Ottobock

Sales

• Execute the annual business plans for the product segment in the US
• Coordinate activities to maximize effectiveness and align with marketing, sales and PCS
• Develop and maintain business relationships with industry leaders and key customers
• Maintain consistent communication with sales, marketing and PCS
• Achieve performance goals and strategic objectives
• Complete intensive training programs to achieve technical proficiency on Ottobock orthotics technology
• Promote Ottobock products to practitioners and business owners through customer visits, sales literature and product demonstrations
• Collaborate with marketing to support marketing and brand strategies
• Facilitate training and in-service presentations for practitioners and referral sources in clinical settings
• Partner with PCS to educate healthcare professionals and conduct presentations
• Analyze customer information to identify and monitor trends, competitor data and sales opportunities
• Participate in local and regional industry meetings and trade shows
• Use email and voicemail daily with a 24-hour response time
• Complete assigned tasks by specified deadlines, including monthly reports, expense accounts and other management-requested reports
• Recognize opportunities to assist customers and direct them to qualified Ottobock personnel for equipment troubleshooting and problem diagnosis
• Retain and improve profitability of existing accounts while exploring new opportunities for the prosthetic product portfolio

Sales Specialist – Upper Limb

Patient Care Coordinator

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Schedule or modify patient appointments.
• Ensure customers receive the best service possible and satisfactorily resolve concerns.
• Communicate with patients regarding scheduling, financial responsibility, and required medical documentation through live, telephone, fax, and email channels.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals.
• Assist in securing insurance authorizations for patient cases.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Perform other duties and special projects as assigned.

Account Manager

• Retain and improve profitability of existing accounts within the assigned territory
• Prospect new accounts for assigned product lines
• Maximize territory growth and achieve annual sales targets
• Develop and implement an annual integrated sales/business plan
• Achieve annual goals for sales calls, sales targets, and territory growth
• Complete intensive training to achieve technical proficiency on Ottobock products and services
• Promote assigned products to healthcare professionals through customer visits, sales literature, and product demonstrations
• Provide product training to healthcare professionals in clinical or institutional settings
• Partner with Professional Clinical Services to educate healthcare professionals on Ottobock products
• Use Salesforce daily to update customer information, analyze the customer base, monitor trends, track competitor data, and identify sales opportunities
• Plan, coordinate, and participate in local and regional industry meetings and trade shows
• Use email and voicemail daily with a 24-hour response time
• Complete monthly reports, expense accounts, and other management-requested reports by specified deadlines
• Maintain company assets and product consignment in facilities
• Recognize customer-assistance opportunities and direct customers to qualified Ottobock personnel for troubleshooting and diagnosis
• Work closely with Customer Service, Marketing, and other departments

Principal Territory Manager, Central South Region

• Develop and implement investor relations activities targeting analysts, institutional investors, and other capital market participants
• Support the preparation of quarterly, half-year, and annual reports, as well as capital market-related presentations
• Organize and coordinate Annual General Meetings, Capital Market Days, and other capital market events
• Manage and continuously enhance the Investor Relations website
• Ensure compliance with capital markets disclosure and transparency requirements applicable to a publicly listed company
• Contribute to corporate governance, compliance, and capital market-related initiatives, including the further development of relevant processes and policies
• Analyze capital market and competitor information and prepare recommendations for internal stakeholders
• Collaborate closely with internal departments as well as external advisors and regulatory authorities

Investor Relations Manager – Compliance

Product Marketing

• Visualize ideas in presentations for a variety of target audiences
• Assist in developing communication and training concepts and related supporting content
• Act as a point of contact for inquiries from local markets
• Help prepare workshops and various events
• Support preparation for product launches in various markets
• Create reports, project and process documentation, and provide support with day-to-day activities
• Contribute to the development and successful market launch of diagnosis-based training concepts
• Support international rollout activities and present complex content tailored to different target audiences

Working Student – Go-To-Market Neuromobility

Clinical Liaison

• Responsible for assisting in the growth of the location’s market.
• Develop, solidify, and augment relationships with healthcare facilities.
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
• Schedule and host in-services and facility tours.
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carries out and assists with administrative market development duties created by the management team.
• Collaborate with the marketing team to create content for the market.
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
• Coordinate the follow up of new referrals and leads.
• Assist Intake Coordinators, as necessary.
• Strictly adhere to all HIPPA standards regarding patient information.
• Regular time spent traveling in car to visit healthcare facilities.
• Perform other duties and special projects as assigned.

Business Development Rep

• You will visualize ideas in presentations for various target audiences
• You will assist in developing communication and training concepts as well as related supporting content
• You will act as a point of contact for inquiries from local markets
• You will help prepare workshops and various events
• You will support product launches in various markets
• You will create reports as well as project and process documentation and provide support with day-to-day activities

Business Development Manager – Product Management

General

• Collaborate with orthotic practitioners in the evaluation & analysis of patient needs for orthotic services.
• Perform fitting of orthotic devices and/or soft goods related to a patient’s needs, as indicated by an orthotic practitioner or physician; execute minor modifications as necessary.
• Evaluate orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work once trained.
• Instruct patient in use of the device and reconcile issues to ensure patient satisfaction.
• Perform outcomes measures, medical history documentation, and clinical notes annotation support for clinical staff.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Perform patient care at various location types including Ottobock Patient Care Centers, Hospitals, Inpatient & Outpatient Clinics, Skilled Nursing Facilities and Patient Residences using a personal vehicle and maintaining a valid Driver’s License and Insurance.
• Participate in required continuing education opportunities deemed necessary.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Perform other duties and special projects as assigned.

