PandaDoc

Sales Operations Manager

• Analyze, create, and implement new business processes for operational excellence in the Account Management & Customer Experience organizations
• Expand & iterate upon our scalable, repeatable processes and contribute to business strategy
• Lead & contribute to cross-functional strategic projects that directly impact Net Dollar Retention
• Be the functional owner of our CX & AM tech stack (including Support CRM, Chatbot, CSP, Salesforce, WFM tooling, etc.), influencing roadmap decisions and driving ongoing improvement in end-user workflows
• Set & report on measurable expansion, retention, CSAT, & product adoption goals in partnership with Customer Experience & Revenue leadership, and develop methodologies to test, iterate, and operationalize solutions to meet these goals
• Utilize levers across people, processes, and our technology stack to drive measurable impact in alignment with growth initiatives
• Drive cross-functional alignment between Customer Experience, Account Management, Sales, Marketing, Product, and Finance
• Build a collaborative, trusting environment where open communication helps to uncover issues for faster agreement and resolution.

Senior Post-Sales Operations Manager

Data Scientist

• Serve as a senior analytical leader, embedding yourself deeply in product and business data to uncover insights and drive actionable recommendations.
• Champion and drive the organizational shift toward a data-driven culture.
• Own the advancement of experimentation capabilities, train analysts and data scientists on causal methodologies.
• Provide leadership with a clear, reliable understanding of true impact and causality.
• Define, champion, and execute a strategic roadmap for measuring impact across PandaDoc.
• Design, implement, and analyze complex A/B tests and advanced experimentation methods.
• Apply causal inference techniques to scenarios where randomized controlled trials are infeasible.
• Conduct complex, proactive, and exploratory analysis to discover user behavior and key metric changes.
• Define, instrument, and govern a unified Key Performance Indicator framework.

Staff Product Data Scientist

• Lead the Experimentation Roadmap: Define, champion, and execute a strategic roadmap for measuring impact
• Advanced Experiment Design: Design, implement, and rigorously analyze complex A/B tests
• Causal Inference Beyond A/B: Apply advanced causal inference techniques to scenarios where RCTs are infeasible
• Deep Dive Analysis: Conduct complex, proactive, and exploratory analysis to discover latent user behavior
• Develop Measurement Frameworks: Define, instrument, and govern a unified Key Performance Indicator (KPI) framework
• Scaling Data Science: Partner with Data Engineering to design and build scalable experimentation tooling
• Strategic Influence: Translate complex statistical findings into clear business narratives
• Mentorship and Training: Serve as a technical subject matter expert, training and mentoring junior data scientists

Staff GTM Data Scientist

Product Analyst

• Execute complex analytical deep dives on key product areas (e.g., adoption, activation, engagement, retention, or monetization) to uncover root causes, identify opportunities, and translate findings into clear, actionable recommendations for product teams.
• Partner with product teams to design experiments (e.g., A/B tests), define success metrics, and ensure proper implementation. Communicate the true impact and causality of product changes to stakeholders.
• Proactively monitor product KPIs and health metrics. Develop dashboards, reports, and clear visualizations using BI tools (e.g., Tableau, Looker, Hex) that enable product teams to monitor their health metrics independently.
• Translate analytical findings into compelling business narratives for cross-functional partners. Advocate for the value of experimentation within your product area.
• Support the definition, monitoring, and governance of the Key Performance Indicator (KPI) framework within your scope, mapping low-level product health metrics to high-level business outcomes.
• Apply rigorous analytical methodologies to ensure the reliability and validity of product measurements, including selecting appropriate statistical tests for analysis.
• Provide guidance to peers and stakeholders on best practices for data exploration, visualization, and reporting.
• Work closely with Data Engineering and Product Engineering to ensure data quality, reliable instrumentation, and the availability of data needed for analysis.

