Director, Client Delivery

PEAK6

Director managing client onboarding functions for fintech solutions at Apex. Leading a dedicated team, ensure compliance, and drive operational excellence in client experiences.

Posted 7/21/2026full-timeNew York City • New York, Texas • 🇺🇸 United StatesLead💰 $152,240 - $190,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding strategy development, relationship management, and operational excellence within financial services. Proficient in managing teams, ensuring compliance, and leveraging technology to enhance onboarding processes.

Highest-signal resume keywords

Client Onboarding Strategy DevelopmentTeam Leadership and MentoringBrokerage Firm Onboarding RequirementsFINRA SIE and Series 7 CertificationComplex Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingRelationship ManagementOperational ExcellenceProcess ImprovementQuality AssuranceData AccuracyExecutive ReportingPipeline Activity ManagementIntegration ManagementRisk Management

Soft Skills

High-Performance Culture DevelopmentExecutive-Level SupportCommunicationProblem SolvingCollaboration

Tools & Technologies

Financial Technology Platforms

Certifications & Qualifications

FINRA SIESeries 7Series 24

Industry Keywords

Financial ServicesBrokerageCustodian TransitionsRegulatory ComplianceInternal Controls

About the role

Key responsibilities & impact

Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices.
Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.

Requirements

What you’ll need

Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
5+ years of experience as a people manager.
Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.

Benefits

Comp & perks

healthcare benefits (medical, dental and vision, EAP)
competitive PTO
401k match
parental leave
HSA contribution match
paid subscription to the Calm app
generous external learning and tuition reimbursement benefits