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Technical Customer Support Specialist – Night Shift
Oxylabs.io. Give joy to our customers by solving their queries via live chat and email; .
About the role
Key responsibilities & impact- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Requirements
What you’ll need- Fluent in English and Lithuanian;
- Ability to work full-time during the night shift (1:00 AM - 9:00 AM) in a hybrid working model;
- Energy to move mountains together with your team;
- Empathy and understanding;
- Real opportunity to grow;
- Helpful & humble personality.
Benefits
Comp & perks- Learning resources
- Well-being resources
- Celebration support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer experienceempathyunderstandingteamworkcommunicationrelationship buildingproblem solvingreliabilityhumilityenergy