PartsSource Inc.

Program Manager

• Overseeing the service request process, both preventative and corrective, for the assigned account.
• Communicating with stakeholders on hourly/daily basis to keep them informed of service activities.
• Overseeing critical priorities for the service team, ensuring alignment with service program goals.
• Gathering customer input on needs and supporting service program goals and objectives.
• Coordinating and managing resources as needed to achieve program objectives.
• Identifying, assessing, and mitigating risks to service program success.
• Managing changes to the program scope, schedule, or budget.
• Supporting the Service Operations Manager by monitoring program metrics and facilitating corrective actions.
• Ensuring that program deliverables meet quality standards.
• Developing and managing the program budget and tracking expenditures.

Service Program Manager

• Collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request.
• Overseeing the service request process, both preventative and corrective, for the assigned account.
• Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met.
• Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals.
• Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision.
• Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program.
• Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer.
• Managing changes to the program scope, schedule, or budget.
• Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations.
• Ensuring that the program deliverables meet the required quality standards.
• Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.

Account Executive

• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base
• Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization
• Build and maintain a strong professional network within the healthcare and biomedical service community to generate referrals and partnership opportunities
• Conduct needs assessments with prospective clients to understand their equipment maintenance challenges and position Revanix solutions as the ideal fit
• Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals
• Serve as the primary point of contact for assigned accounts, coordinating with Revanix's service and technical teams to deliver exceptional support
• Monitor account health, identify growth opportunities through cross-selling and upselling, and develop account plans that drive revenue expansion
• Proactively follow up with clients to gather feedback, resolve concerns, and ensure alignment with service delivery expectations
• Execute market expansion strategy within the Phoenix territory (2-hour radius)
• Analyze territorial performance data and market trends to identify growth opportunities and gaps in current market coverage
• Collaborate with sales leadership to develop territory-specific strategies that drive both new customer acquisition and account retention
• Create and deliver compelling presentations that highlight Revanix's repair expertise, ISO certification, and quality standards to hospital administrators and clinical engineering teams
• Prepare accurate sales forecasts and maintain detailed records in our CRM system to support pipeline visibility and performance tracking
• Communicate professionally and persuasively with decision-makers at all levels—from clinical engineers to C-suite executives—adapting your message to each audience

Territory Manager, Medical Sales Representative

• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base
• Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization
• Build and maintain a strong professional network within the healthcare and biomedical service community to generate referrals and partnership opportunities
• Conduct needs assessments with prospective clients to understand their equipment maintenance challenges and position Revanix solutions as the ideal fit
• Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals
• Serve as the primary point of contact for assigned accounts, coordinating with Revanix's service and technical teams to deliver exceptional support
• Monitor account health, identify growth opportunities through cross-selling and upselling, and develop account plans that drive revenue expansion
• Proactively follow up with clients to gather feedback, resolve concerns, and ensure alignment with service delivery expectations
• Execute market expansion strategy within the Fort Lauderdale territory (2-hour radius)
• Analyze territorial performance data and market trends to identify growth opportunities and gaps in current market coverage
• Collaborate with sales leadership to develop territory-specific strategies that drive both new customer acquisition and account retention
• Create and deliver compelling presentations that highlight Revanix's repair expertise, ISO certification, and quality standards to hospital administrators and clinical engineering teams
• Prepare accurate sales forecasts and maintain detailed records in our CRM system to support pipeline visibility and performance tracking
• Communicate professionally and persuasively with decision-makers at all levels—from clinical engineers to C-suite executives—adapting your message to each audience

• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base
• Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization
• Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals
• Execute market expansion strategy within the Charlotte territory (2-hour radius)

Business Development Rep

• Proactively identify and qualify prospective federal healthcare customers—VA medical centers, DoD health services, Indian Health Service facilities, federal research labs, and federal health agencies—using federal GSA schedules, government acquisition databases (SAM.gov, FedBizOpps), targeted outreach, and federal industry events.
• Build and maintain a robust pipeline of federal accounts; track opportunities through federal procurement cycles, maintain accurate forecasts, and map complex multi-stakeholder federal decision-making structures in CRM.
• Develop and execute strategic federal territory plans aligned to agency missions, budget cycles, and congressional priorities; prioritize high-value federal contracts and drive sustainable new business growth.
• Own the federal prospecting process end-to-end: research federal agencies, pursue federal contract vehicles, conduct multi-stakeholder outreach to contracting officers and end users, qualify opportunities, and maintain relentless follow-up through lengthy federal procurement cycles.
• Navigate complex federal procurement processes, Federal Acquisition Regulation (FAR) requirements, contracting vehicles (GSA Schedules, BPA, IDIQ), and federal agency stakeholder structures (contracting officers, technical evaluators, end users, agency leadership).

