Head of Account Management

Oxylabs.io

full-time

Posted on: 4/16/2026

Location Type: Hybrid

Location: Vilnius • Lithuania

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💰 €5,000 per month

About the role

Own the NRR: Drive Net Retention and Expansion revenue through a structured, data-led account strategy.
Identify Growth Gaps: Analyze usage data and market trends to find "white-space" for upselling and cross-selling.
Executive Partnership: Lead high-stakes negotiations and foster relationships with our top-tier enterprise clients globally.
Coach for Impact: Lead and upskill a global team, shifting them from "support" to "commercial growth" experts.
Drive Accountability: Set aggressive KPIs and hold the team to them through rigorous performance management.
Build the Playbook: Standardize QBRs, health scores, and retention workflows to make growth predictable.
Voice of the Customer: Partner with Product and Engineering to ensure the roadmap solves high-value client pain points.
Executive Alignment: Represent the AM org to the C-suite with clear, data-backed reporting on risks and wins.

Proven track record within B2B infrastructure or SaaS.
Sharp commercial & business acumen.
Data-driven mindset and financial aptitude.
High-performance team builder mentality.
Great communication, negotiation & change management skills.
Strong verbal and written communication skills in English.
Previous experience in a "Scale-up" environment (moving from 200 to 500+ employees) and leading bigger teams.
Understanding how proxies, APIs, and web scraping work.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisfinancial aptitudeAPIweb scraping

Soft Skills

commercial acumennegotiationchange managementcommunicationteam buildingperformance management