Estimating Coach

Paul Davis Canada

FAST Estimating Coach training franchisees and coaching estimators for Paul Davis, a property damage mitigation and reconstruction network. Improving estimate quality, workload allocation, onboarding, and service delivery remotely.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in estimation principles and concepts within the property restoration and insurance industry, alongside strong coaching and training capabilities. Proficient in leveraging technology and project management tools to enhance training effectiveness and operational support.

Highest-signal resume keywords

Estimation PrinciplesCoaching and TrainingProject Management SoftwareMicrosoft Office SuiteCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimation PrinciplesCoachingTrainingProject ManagementAttention to DetailTime ManagementCommunication SkillsTechnology UtilizationRMSXactimate

Soft Skills

Organizational SkillsCollaborationProblem-SolvingSelf-DrivenCustomer-Service Mindset

Tools & Technologies

Microsoft Office SuitePowerPointZoomTeamsRMSXactimateXactAnalysisClaims ConnectPowerBISharePoint

Industry Keywords

Property RestorationInsurance IndustryFAST EstimatingFranchise NetworkKPI UpdatesContinuous ImprovementClaims ForceOnboardingDocumentationCustomer Service

About the role

Key responsibilities & impact

Provide operational support to the Paul Davis franchise network and FAST Estimating Team to complete accurate, timely, and profitable estimates
Provide ongoing FAST process training and support to franchisees
Create and update training materials, FAST Hub content, documentation, and network communications
Provide onboarding and ongoing coaching to FAST Estimating Team members
Coordinate communication between the FAST Team, PDRI team members, and franchisees
Route urgent and important communications related to process gaps and collaboration
Support scheduling of 1:1 calls, FAST Consultations, and other meetings
Provide direct estimating support during spike volume for all job types and estimating platforms
Ensure scoping, documentation, software, and communication practices support accurate and profitable estimating
Provide statistics and KPI updates on network demand, volume projections, and resource allocation
Act as a liaison to solve problems and address gaps in subject matter expertise and capacity
Attend company or team meetings in person or virtually as required
Support other Claims Force team members during periods of lower FAST Estimating demand
Meet with offices to train and coach on standard processes, best practices, and problem-solving
Distribute FAST Estimate requests and rebalance workloads to meet service-level commitments
Drive continuous improvement and demand for the FAST Estimating Service

Requirements

What you’ll need

High school diploma or GED
Bachelor's degree or equivalent experience in business administration or related field
2 plus years of direct coaching, training, or onboarding experience
3 plus years' experience with estimation principles and concepts in the property restoration/insurance industry
Ability to leverage technology for learner-focused training and coaching
Strong organizational and time management skills
Ability to prioritize, communicate, and manage multiple assignments simultaneously
Excellent verbal and written communication skills with a customer-service mindset
Ability to collaborate with franchisees and internal teams
Proficiency with project management software, CRM systems, Microsoft Office Suite, especially PowerPoint, Zoom, and Teams
Ability to learn and operate RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, OneDrive, Adobe, and other operating systems
Ability to work under pressure
Exceptional attention to detail
Ability to conceptualize and work independently
Self-driven
Ability to operate office equipment and computers
Ability to maintain confidentiality
Ability to follow Paul Davis Values, Vision, Mission, and 10 Serving Basics
Customer service experience preferred
5 plus years' restoration industry experience preferred
Must have stable internet access when working out of the office
Must use provided VPN technology for secure remote access
Ability to safely operate a passenger vehicle
Up to 25% travel may be required

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) matching
Training & development
Opportunity for advancement
Employee discounts
Opportunity for Overtime
Paid Time Off
Great Company Culture