PandaDoc

Account Manager

• Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
• Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
• Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
• Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
• Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
• Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
• Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
• Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers.
• Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
• Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Account Manager, Commercial

Customer Support

• Deliver happy experiences to every client you interact with
• Become an expert in PandaDoc and be able to resolve issues our customers have
• Quickly respond to customer inquiries
• Use incident management technologies to register, validate, track, and solve application incidents
• Work closely with our teams globally to deliver world class customer service

Customer Support Associate

• Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
• Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
• Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
• Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
• Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
• Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
• Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
• Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our SMB customers.
• Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
• Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Account Manager – Small Business

Brand Designer

• Lead brand campaigns: Own the visual direction for our brand campaigns — integrated campaigns, out-of-home, events, experiential activations, and beyond — from brief through final delivery.
• Collaborates across disciples: Partner with copywriters, video and motion creatives, and marketing stakeholders to bring integrated ideas to life.
• Contribute to visual identity: Partner with Brand Studio leadership on the evolution of PandaDoc's visual identity — typography, color, composition, photography direction, and design system guardrails.
• Maintain quality and consistency: Review brand creative across the team and ensure everything going out the door reflects the standard we're building toward.
• Build AI-powered design processes: Identify and implement AI tools that increase design output and creative velocity.

Brand Design Lead

• Partner closely with the paid media team: Work hand-in-hand with paid media to understand what's performing, adapt quickly, and apply those learnings to make the next round of assets sharper.
• Own day-to-day production output: Execute a high volume of brand and marketing assets across formats — paid ads, social graphics, email headers, event signage, presentation decks, sales collateral, and more.
• Context-switch without dropping the ball: You'll regularly move between multiple projects and priorities.
• Stay current on tools, AI, and production best practices: You're always looking for smarter ways to work.
• Support campaign and event creative: Jump in on integrated campaigns and event activations to support the broader Brand Studio team.
• Bring ideas when the brief calls for it: This isn't a heads-down production seat.
• Maintain brand consistency: Apply brand guidelines accurately and consistently across every asset you touch.
• Collaborate across the team: Work closely with brand designers, copywriters, and marketing stakeholders to get assets across the finish line.

Brand Designer – Production

Data Scientist

• Design, build, and maintain predictive machine learning models
• Partner with GTM teams to design and analyze controlled experiments
• Execute proactive, complex analytical deep dives to discover latent user behavior
• Support the interpretation of Marketing Mix Modeling results
• Define, instrument, and govern a unified Key Performance Indicator (KPI) framework
• Translate complex statistical findings and model outputs into compelling business narratives
• Work closely with Data Engineering to ensure data quality
• Provide technical guidance to peers and stakeholders

Senior Data Scientist – GTM Data

• Make a significant impact on our growth
• Proactive Prospecting: Strategically research and prospect high-value targets within the existing customer base or through warm leads that fit our SMB and Commercial expansion profile.
• Develop and manage a robust top-of-funnel pipeline, scheduling discovery calls and running initial product demonstrations to qualify and generate new expansion opportunities.
• Drive opportunities from initial contact through negotiation and close, ensuring a seamless, high-velocity sales cycle.
• Upon availability, you will transition from pure hunting to full-cycle ownership of an assigned book of business.
• Drive significant revenue growth within your portfolio by consistently exceeding monthly growth targets through strategic account management and proactive identification of expansion opportunities.
• Partner closely with Customer Success to minimize customer churn and maximize retention by delivering value, building relationships, and acting as a trusted advisor to your clients.
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.

Account Manager, Growth, SMB & Commercial

• Partner program ownership: own the overall partner program strategy across Solutions Partners (Registered, Silver, Gold, Platinum tiers), Core ISVs (Salesforce, HubSpot, Pipedrive), and Scaled partners — driving partner-sourced pipeline, service-attached revenue, and partner-influenced ARR
• Team leadership: recruit, enable, and develop a high-performing team including Partner Managers, Technical Enablement, Partner Marketing, and Partner Operations
• Revenue and pipeline accountability: build and execute joint GTM plans with strategic partners to drive qualified pipeline, co-selling motions, and closed revenue; hold the team accountable to partner win rates and AE activation
• Solutions partner program: develop and scale the Solutions Partner tier program (Registered through Platinum), including partner progression, certification, MDF, co-marketing, and enablement frameworks
• ISV partnership strategy: unlock more from Core ISVs through partner marketing, co-selling, and field enablement; own ISV pipeline and CRM channel management across Salesforce, HubSpot, and Pipedrive
• Cross-functional alignment: partner closely with Sales, Marketing, Product, CS, and RevOps to ensure the partner ecosystem is tightly integrated with company GTM priorities and sales motions
• Data and performance management: define and own the key metrics that matter: partner-sourced pipeline, partner service-attached revenue, partner-influenced ARR, net new active partners, referrals per partner, and % of AEs actively using the partner program
• Executive partner relationships: represent PandaDoc at the executive level with strategic partners and build the “Wealth of Knowledge” relationships that give us a durable competitive advantage

Director of Partnerships

Application Engineer

• Monitor and test information systems to identify vulnerabilities
• Execute or manage the remediation of identified vulnerabilities
• Respond to security incidents and perform root cause analysis
• Assess and understand PandaDoc’s current security framework and future architecture, providing recommendations for risk reduction
• Design, implement, maintain, and evangelize automated security solutions
• Work closely with engineering teams to implement new security controls
• Analyze and monitor relevant security threats and prevention measures based on industry trends and standards
• Perform cloud services hardening, including reviewing roles and permissions for services and APIs
• Help address emergent threats in AI security as PandaDoc deploys AI in its product and for internal use