement, not mandates.

Senior Manager, Product Execution & Delivery

• Develop an understanding of equity derivatives and market risk.
• Collaborate with engineering, operations, and business teams to gather requirements and implement data-driven strategies.
• Help design and develop dashboards and visualizations to monitor platform performance and reliability.
• Analyze platform data to identify trends, anomalies, and opportunities for optimization.
• Document processes and create reports to communicate insights and recommendations to stakeholders.