Ottobock

Customer Support

• Manage our international customers from order entry to invoicing in close coordination with Logistics and the Order Center
• Customer contact via phone, digital channels, and in person
• Support our global sales team to ensure maximum customer satisfaction
• Provide first-level support for our global user base
• Maintain customer master data and manage customer-specific ordering platforms
• Coordinate international inbound and outbound shipments
• Participate in customer-specific projects in coordination with Supply Chain Management
• Manage dunning and collection processes
• Actively contribute to the development of efficient, customer-oriented service processes

Customer Service Coordinator

• Support our international customers from order entry to invoicing in close coordination with Logistics and the Order Center
• Customer contact via telephone, digital channels and in person
• Support our global Sales and After-Sales teams to ensure maximum customer satisfaction
• Provide first-level support for our global user base and the online shop
• Maintain customer master data and manage customer-specific ordering platforms
• Coordinate international inbound and outbound shipments
• Contribute to customer-specific projects in coordination with Supply Chain Management
• Manage dunning procedures (payment reminders) and receivables follow-up
• Actively help shape efficient, customer-oriented service processes

Customer Service Coordinator – Industrials

Program Manager

• Du übernimmst die Projektleitung für die Einführung der Software für das Global Patient Care
• Du definierst die Projektziele und stimmst diese ab
• Du legst die technischen Anforderungen fest
• Du planst und steuerst anhand der definierten Projektmanagement-Prozesse und Methoden
• Die Berichterstattung und das Controlling gehören ebenso zu Deinen Aufgaben
• Du identifizierst Projektrisiken und Konflikte und manage diese aktiv

Program Manager, Business Suite

Outside Sales

• Du bist in Deiner Funktion Markenbotschafter*in von Ottobock im Bereich NeuroMobility (Schwerpunkt Orthetik)
• Du bist zuständig für die Betreuung von Bestandskunden (Sanitätshäuser, Orthopädische Werkstätten, Kliniken/Therapieeinrichtungen)
• Du bist verantwortlich für die Neukundenakquise im Bereich NeuroMobility
• Du trägst Verantwortung für die Beratung und Anpassung von Produkten im Bereich NeuroMobility, insbesondere individuelle Orthetik, Funktionelle Elektrostimulation und Neuromodulation direkt bei Kunden mit Anwender*innen vor Ort (im Fachhandel, in Kliniken, im häuslichen Umfeld)
• Du führst Verkaufsverhandlungen mit potenziellen Kunden und Bestandskunden durch
• Du setzt übergeordnete Vertriebsstrategien in deinem Gebiet gezielt um
• Du führst Marktanalysen und Marktbeobachtungen hinsichtlich Mitbewerbern, Kostenträgern und Veränderungen in der Kundenstruktur durch
• Du unterstützt Kunden und Anwender*innen im Kostenübernahmeverfahren unserer Produkte

Technischer Außendienst, Produktspezialist

Business Operations

• You advise and support our business units (particularly our logistics department) in analyzing, designing and continuously optimizing end-to-end processes within the SAP environment.
• You design and implement solutions in the SAP system — especially in the WM module and the adjacent MM module — taking our global requirements into account.
• You maintain and further develop adjacent logistics systems and solutions, including global label management and mobile data capture.
• You are responsible for implementing requirements as part of changes, rollouts and projects, including customizing and documentation.
• You lead (sub-)projects in the logistics area and coordinate internal and external project stakeholders.
• You work closely with adjacent areas such as production, materials management, sales, BPM and IT architecture to ensure seamless process chains.
• You actively support the migration and further development of our processes as part of the SAP S/4HANA transformation.
• You ensure that all relevant process documentation and training materials are up to date and practical.
• Occasional business travel for coordination with international sites and project participants is part of your role.

IT Business Process In‑House Consultant – Warehouse Management

Clinical Operations

• You manage and coordinate both national and international clinical studies.
• You support the preparation of documentation for clinical studies and registries, their analyses, and reporting.
• You analyze study results and prepare presentations.
• You perform monitoring activities for clinical trials.
• You define project objectives and align them with stakeholders.
• Using established project management processes and methods, you direct planning, execution, reporting, and controlling.
• You implement regulatory and legal requirements into processes.
• You communicate medical and biomechanical concepts to the appropriate target audiences.
• You conduct literature searches, perform clinical evaluations, and test new products.
• Your responsibilities also include preparing study summaries, conducting webinars, and delivering presentations.

