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Technical Customer Success Specialist – Evening Shift
Oxylabs.ioTechnical Customer Success Specialist providing support to B2C/B2B customers in a hybrid work environment. Focusing on enhancing customer satisfaction and assisting with technical issues.
About the role
Key responsibilities & impact- Be the main point of contact between the company and B2C/B2B customers
- Collect relevant information from our clients and internal databases and verify it
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue
- Work alongside techies to understand IT business logic
- Partner with our customers to effectively resolve issues through online chat and email
Requirements
What you’ll need- Proven experience in customer support or related roles
- Excellent communication skills in English and Lithuanian
- Quick reaction and concentration, empathy and love for helping people
- Motivated, ambitious, self-learner, independent
- Tech-savvy personality and problem-solver attitude
- Nice to have: Experience with Proxies/VPNs or similar products
Benefits
Comp & perks- Plenty of career opportunities
- Access to mental and physical well-being resources
- Internal/external learning resources
- Knowledge sharing events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportproblem-solvinginformation verificationB2CB2BProxiesVPNs
Soft Skills
communicationempathymotivationindependenceself-learningquick reactionconcentrationcustomer satisfaction