Senior Product Analyst

Product Designer

• PandaDoc is seeking a Senior Software Engineer to join our Core UX Platform team, part of the Core UX area within our Application Platform track.
• Your work will directly shape the frontend infrastructure and application framework that 35+ product teams build on top of, impacting millions of users across the PandaDoc ecosystem.
• As a Senior Engineer on the Platform team, you'll build and maintain the frameworks and libraries that other engineering teams depend on to ship products.
• This is infrastructure work — you'll drive large-scale migrations, publish versioned packages, and own the developer experience of your consumers across the organization.

Senior Software Engineer, Core UX Platform

Full-stack Engineer

• Build and maintain a scalable design system, ensuring consistent, accessible, and high-performance user experiences across 35+ product teams
• Architect robust UI components with flexible APIs and composition patterns that serve diverse use cases
• Extend impact beyond components—contribute to build tooling, automation scripts, and CI workflows that support design system delivery and adoption
• Ensure production-grade quality through comprehensive testing, performance optimization, and thorough documentation
• Collaborate with designers to translate design intent into production-ready components, ensuring visual and functional excellence
• Build intelligent tooling and automation that streamlines repetitive tasks—from component scaffolding to design token synchronization
• Establish feedback loops with designers and product teams to continuously improve component quality and usability
• Drive adoption of Thesis across the organization by supporting engineering teams, improving documentation, and establishing clear usage guidelines
• Champion accessibility standards and best practices, ensuring all components meet WCAG guidelines
• Mentor engineers on component architecture, composition patterns, and design system principles
• Stay ahead of industry trends in design systems, frontend development, and AI-assisted workflows
• Leverage GenAI to boost adoption and developer experience—build intelligent agents, migration tools, and automation that help engineers work more efficiently
• Apply prompt engineering and context-aware AI to accelerate development cycles, from component generation to automated migrations.

Senior Software Engineer – Design Systems

• Build and maintain a scalable design system, ensuring consistent, accessible, and high-performance user experiences across 35+ product teams
• Architect robust UI components with flexible APIs and composition patterns that serve diverse use cases
• Contribute to build tooling, automation scripts, and CI workflows that support design system delivery and adoption
• Ensure production-grade quality through comprehensive testing, performance optimization, and thorough documentation
• Collaborate with designers to translate design intent into production-ready components, ensuring visual and functional excellence
• Build intelligent tooling and automation that streamlines repetitive tasks
• Drive adoption of Thesis across the organization by supporting engineering teams, improving documentation, and establishing clear usage guidelines
• Mentor engineers on component architecture, composition patterns, and design system principles

Senior Software Engineer, Design Systems

• Your work will directly shape the frontend infrastructure and application framework that 35+ product teams build on top of, impacting millions of users across the PandaDoc ecosystem.
• As a Senior Engineer on the Platform team, you'll build and maintain the frameworks and libraries that other engineering teams depend on to ship products.
• Drive large-scale migrations, publish versioned packages, and own the developer experience of your consumers across the organization.
• Build and evolve the application framework, platform tooling, and architectural foundations that product teams depend on.
• Decompose legacy monolithic codebases into modular, scalable microfrontend architecture using Module Federation.
• Provide versioned platform libraries consumed by 70+ product repositories across the organization.
• Drive developer experience, performance, stability, testing, and maintainability improvements.
• Lead modernization initiatives across the frontend ecosystem — React upgrades, build tooling migration, shared infrastructure.

• Build and maintain Application Platform frameworks that standardize how product teams build, integrate, and ship frontend features.
• Drive large-scale migrations and codemods across the codebase.
• Design and publish versioned platform libraries and developer tools with real downstream impact.
• Ensure production-grade quality through comprehensive testing, performance instrumentation, and disciplined versioning and breaking-change management.
• Collaborate with Product, Platform, and Infrastructure teams to ensure a consistent, reliable, and high-performing application architecture.
• Partner closely with Design Systems, Backend Platform, and DevOps to align on shared foundations and platform evolution.
• Coordinate rollout strategies for platform changes that affect multiple consuming teams.

