Oxylabs.io

Account Manager

• Maximize NRR (Net Revenue Retention): Own the renewal cycle, negotiations, and proactive health checks for ScrapingBee’s accounts to mitigate churn.
• Technical Account Navigation: Act as the primary business and high-level technical point of contact. Understand customer architecture, pain points, competition, data scraping volume needs, and concurrency requirements to suggest optimal plans.
• Expansion & Upsells: Identify expansion triggers (e.g., a client hitting rate limits or expanding into new data extraction projects) and seamlessly guide them into higher tier, custom, or enterprise plans.
• Cross-Functional Advocacy: Partner with our Engineering and Product teams to champion customer feature requests.
• Inbound Deal Execution: Qualify, nurture, and close high-value inbound leads (enterprise developers, data scientists, and product managers) who require more than a self-serve plan.
• Value-Based Selling: Conduct technical discovery calls to understand the prospect’s scraping challenges and demonstrate how ScrapingBee solves their proxy, headless browser, and CAPTCHA problems.
• Shorten Time-to-Value: Facilitate smooth onboarding for premium clients, ensuring their development teams successfully integrate our API

Portfolio Account Manager

Customer Success Manager

• Team Management: Lead a team of Customer Success agents, focusing on skill development, performance management, and coaching.
• Escalation Handling: Directly manage complex customer issues and escalations, ensuring timely resolution and clear communication with clients.
• Reporting & Analysis: Utilize tools like Salesforce, Intercom, and Jira to track team performance and to identify trends, risks, and areas for improvement.
• Process Improvement: Identify gaps in existing processes and implement changes to enhance efficiency, reduce response times, and improve overall customer satisfaction.
• Cross-Team Communication: Act as a liaison between the Customer Success team and other departments, such as Product, Account Management & Sales.
• Agent Development: Provide regular feedback and mentoring to agents, helping them build confidence and develop their skills in customer success.
• Workload & Schedule Management: Plan shift schedules and manage ticket queues to ensure an even workload distribution among team members.
• Collaboration on Product Feedback: Provide insights from the CS team to the Product team, ensuring customer pain points are addressed in product updates or fixes.

Customer Success Team Lead

• Lead a team of Customer Success agents, focusing on skill development, performance management, and coaching
• Directly manage complex customer issues and escalations, ensuring timely resolution and clear communication
• Utilize tools like Salesforce, Intercom, and Jira to track team performance and identify trends, risks, and areas for improvement
• Identify gaps in existing processes and implement changes to enhance efficiency
• Act as a liaison between the Customer Success team and other departments
• Provide regular feedback and mentoring to agents
• Plan shift schedules and manage ticket queues
• Provide insights from the CS team to the Product team

Accounting Manager

• Review existing accounting workflows and propose automation/improvements where appropriate.
• Support the implementation of more unified accounting procedures, chart of accounts and closing practices across group entities.
• Oversee and organise the financial statement preparation process, ensuring the team delivers accurate and timely reports (balance sheet, P&L, disclosures).
• Together with controlling team implement an effective internal control environment and robust reconciliation processes.
• Lead month-end and year-end closing procedures.
• Together with Business Central team implement operational improvements.
• Lead, mentor, and structure the accounting team (AP, AR, Payroll, and Entity Accountants), fostering a culture of continuous improvement.
• Serve as the main contact for tax authorities, and other institutions.

Head of Accounting

Technical Customer Success

• Be the main point of contact between the company and B2C/B2B customers
• Collect relevant information from our clients and internal databases and verify it
• Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
• Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue
• Work alongside techies to understand IT business logic
• Partner with our customers to effectively resolve issues through online chat and email

Technical Customer Success Specialist – Evening Shift

Product Manager

• Own the Product Vision: Define the strategy and roadmap for Oxylabs' Web Scraper API suite, balancing developer experience, data quality, reliability, and enterprise-grade scalability.
• Drive API Excellence: Continuously improve API design, documentation, and usability so that integrating Oxylabs feels effortless for developers and data teams.
• Understand the Customer Deeply: Engage directly with enterprise buyers, data engineers, and technical users to uncover pain points, discover new use cases, and validate product decisions.
• Partner with Engineering: Collaborate tightly with engineering teams to architect solutions, define technical requirements, and ship high-quality API improvements at pace.
• Grow Adoption & Revenue: Track and optimize key product metrics—API usage volume, customer retention, expansion revenue, and time-to-first-successful-call.
• Shape the Competitive Positioning: Monitor the web scraping and data extraction landscape to identify market trends, competitive gaps, and differentiation opportunities.
• Influence the Roadmap: Work with Sales, Solutions Engineering, and Customer Success to translate customer feedback and market signals into prioritized product decisions.

Product Manager – Web Scraper APIs

• Explore New Opportunities: Scan the AI and data landscape continuously—talking to customers, studying competitors, following research—to identify where Oxylabs can create genuinely new value with AI.
• Own the 0-to-1 Journey: Define, prototype, and validate new AI-native product concepts from early hypothesis to first paying customers. Move fast, kill what doesn't work, double down on what does.
• Drive AI Product Strategy: Develop a clear point of view on how large language models, AI agents, and intelligent automation can be built into Oxylabs' products—and make the case internally to invest in the right bets.
• Partner Engineering: Work alongside product engineers to design AI product experiences, define evaluation criteria, and ship production-ready AI features.
• Shape the Customer Experience: Ensure that AI capabilities aren't just technically impressive—they solve real user problems in ways people want to use. Champion simplicity and clarity in AI product design.
• Build Internal Conviction: Communicate clearly about uncertainty, trade-offs, and early signals. Help leadership and stakeholders make confident bets in a fast-changing environment.

