Service Program Manager

PartsSource Inc.

Service Program Manager leading healthcare service operations at PartsSource. Collaborating with teams to enhance service delivery and ensure customer satisfaction.

Posted 7/24/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing service operations within complex healthcare systems, ensuring compliance with regulatory standards such as ISO 9001 or 13485. Proficient in budget management and resource coordination to achieve program objectives while maintaining quality standards.

Highest-signal resume keywords

Service Operations ManagementRegulatory Compliance KnowledgeBudget ManagementStakeholder CommunicationRisk Assessment and Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request Process OversightProgram Metrics MonitoringQuality Standards AssuranceOperational Strategy DevelopmentCustomer Relationship Management

Soft Skills

Effective CommunicationResource CoordinationProblem-Solving

Tools & Technologies

Microsoft Office SuitePowerPointWordExcelOneNoteOutlook

Industry Keywords

Healthcare SystemsISO 9001ISO 13485Preventative ServiceCorrective Service

About the role

Key responsibilities & impact

Overseeing the service request process, both preventative and corrective, for the assigned account.
Communicating with stakeholders on hourly/daily basis to keep them informed of service activities.
Overseeing critical priorities for the service team, ensuring alignment with service program goals.
Gathering customer input on needs and supporting service program goals and objectives.
Coordinating and managing resources as needed to achieve program objectives.
Identifying, assessing, and mitigating risks to service program success.
Managing changes to the program scope, schedule, or budget.
Supporting the Service Operations Manager by monitoring program metrics and facilitating corrective actions.
Ensuring that program deliverables meet quality standards.
Developing and managing the program budget and tracking expenditures.

Requirements

What you’ll need

Bachelor’s Degree or equivalent healthcare related experience
Experience with service operations in complex healthcare systems required
Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook.

Benefits

Comp & perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.