• Build and maintain Application Platform frameworks that standardize how product teams build, integrate, and ship frontend features.
• Drive large-scale migrations and codemods across the codebase — React upgrades, build system modernization, API changes — often spanning multiple repositories.
• Design and publish versioned platform libraries and developer tools with real downstream impact — changes you make propagate across the product ecosystem.
• Ensure production-grade quality through comprehensive testing, performance instrumentation, and disciplined versioning and breaking-change management.
• Collaborate with Product, Platform, and Infrastructure teams to ensure a consistent, reliable, and high-performing application architecture.
• Partner closely with Design Systems, Backend Platform, and DevOps to align on shared foundations and platform evolution.
• Coordinate rollout strategies for platform changes that affect multiple consuming teams — migrations require communication, tooling, and patience.
• Drive adoption of platform standards and patterns across the organization by supporting engineering teams, improving documentation, and establishing clear migration guides.
• Champion engineering best practices around build tooling, testing strategies, and frontend architecture.
• Support product teams in adopting new platform capabilities — module federation, transport APIs, shared runtime modules.
• Stay ahead of industry trends in frontend infrastructure, build systems, and developer tooling.
• Leverage GenAI to accelerate platform work — build intelligent agents, migration tools, codemods, and automation that help engineers work more efficiently.
• Continuously push the stack forward — modernize React to the latest version, evolve build tooling, and improve developer experience across the ecosystem.

Account Manager

• Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
• Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
• Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
• Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
• Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
• Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
• Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
• Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our SMB customers.
• Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
• Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Product Manager

• Lead a cross-functional product group that spans Mobile, Recipient Experience, Collaboration, Design Framework Adoption, Critical Flows & UX.
• Ensure UI kit, design system, and visual language are adopted consistently across teams.
• Polish top user journeys (create, send, sign, pay) and improve information architecture across the platform.

Director of Product, Core Platform – Mobile

DevOps Engineer

• Own and influence the incident management process end-to-end
• Maintain and evolve on-prem observability stack
• Keep production applications running smoothly by participating in the on-call rotation
• Develop automations and tools to support platform reliability
• Contribute to production services with performance and resiliency in mind
• Collaborate with product engineers to foster SRE principles within the R&D organization
• Be a mentor for the SRE team or product engineers

Senior Site Reliability Engineer

• Own the user, usage, and revenue expansion strategy across freemium, trials, and paid tiers.
• Build pathways that drive workflow activation, integration adoption, team collaboration, and organic document-scale growth.
• Make PandaDoc indispensable in customers’ daily operations, fueling seat expansion and multi-team engagement.
• Use AI for rapid prototyping, personalization, automation, and reimagining core user flows.
• Lead a high-velocity experimentation roadmap: across funnels, usage loops, onboarding, collaboration surfaces, and bold new bets.
• Ideate, instrument, launch, and analyze A/B and multivariate tests end-to-end.
• Combine qualitative research and behavioral analytics to uncover friction points and high-leverage opportunities.
• Develop deep insight into user workflows, team dynamics, and multi-user collaboration patterns.
• Partner closely with engineering, design, data, and GTM to deliver high-quality, high-impact outcomes.
• Bring clarity, urgency, and a culture of experimentation to your squad.
• Define and own the KPIs for usage-led expansion: activation, workflow adoption, collaboration, integrations, expansion revenue, and long-term retention.
• Build the dashboards, instrumentation, and insight loops that drive accountability and decisions.

Senior Post-Sales Operations Manager

Staff Product Data Scientist

Staff GTM Data Scientist

Senior Product Analyst

Senior Software Engineer, Core UX Platform

Senior Software Engineer – Design Systems

Senior Software Engineer, Design Systems

Senior Software Engineer, Core UX Platform

Senior Software Engineer – Design Systems

Senior Software Engineer, Core UX Platform

Senior Software Engineer, Core UX Platform

Account Manager

Director of Product, Core Platform – Mobile

Senior Site Reliability Engineer

Senior Product Manager, Growth