Clinical Project Manager

Growth Marketing

• Support in preparing and further developing go-to-market strategies for digital products and services
• Assist with market and potential analyses to expand into new countries and regions
• Analyze market requirements and derive recommendations on which digital services provide the greatest value in which markets
• Work closely with Clinical Business Analysts to align clinical and operational requirements
• Support Growth Managers with rollout preparations, enablement materials and decision-making documents
• Prepare results, presentations and decision papers for internal stakeholders
• Contribute to the development of KPIs, hypotheses and learning loops during rollouts

Working Student Digital Growth, m/f/d

Social Media Manager

• You will actively support the planning, development and execution of social media projects, particularly photoshoots and other creative campaigns
• You will be responsible for reporting and analysing social media activities to measure success and drive optimisation
• You will work closely with external partners, such as agencies, as well as users of our Ottobock products to successfully implement projects
• You will be involved in planning and coordinating a cross-channel editorial calendar and ensure that all content is delivered on time and to a high quality

Social Media Marketing Internship

Compliance

• Identify approval-relevant requirements for international markets and develop internal strategies to derive the necessary regulatory submission documents
• Prepare and procure regulatory supporting documents (e.g., obtaining and legalizing certificates of free sale) in cooperation with international sales
• Correspond with national and international regulatory authorities
• Maintain and verify product-specific data in SAP for the conformity assessment process of medical devices
• Provide ad-hoc support in implementing regulatory requirements within various development projects

Regulatory Affairs Specialist – m/f/d

Manager

• You are responsible for the local strategic development and implementation of concepts in the area of Market Access, in particular the development and market rollout of communication concepts aimed at healthcare professionals (physicians, orthopaedic technicians, etc.)
• You will develop measures to position our clinical findings as a differentiating factor versus competitors
• You will implement Evidence Based Selling frameworks and leverage clinical data to create persuasive value propositions for payers and other relevant stakeholders
• You are responsible for localizing globally translated clinical data into locally relevant, actionable tools (e.g., decision aids, summaries, presentations)
• You conduct trainings and provide communication materials for local stakeholders
• You are responsible for establishing and maintaining a digital, well-structured evidence library locally
• You support and accompany congresses and symposia (digital/analog) to target healthcare professional leads and integrate them into the multiprofessional network
• You support the field team by delivering presentations to customers (e.g., in-house trainings)

Medical Liaison Manager – DACH

Artificial Intelligence

• Übernahme und inhaltliche Qualifizierung der AI-Demands aus dem zentralen IT-Demand-Management
• Aufbau und Pflege eines AI-Use-Case-Registers inkl. Status, Nutzen, Aufwand, Risiken und Verantwortlichkeiten
• Vorbereitung von Priorisierungen und Entscheidungen in AI-Steering-Gremien sowie für das Management/Board
• Portfolio-Steuerung in enger Abstimmung mit Data & Analytics, Applikationsverantwortlichen (z. B. Salesforce, SAP), Infrastruktur-/Modern-Workplace-Verantwortlichen und externen Partner*innen
• Unterstützung bei „Make-or-Buy“-Entscheidungen für neue AI-Lösungen
• Ausbau und Steuerung des bestehenden AI-Governance-Modells (inkl. Compliance-Standards, Tracking etc.)
• Aufbau und Betreuung eines AI-Champion-Netzwerks in den Fachbereichen
• Entwicklung schlanker Standards und Templates für AI-Use-Cases (z. B. Business Case, Risiko- und Compliance-Checks) sowie Erstellung von Berichten und Updates zum AI-Portfolio

AI Portfolio Manager

Therapist

• Develops and designs synchronous and asynchronous courses/curriculum
• Edits, updates, and refines online course content and ancillary course materials
• Designs learning activities, assignments, and post-course assessments
• Collaborates with subject matter experts to develop course content
• Keeps current with best practices in instructional design and education development
• Teaches physical therapy content to internal and external customers
• Interacts with internal and external customers to provide superior service, product support, and education
• Writes scripts for video and audio content
• Works closely with other departments, including customer service, marketing communications, sales, and product management
• Plans and participates in local and regional industry meetings and trade shows
• Promotes the use of Ottobock products to healthcare professionals
• Performs related duties as assigned