Business Development Executive, Government Sales – Federal

• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base
• Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization
• Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals
• Execute market expansion strategy within the NYC territory (2-hour radius)

• PartsSource is seeking a Business Development Executive to own new customer acquisition and revenue growth across state-level government healthcare systems and public health agencies.
• Identify, prospect, and close high-value contracts with state departments of health, public university health systems, state laboratory networks, and government-funded healthcare providers.
• Own the full sales cycle: prospecting, needs discovery, proposal development, stakeholder navigation, and closing.
• Report directly to leadership, manage your dedicated territory, and build a reputation as a strategic deal-closer who understands government procurement, compliance requirements, and healthcare operations.
• Proactively identify and qualify prospective clients across state government healthcare—state health departments, university-affiliated hospitals, public health laboratories, and regional healthcare systems.
• Build and manage a robust pipeline of government accounts; maintain accurate forecasts, opportunity tracking, and stakeholder mapping in CRM.
• Develop and execute strategic territory plans that prioritize high-value accounts and drive sustainable new business growth aligned to state infrastructure and population health initiatives.
• Navigate complex government buying cycles, procurement processes, and stakeholder structures to uncover operational challenges and compliance needs.
• Conduct discovery conversations with hospital administrators, chief procurement officers, biomedical operations leaders, laboratory directors, and state health officials to understand their mission-critical equipment challenges.
• Position PartsSource solutions as strategic, value-driven offerings tailored to government priorities.
• Lead pricing discussions, proposal development, and contract negotiations with confidence and commercial acumen aligned to government procurement standards.
• Partner with service operations, account management, and support teams to ensure seamless government customer onboarding and implementation success.

Business Development Executive, Government Sales

Technician

• Perform scheduled preventive maintenance on assigned medical imaging and biomedical equipment in accordance with OEM-recommended procedures and PartsSource quality management system requirements.
• Complete all required PM steps, calibrations, and safety checks without skipping or deferring items without Field Manager approval.
• Document measured values (kV, mA, HU, compression force, etc.), consumables replaced, and findings on PM work orders with actual values — not pass/fail only.
• Communicate PM findings to the facility department contact and Field Manager before departing the site.
• Respond to equipment failure reports, perform systematic diagnosis, and execute repairs to restore equipment to safe, operational status as efficiently as possible.
• Escalate to Field Manager immediately when a repair exceeds technical capability, requires scope expansion, involves a patient safety concern, or cannot be resolved within the response time standard.
• Perform functional verification testing after every repair before declaring equipment returned to service.
• Complete all required work order fields in the CMMS within 24 hours of job close, including: diagnosed fault, work performed, parts used (OEM part number, serial number, cost), verification results, and customer sign-off.
• Ensure all documentation meets PartsSource / Duly QMS standards, TJC, ACR, and applicable accreditation requirements for medical equipment service records.
• Maintain equipment asset records, service history, and calibration documentation in the CMMS in accordance with hospital and regulatory requirements.

Biomedical Equipment Technician

Outside Sales

• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base
• Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization
• Build and maintain a strong professional network within the healthcare and biomedical service community to generate referrals and partnership opportunities
• Conduct needs assessments with prospective clients to understand their equipment maintenance challenges and position Revanix solutions as the ideal fit
• Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals
• Serve as the primary point of contact for assigned accounts, coordinating with Revanix's service and technical teams to deliver exceptional support
• Monitor account health, identify growth opportunities through cross-selling and upselling, and develop account plans that drive revenue expansion
• Proactively follow up with clients to gather feedback, resolve concerns, and ensure alignment with service delivery expectations
• Execute market expansion strategy within the Atlanta territory (2-hour radius) and travel monthly to adjacent markets to build relationships and pipeline
• Analyze territorial performance data and market trends to identify growth opportunities and gaps in current market coverage
• Collaborate with sales leadership to develop territory-specific strategies that drive both new customer acquisition and account retention
• Create and deliver compelling presentations that highlight Revanix's repair expertise, ISO certification, and quality standards to hospital administrators and clinical engineering teams
• Prepare accurate sales forecasts and maintain detailed records in our CRM system to support pipeline visibility and performance tracking
• Communicate professionally and persuasively with decision-makers at all levels—from clinical engineers to C-suite executives—adapting your message to each audience.

