Technical Customer Support Specialist – Night Shift

Oxylabs.io

Customer Support Specialist at Oxylabs providing excellent service through live chat and email. Work during night shift and develop customer relationships while ensuring satisfaction.

Posted 4/21/2026full-timeVilnius • 🇱🇹 LithuaniaMid-LevelSenior💰 €1,500 - €1,900 per monthWebsite

About the role

Key responsibilities & impact

Give joy to our customers by solving their queries via live chat and email;
Ensure excellent customer experience;
Answer customers’ queries & provide reliable information;
Interpret and finetune the customer success process & performance;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates.

Requirements

What you’ll need

Fluent in English and Lithuanian;
Ability to work full-time during the night shift (1:00 AM - 9:00 AM) in a hybrid working model;
Energy to move mountains together with your team;
Empathy and understanding;
Real opportunity to grow;
Helpful & humble personality.

Benefits

Comp & perks

Learning resources
Well-being resources
Celebration support

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer experienceempathyunderstandingteamworkcommunicationrelationship buildingproblem solvingreliabilityhumilityenergy