Head of Account Management

Oxylabs.io

Head of Account Management driving global Net Revenue Retention and expansion for a SaaS company with leading enterprise clients. Leading a high-performance team and managing strategic engagements globally.

Posted 4/16/2026full-timeVilnius • 🇱🇹 LithuaniaLead💰 €5,000 per monthWebsite

About the role

Key responsibilities & impact

Own the NRR: Drive Net Retention and Expansion revenue through a structured, data-led account strategy.
Identify Growth Gaps: Analyze usage data and market trends to find "white-space" for upselling and cross-selling.
Executive Partnership: Lead high-stakes negotiations and foster relationships with our top-tier enterprise clients globally.
Coach for Impact: Lead and upskill a global team, shifting them from "support" to "commercial growth" experts.
Drive Accountability: Set aggressive KPIs and hold the team to them through rigorous performance management.
Build the Playbook: Standardize QBRs, health scores, and retention workflows to make growth predictable.
Voice of the Customer: Partner with Product and Engineering to ensure the roadmap solves high-value client pain points.
Executive Alignment: Represent the AM org to the C-suite with clear, data-backed reporting on risks and wins.

Requirements

What you’ll need

Proven track record within B2B infrastructure or SaaS.
Sharp commercial & business acumen.
Data-driven mindset and financial aptitude.
High-performance team builder mentality.
Great communication, negotiation & change management skills.
Strong verbal and written communication skills in English.
Previous experience in a "Scale-up" environment (moving from 200 to 500+ employees) and leading bigger teams.
Understanding how proxies, APIs, and web scraping work.

Benefits

Comp & perks

Professional development
Knowledge sharing
Team collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfinancial aptitudeAPIweb scraping

Soft Skills

commercial acumennegotiationchange managementcommunicationteam buildingperformance management