Product Manager, Native AI Products – New Ventures

Full-stack Engineer

• Develop systems and solutions that can scale easily as the product and customer base grows.
• Own the full development cycle – from research and prototyping to deployment and production.
• Deliver and review technical design, code, and documentation.
• Take part in technical decision-making in an early-stage, fast‑growing product.
• Work directly with customers when needed: help investigate and solve their issues, and bring ideas back to the team.
• Look for and suggest product improvements based on real customer problems and your own insights.
• Actively contribute to growing and shaping the product from a fairly early stage – understand the product, its problems and opportunities, not just the technical side.

Software Engineer, Go

• Responsibility for revenue from proxy and scraping products;
• Responsibility for revenue from self-service customers;
• Optimizing public pricing of existing products: rate plan prices & allowances, add-ons, and extra features;
• Creating pricing for new products and features;
• Market research: comparing our products with competitors based on functionality, allowances, pricing, and positioning;
• Supporting the product organization with commercial input for new products and features (based on market research);
• Supporting product and marketing teams with go-to-market activities for new products and features;
• Identifying trends and growth opportunities by analyzing the customer base and market landscape;
• Initiating campaigns to grow the value of the existing customer base via upsell, cross-sell, and retention;
• Supporting the direct manager in shaping the company’s growth strategy.

Commercial Product Owner

General Counsel

• Identify need for new filings of Oxylabs trademarks, designs and patents in the Intellectual Property Offices (IP Offices) around the globe.
• Perform freedom to operate for envisaged new IP applications.
• Coordinate IP filings globally.
• Guide outside counsels in preparing responses to office actions in trademark, patent, design and copyright applications in IP Offices.
• Take part of quarterly meeting with technical teams to collect new patenting ideas and safeguard new ideas’ pool.
• Advice colleagues on IP related topics.
• Prepare and give trainings on IP matters.
• Monitor legislative changes in the IP area and keep organization up-to-date.
• Keep track of expenses and coordinate outside counsels.

Mid-Senior Intellectual Property Counsel

IT Support

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Technical Customer Support Specialist – Night Shift

• Own the NRR: Drive Net Retention and Expansion revenue through a structured, data-led account strategy.
• Identify Growth Gaps: Analyze usage data and market trends to find "white-space" for upselling and cross-selling.
• Executive Partnership: Lead high-stakes negotiations and foster relationships with our top-tier enterprise clients globally.
• Coach for Impact: Lead and upskill a global team, shifting them from "support" to "commercial growth" experts.
• Drive Accountability: Set aggressive KPIs and hold the team to them through rigorous performance management.
• Build the Playbook: Standardize QBRs, health scores, and retention workflows to make growth predictable.
• Voice of the Customer: Partner with Product and Engineering to ensure the roadmap solves high-value client pain points.
• Executive Alignment: Represent the AM org to the C-suite with clear, data-backed reporting on risks and wins.

Head of Account Management

Performance Marketing

• Translate market knowledge into a clear channel roadmap: what to run, where, why, and with what target metrics.
• Own Paid Search in China: structure, keywords, landing pages, budgets, bidding strategy, and reporting.
• Launch and optimize campaigns on relevant China ad ecosystems (based on product fit): Baidu, 360, Shenma, Toutiao/Bytedance, Tencent, etc.
• Collaborate with design/content to produce high-converting ads and landing pages.
• Define SEO strategy for China: topic clusters, landing page plan, competitor gap analysis, keyword priorities.
• Partner closely with China Content Manager: turn strategy into execution while you own outcome metrics (traffic quality, signup/purchase conversion).
• Identify technical/UX localization improvements that raise China CR% and reduce funnel drop-offs.
• Identify and scale acquisition through native channels (depending on market reality): Zhihu, WeChat ecosystem, Bilibili, forums/communities, KOL/KOC collaborations, developer communities, etc.
• Maintain a clear view of competitor positioning, pricing tactics, channel mix, and messaging in China.
• Bring competitor-informed playbooks and adapt them to our product and brand.
• Monitor regulatory/market changes affecting proxy/scraping usage and marketing feasibility.
• Work with Product/Dev to ensure China users have a smooth journey (payment, onboarding, docs endpoints, tooling expectations).
• Align with Sales/CS on ICP targeting and feedback loops for lead quality and user objections.

Performance Marketing Manager

Product Designer

• Create intuitive user experiences through wireframes, prototypes, and high-fidelity designs.
• Collaborate with product managers and engineers to bring designs from concept to implementation.
• Contribute to and maintain our design system for consistency across all products.
• Conduct user research and translate insights into actionable design improvements.
• Ensure designs meet accessibility standards and work seamlessly across devices.
• Participate in design reviews and provide constructive feedback to improve overall design quality.