Territory Manager, Medical Sales

• Overseeing the service request process, both preventative and corrective, for the assigned account.
• Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met.
• Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals.
• Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision.
• Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program.
• Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer.
• Managing changes to the program scope, schedule, or budget.
• Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations.
• Ensuring that the program deliverables meet the required quality standards.
• Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.

Procurement

• Searches for medical parts using a set list of requirements
• Conducts low-level supplier negotiations
• Online data research using Google and other associated websites to understand and eventually communicate gathered information to the customer care team
• Low-level issue resolution, data entry, and multi-tasking
• Translates Customer Care Rep's needs to suppliers
• Relaying information to the Catalog team to improve catalog content
• Gather supplier information, updates, and other changes
• Ability to interact frequently with a variety of PS personnel and outside suppliers
• Excellent interpersonal, communication skills (oral/written), planning and organizing skills
• Ability to use independent judgment and time management skills
• Ability to think critically and utilize strong problem-solving skills to provide prompt issue resolution
• Meet and maintain departmental KPI’s
• Follow departmental processes and requirements
• Other duties may be assigned to meet business needs

Sourcing Coordinator – Biomed

Customer Support

• Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
• Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
• Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
• Escalate more complex issues to the appropriate department or staff for further assistance.
• Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
• Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
• Maintain a professional demeanor, striving to establish a positive rapport with every customer.
• Offer instructions to customers and troubleshooting assistance for websites and other systems.
• Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
• Document customer interactions thoroughly, recording important details and resolutions.
• Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
• Collaborate effectively with colleagues and contribute to a positive team environment.
• Demonstrate a willingness to help and support your team members as needed.

Customer Care Coordinator

Account Manager

• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base
• Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization
• Build and maintain a strong professional network within the healthcare and biomedical service community to generate referrals and partnership opportunities
• Conduct needs assessments with prospective clients to understand their equipment maintenance challenges and position Revanix solutions as the ideal fit
• Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals
• Serve as the primary point of contact for assigned accounts, coordinating with Revanix's service and technical teams to deliver exceptional support
• Monitor account health, identify growth opportunities through cross-selling and upselling, and develop account plans that drive revenue expansion
• Proactively follow up with clients to gather feedback, resolve concerns, and ensure alignment with service delivery expectations
• Execute market expansion strategy within the Atlanta territory (2-hour radius) and travel monthly to adjacent markets to build relationships and pipeline
• Analyze territorial performance data and market trends to identify growth opportunities and gaps in current market coverage
• Collaborate with sales leadership to develop territory-specific strategies that drive both new customer acquisition and account retention
• Create and deliver compelling presentations that highlight Revanix's repair expertise, ISO certification, and quality standards to hospital administrators and clinical engineering teams
• Prepare accurate sales forecasts and maintain detailed records in our CRM system to support pipeline visibility and performance tracking
• Communicate professionally and persuasively with decision-makers at all levels—from clinical engineers to C-suite executives—adapting your message to each audience

Territory Manager, Surgical & Biomedical Sales

• Prospect and qualify new acute care hospital customers within a multi-state Western territory, developing medical equipment service partnerships with target hospitals.
• Support territory growth through coordinated outreach, account targeting, and partner alignment.
• Build and maintain a strong pipeline aligned to monthly and annual targets.
• Execute outbound activity including calls, emails, and virtual/in-person meetings.
• Conduct consultative discovery with hospital decision-makers to uncover needs and identify equipment maintenance value opportunities.
• Present tailored solutions to clinical, financial, and executive stakeholders.
• Communicate Remi’s value proposition to improve uptime and reduce costs.
• Collaborate cross-functionally to deliver solutions aligned to territory and customer priorities.
• Develop and execute territory plans to prioritize accounts and drive regional growth.
• Analyze market trends, customer segments, and competitor activity to refine approach.
• Build relationships with key stakeholders across assigned states to expand footprint.
• Identify and advance new opportunities within target accounts and regions.
• Maintain accurate pipeline, activity tracking, and forecasting in Salesforce.
• Use data to prioritize efforts and improve conversion rates.
• Progress opportunities through the funnel with consistent follow-up.
• Travel up to 25% for customer meetings, site visits, and regional engagement.

Service Program Manager

Service Program Manager

Territory Manager, Medical Sales Representative

Territory Manager, Medical Sales Representative

Territory Manager, Medical Sales Representative

Business Development Executive, Government Sales – Federal

Territory Manager, Medical Sales Representative

Business Development Executive, Government Sales

Biomedical Equipment Technician

Territory Manager, Medical Sales

Service Program Manager

Sourcing Coordinator – Biomed

Customer Care Coordinator

Territory Manager, Surgical & Biomedical Sales

Business Development Executive – Healthcare