Paul Davis Canada

Sales

• Prospect and build new account relationships while growing and maintaining the existing account base in the property mitigation and restoration industry
• Implement direct partner programs with new and existing commercial clients and local insurance carriers
• Maintain and increase revenue and market share
• Support service delivery by working with Quality Assurance and Operations
• Build and secure new accounts, referrals, and relationships through leads, cold calling, and sales presentations
• Expand market share within existing accounts in assigned areas
• Communicate with, train, and motivate network offices to support Business Development
• Negotiate and complete Master Service Agreements with commercial partners and residential insurance clients
• Develop and deliver sales presentations, make sales calls, close deals, and finalize agreements
• Meet established sales quotas and revenue and growth goals
• Develop business relationships and insurance programs with property insurance carriers
• Manage accounts, including dispute resolution, problem avoidance, and service-level agreement compliance
• Facilitate service opportunities with the PDRI Business Development team
• Maintain knowledge of Paul Davis Restoration services and products
• Assist with marketing initiatives and communicate with the Senior Vice President, Business Development
• Analyze and recommend programs and procedures
• Maintain contacts, interactions, and meetings in approved CRM software to track activity and performance
• Maintain confidentiality and follow Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Travel up to 50% for vendor sites, business visits, team meetings, and trainings

Director, Regional Sales – Atlantic Region

Coach

• Provide operational support to the Paul Davis franchise network and FAST Estimating Team to complete accurate, timely, and profitable estimates
• Provide ongoing FAST process training and support to franchisees
• Create and update training materials, FAST Hub content, documentation, and network communications
• Provide onboarding and ongoing coaching to FAST Estimating Team members
• Coordinate communication between the FAST Team, PDRI team members, and franchisees
• Route urgent and important communications related to process gaps and collaboration
• Support scheduling of 1:1 calls, FAST Consultations, and other meetings
• Provide direct estimating support during spike volume for all job types and estimating platforms
• Ensure scoping, documentation, software, and communication practices support accurate and profitable estimating
• Provide statistics and KPI updates on network demand, volume projections, and resource allocation
• Act as a liaison to solve problems and address gaps in subject matter expertise and capacity
• Attend company or team meetings in person or virtually as required
• Support other Claims Force team members during periods of lower FAST Estimating demand
• Meet with offices to train and coach on standard processes, best practices, and problem-solving
• Distribute FAST Estimate requests and rebalance workloads to meet service-level commitments
• Drive continuous improvement and demand for the FAST Estimating Service

Estimating Coach

Auditor

• Ensure consistent quality of estimates reviewed and/or written by the Claims Force team
• Complete accurate and timely estimate and documentation reinspections through technology platforms
• Focus on estimate, documentation, and commentary audits for specific job types
• Document findings and communicate with Claims Force leadership and franchisees
• Coach team members and franchises on opportunities to improve their estimating and documentation performance
• Collaborate with carrier contacts to ensure alignment with contract and guideline expectations

Estimate Auditor

• Coach the franchisees and their teams
• Lead and mentor the franchises
• Inspire and obtain results through coaching of the franchisees
• Increase value, equity, and profitability for the region
• Consult and hold franchisees accountable for their goals
• Build relationships with franchisees
• Conflict resolution with franchisees
• Facilitate conferences and trainings for franchisees
• Contribute to network-wide initiatives

Launch Coach

• Coach the franchisees and their teams
• Lead and mentor the franchises
• Consult and hold franchisees accountable for their goals
• Build relationships with franchisees
• Facilitate conferences and trainings for franchisees
• Visit franchisees within your region to review specific issues and goals

Regional Business Coach

Social Media Manager

• Develop and manage a content calendar across platforms such as Instagram, Facebook, LinkedIn, and TikTok, balancing educational, promotional, and behind the scenes content
• Establish and protect a consistent brand voice, visual style, and posting cadence
• Turn technical restoration topics (water mitigation, fire and smoke damage, mold remediation, insurance claims) into content that builds trust with homeowners, adjusters, and property managers
• Capture and produce photo and video content on active job sites, in the office, and with our crews, including before and after transformations and team spotlights
• Create posts that show our team's personality and culture in a way that still reflects well on the business
• Monitor engagement, respond to comments and messages in a timely and on brand manner
• Track performance metrics and adjust strategy to support brand awareness and lead generation goals
• Work with leadership to align social content with sales, marketing, and recruiting priorities
• Use good judgment around timing and tone given the nature of our work

Social Media Manager – Brand Content Manager

General

• Meet property owners during a time of crisis
• Build immediate trust and credibility
• Explain the restoration process with confidence and clarity
• Help clients understand their options
• Earn their business and secure restoration contracts
• Coordinate with first responders, adjusters, and community partners
• Represent the Paul Davis Restoration brand in the community

Emergency Recovery Coordinator

Estimator

• Produce Xactimate/Symbility estimates quickly and accurately using 360 degree photography
• Handle high volume and work well with a team to meet or exceed SLA's
• Consistently represent the Paul Davis Restoration principles of honesty and integrity
• Practice immediacy when responding to customers and clients

Xactimate Estimator

Account Executive

• Develop and maintain strong relationships with property managers, facility managers, asset managers, consultants, commercial property owners, insurers, and strategic partners.
• Identify and cultivate new business opportunities throughout Ottawa and Eastern Ontario.
• Build and maintain a network of referral sources.
• Develop strategic account plans for key clients and target accounts.
• Generate new opportunities for emergency response, mitigation, reconstruction, and large-loss services.
• Promote Paul Davis capabilities across commercial, institutional, industrial, and residential sectors.
• Identify emerging opportunities within target markets.
• Maintain a healthy and active sales pipeline.
• Conduct client meetings, presentations, facility tours, and site visits.
• Attend networking events, industry conferences, trade shows, association meetings, and community events.
• Participate in evening and occasional weekend industry functions as required.
• Represent Paul Davis professionally in all interactions.
• Track all activities, meetings, opportunities, and touchpoints within the company CRM platform (Luxor).
• Maintain accurate pipeline forecasting and account information.
• Provide regular reporting on sales activities and opportunities.
• Support strategic planning initiatives through market intelligence and relationship insights.
• Work closely with Operations, Project Management, Estimating, and Leadership teams.
• Support customer onboarding and project transitions.
• Ensure clients receive exceptional service throughout the project lifecycle.
• Act as a bridge between customers and operations teams.

Commercial Account Executive

• Serve your community when it needs it the most
• Communicate with clients and adjusters the scope and expectations for rebuild
• Celebrate completion of projects with homeowners
• Learn about scoping and signing construction projects
• Build and document relationships with insurance professionals
• Ensure project completes within profit range and service level agreements are hit
• Participate in local community events
• Establish relationships with business owners, insurance professionals