Orthotic Fitter, Certified/Non-Certified

• Develop and execute a territory strategy to drive revenue growth and market penetration
• Identify, engage, and qualify new opportunities within industrial, manufacturing, logistics, utilities, and aerospace sectors
• Lead sales cycles focused on solving ergonomic and operational challenges
• Deliver compelling product demonstrations and on-site evaluations
• Design and manage pilot programs that validate ROI, safety improvements, and productivity gains
• Convert pilot programs into long-term, scaled deployments across customer sites
• Build strong relationships with workers, EHS, operations, engineering, and executive stakeholders
• Develop business cases that quantify impact (injury reduction, productivity, cost savings)
• Negotiate and close complex commercial agreements
• Expand existing accounts through multi-site and enterprise-wide adoption
• Support and grow regional channel and distribution partners
• Maintain accurate pipeline, forecasting, and CRM data
• Represent SUITX at industry events, trade shows, and customer engagements
• Collaborate cross-functionally with marketing, product, and customer success teams to ensure successful deployments and customer outcomes

Senior Key Account Manager

Customer Support

• Assist customers courteously through inbound telephone calls for the purpose of processing customer orders or providing information for two business units – Prosthetics and Orthotics, regardless of the callers demeanor.
• Processes customer orders, requests, and inquiries with healthcare providers and patients via telephone, email, fax, mail in an efficient and professional manner.
• Support ecommerce by providing site tours to customers and signing the up for individual accounts.
• 24 hour turnaround response time to customers
• Department metrics – all telephone messages must be cleared at the end of every business day.
• Department metrics- Maintain average call wait time for the customer of 20 seconds or less
• Department metrics- Maintain or increase Net Promoter Score measured by customer call survey
• Accurately inputs customer orders into SAP database system which confirms pricing, stock availability as well as preparing change of address records, and the issuance of discontinuance orders.
• Responsible for handling customer complaints using listening and problem solving skills to determine needed resolution and complete forms in compliance with Health Canada.
• Research and resolve customer issues acting as the liaison between appropriate departments when necessary.
• Handles customer inquiries re: shipping or product difficulties.
• Must be able to take ownership for calls/problems, regarding invoicing, back orders, credits, purchase orders or service rendered; referring complaints of service failures to designated departments for investigation.
• Informs customers of product pricing.
• Issues a Return Authorization Number for returned products along with any necessary follow-ups within the guidelines of the company.
• Responds to questions and/or inquiries regarding products or technical information and refers customer to other departments for additional information, if necessary.
• Cross-sells products to meet customer needs by having complete product knowledge and training on all Company's product lines.
• Works in team-based environment in delivering signature customer service to Ottobock customers.
• Files documents and other related paperwork as per department procedures.

Customer Service Representative, Bilingual – French

Clinician

• Deliver quality prosthetics and professional services in relation to patient care
• Assess, scan, cast, measure, fit, adjust, and follow-up with patients referred to Ottobock.care, including travel to third-party clinical locations
• Provide complete and accurate direction and guidance to technicians responsible for fabrication of prostheses for patients
• Does actual fabrication as may be needed to assure quality, fit, function, timely delivery, or responsiveness to individual patient need
• Perform fitting, including static and dynamic alignments
• Evaluate prosthetics on patients, adjust to assure fit, function, medical efficacy, and quality of work, and perform outcome measures as appropriate
• Adjust, troubleshoot, repair, and modify devices as needed in the field
• Instruct patients in use of device
• Post-delivery service and adjustments for assigned patients
• Provide information to administrative staff to conduct reimbursement activities
• Maintenance of all patient charts and records of care and service, current and complete each day
• Training of Technicians, Apprentices, and others as appropriate
• Develop a referral and client base that will profitably contribute to the practice's capabilities to better serve patients, referral sources, and employees
• Market the organization's professional services through the development of strong professional relationships with physicians, therapists, patients, and other referral sources
• Achieve and maintain professional knowledge and technical skills required to perform all other primary responsibilities. This specifically includes current "state of the art" knowledge, procedures, components, and materials, including application based on diagnosis
• Identify and create improvements to processes to promote efficiency and productivity

Clinician, Mobile Clinic

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

• Develop and execute a territory strategy to drive revenue growth and market penetration.
• Identify, engage, and qualify new opportunities within industrial, manufacturing, logistics, utilities, and aerospace sectors.
• Lead sales cycles focused on solving ergonomic and operational challenges.
• Deliver compelling product demonstrations and on-site evaluations.
• Design and manage pilot programs that validate ROI, safety improvements, and productivity gains.
• Convert pilot programs into long-term, scaled deployments across customer sites.
• Build strong relationships with workers, EHS, operations, engineering, and executive stakeholders.
• Develop business cases that quantify impact (injury reduction, productivity, cost savings).
• Negotiate and close complex commercial agreements.
• Expand existing accounts through multi-site and enterprise-wide adoption.
• Support and grow regional channel and distribution partners.
• Maintain accurate pipeline, forecasting, and CRM data.
• Represent SUITX at industry events, trade shows, and customer engagements.
• Collaborate cross-functionally with marketing, product, and customer success teams to ensure successful deployments and customer outcomes.

Sales Specialist – Upper Limb

Patient Care Coordinator

Principal Territory Manager, Central South Region

Investor Relations Manager – Compliance

Working Student – Go-To-Market Neuromobility

Clinical Liaison

Business Development Manager – Product Management

Orthotic Fitter, Certified/Non-Certified

Senior Key Account Manager

Customer Service Representative, Bilingual – French

Clinician, Mobile Clinic

Patient Care Coordinator

Regional Sales Manager