PartsSource Inc.

Product Specialist

• Prospect, qualify, and secure new acute care customers within an assigned Mid-Atlantic territory.
• Drive significant outbound activity, including cold calling, discovery meetings, and sales presentations.
• Meet or exceed performance targets, including contract submissions, presentations, and pipeline growth.
• Negotiate and close new contracts that support long-term revenue and market expansion.
• Develop deep knowledge of Remi’s equipment service solutions and their operational and financial impact.
• Conduct needs assessments to align solutions with hospital goals for cost reduction and uptime.
• Present Remi’s value proposition to imaging leaders, supply chain, finance, and executive stakeholders.
• Partner with Product, Marketing, and Operations to deliver tailored customer solutions.
• Analyze market trends and competitive activity to inform territory strategy.
• Maintain accurate pipeline management, activity tracking, and forecasting in Salesforce.
• Build structured territory and account plans to drive consistent growth.
• Use data to prioritize opportunities and improve sales effectiveness.

Service Product Specialist

Account Executive

• Develop and execute multi-year Account Plans for enterprise health systems and large IDNs
• Own renewal, retention, and expansion targets across a high-value portfolio of strategic accounts
• Drive cross-sell and upsell growth across SaaS, managed services, and solutions portfolios
• Align PartsSource capabilities to enterprise-wide financial, operational, and clinical objectives
• Build trusted advisory relationships with CFOs, COOs, VPs of Supply Chain, and clinical engineering leaders
• Lead executive business reviews that demonstrate ROI, value realization, and strategic alignment
• Influence multi-stakeholder purchasing decisions through data-driven storytelling and executive presence
• Navigate board-level decision-making structures within complex health systems
• Run sophisticated discovery and needs assessment across multiple business units within a health system
• Navigate complex IDN procurement, GPO contract structures, and legal/compliance requirements
• Execute and close multimillion-dollar agreements with advanced negotiation and deal structuring
• Maintain disciplined pipeline generation, forecasting, and Salesforce accuracy
• Partner with Customer Experience, Product, Finance, and Operations to deliver on enterprise commitments
• Establish structured feedback loops from strategic customers to inform product roadmap and service design
• Track performance metrics tied to renewal, expansion, and ROI across your portfolio
• Contribute competitive and market intelligence to inform go-to-market strategy

• Own and manage a portfolio of enterprise healthcare accounts using multi-year strategic account plans.
• Expand SaaS, services, and solution adoption across business units to advance customer objectives and PartsSource growth.
• Advise C-suite and senior leaders on operational, financial, and strategic opportunities that deliver measurable ROI.
• Translate customer priorities into account roadmaps that maximize retention, expansion, and outcomes.
• Build trusted, executive-level partnerships across complex healthcare organizations.
• Lead executive business reviews, delivering insights that reinforce value realization and future growth opportunities.
• Influence decision-making through clear, data-informed communication and a strong understanding of healthcare operations.
• Serve as the senior strategic point of contact and advocate across each enterprise account.
• Partner with Customer Experience, Product, Finance, and Operations teams to ensure seamless delivery and customer satisfaction.
• Collaborate with internal experts to design tailored solutions that improve performance and accelerate customer adoption.
• Establish feedback loops that surface customer needs, inform product innovation, and improve solution quality.
• Track KPIs for account health, renewal, expansion, and value realization to support disciplined pipeline and forecasting practices.
• Use data and analytics to refine account strategies and identify growth or efficiency opportunities.
• Stay ahead of industry, regulatory, and technology trends to advise customers and strengthen competitive positioning.

Healthcare Account Executive

Operations

• Receive and log service requests via phone, email, and internal systems
• Create service calls and work orders accurately
• Schedule Field Service Engineers (FSEs) according to availability and priority
• Enter service notes, failure descriptions, and resolution details as provided
• Attach POs, quotes, and supporting documents
• Maintain clean, organized service records
• Place parts orders using provided part numbers
• Track shipments and update ETAs
• Ensure exchange/return documentation is sent respectively
• Provide basic status updates and scheduling confirmations
• Communicate ETAs and appointment windows
• Route escalations to senior team members
• Communicate with FSEs regarding schedules and job status
• Support Service Operations Specialists with administrative tasks
• Accurate work order creation
• Timely scheduling
• Minimal data entry errors
• Positive internal responsiveness
• On-time follow-through

Service Operations Coordinator

Business Development Rep

Business Development Executive, Acute Care

Account Manager

• Build and maintain strong relationships with hospital and clinical stakeholders
• Conduct on-site meetings to present PartsSource services and value proposition
• Follow up proactively to ensure satisfaction and identify expansion opportunities
• Support customer retention through consistent, value-driven engagement
• Generate new leads through outreach, referrals, and territory activity
• Maintain an accurate sales pipeline and activity tracking in CRM
• Work toward monthly and quarterly sales objectives
• Collaborate with marketing and service teams to support growth initiatives
• Act as a trusted point of contact for customer questions and service coordination
• Partner with technical and operations teams to support service delivery
• Share customer feedback to improve offerings and processes
• Represent the PartsSource brand with professionalism and integrity

Service Product Specialist

Account Executive

Healthcare Account Executive

Service Operations Coordinator

Business Development Executive, Acute Care

Territory Manager