Ottobock

Clinical Liaison

• Responsible for assisting in the growth of the location’s market.
• Develop, solidify, and augment relationships with healthcare facilities.
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
• Schedule and host in-services and facility tours.
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carries out and assists with administrative market development duties created by the management team.
• Collaborate with the marketing team to create content for the market.
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
• Coordinate the follow up of new referrals and leads.
• Assist Intake Coordinators, as necessary.
• Strictly adhere to all HIPPA standards regarding patient information.
• Regular time spent traveling in car to visit healthcare facilities.
• Perform other duties and special projects as assigned.

Business Development Rep

• You will visualize ideas in presentations for various target audiences
• You will assist in developing communication and training concepts as well as related supporting content
• You will act as a point of contact for inquiries from local markets
• You will help prepare workshops and various events
• You will support product launches in various markets
• You will create reports as well as project and process documentation and provide support with day-to-day activities

Business Development Manager – Product Management

General

• Collaborate with orthotic practitioners in the evaluation & analysis of patient needs for orthotic services.
• Perform fitting of orthotic devices and/or soft goods related to a patient’s needs, as indicated by an orthotic practitioner or physician; execute minor modifications as necessary.
• Evaluate orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work once trained.
• Instruct patient in use of the device and reconcile issues to ensure patient satisfaction.
• Perform outcomes measures, medical history documentation, and clinical notes annotation support for clinical staff.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Perform patient care at various location types including Ottobock Patient Care Centers, Hospitals, Inpatient & Outpatient Clinics, Skilled Nursing Facilities and Patient Residences using a personal vehicle and maintaining a valid Driver’s License and Insurance.
• Participate in required continuing education opportunities deemed necessary.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Perform other duties and special projects as assigned.

Orthotic Fitter, Certified/Non-Certified

Account Manager

• Develop and execute a territory strategy to drive revenue growth and market penetration
• Identify, engage, and qualify new opportunities within industrial, manufacturing, logistics, utilities, and aerospace sectors
• Lead sales cycles focused on solving ergonomic and operational challenges
• Deliver compelling product demonstrations and on-site evaluations
• Design and manage pilot programs that validate ROI, safety improvements, and productivity gains
• Convert pilot programs into long-term, scaled deployments across customer sites
• Build strong relationships with workers, EHS, operations, engineering, and executive stakeholders
• Develop business cases that quantify impact (injury reduction, productivity, cost savings)
• Negotiate and close complex commercial agreements
• Expand existing accounts through multi-site and enterprise-wide adoption
• Support and grow regional channel and distribution partners
• Maintain accurate pipeline, forecasting, and CRM data
• Represent SUITX at industry events, trade shows, and customer engagements
• Collaborate cross-functionally with marketing, product, and customer success teams to ensure successful deployments and customer outcomes

Senior Key Account Manager

Customer Support

• Assist customers courteously through inbound telephone calls for the purpose of processing customer orders or providing information for two business units – Prosthetics and Orthotics, regardless of the callers demeanor.
• Processes customer orders, requests, and inquiries with healthcare providers and patients via telephone, email, fax, mail in an efficient and professional manner.
• Support ecommerce by providing site tours to customers and signing the up for individual accounts.
• 24 hour turnaround response time to customers
• Department metrics – all telephone messages must be cleared at the end of every business day.
• Department metrics- Maintain average call wait time for the customer of 20 seconds or less
• Department metrics- Maintain or increase Net Promoter Score measured by customer call survey
• Accurately inputs customer orders into SAP database system which confirms pricing, stock availability as well as preparing change of address records, and the issuance of discontinuance orders.
• Responsible for handling customer complaints using listening and problem solving skills to determine needed resolution and complete forms in compliance with Health Canada.
• Research and resolve customer issues acting as the liaison between appropriate departments when necessary.
• Handles customer inquiries re: shipping or product difficulties.
• Must be able to take ownership for calls/problems, regarding invoicing, back orders, credits, purchase orders or service rendered; referring complaints of service failures to designated departments for investigation.
• Informs customers of product pricing.
• Issues a Return Authorization Number for returned products along with any necessary follow-ups within the guidelines of the company.
• Responds to questions and/or inquiries regarding products or technical information and refers customer to other departments for additional information, if necessary.
• Cross-sells products to meet customer needs by having complete product knowledge and training on all Company's product lines.
• Works in team-based environment in delivering signature customer service to Ottobock customers.
• Files documents and other related paperwork as per department procedures.

Customer Service Representative, Bilingual – French

Clinician

• Deliver quality prosthetics and professional services in relation to patient care
• Assess, scan, cast, measure, fit, adjust, and follow-up with patients referred to Ottobock.care, including travel to third-party clinical locations
• Provide complete and accurate direction and guidance to technicians responsible for fabrication of prostheses for patients
• Does actual fabrication as may be needed to assure quality, fit, function, timely delivery, or responsiveness to individual patient need
• Perform fitting, including static and dynamic alignments
• Evaluate prosthetics on patients, adjust to assure fit, function, medical efficacy, and quality of work, and perform outcome measures as appropriate
• Adjust, troubleshoot, repair, and modify devices as needed in the field
• Instruct patients in use of device
• Post-delivery service and adjustments for assigned patients
• Provide information to administrative staff to conduct reimbursement activities
• Maintenance of all patient charts and records of care and service, current and complete each day
• Training of Technicians, Apprentices, and others as appropriate
• Develop a referral and client base that will profitably contribute to the practice's capabilities to better serve patients, referral sources, and employees
• Market the organization's professional services through the development of strong professional relationships with physicians, therapists, patients, and other referral sources
• Achieve and maintain professional knowledge and technical skills required to perform all other primary responsibilities. This specifically includes current "state of the art" knowledge, procedures, components, and materials, including application based on diagnosis
• Identify and create improvements to processes to promote efficiency and productivity

Clinician, Mobile Clinic

Patient Care Coordinator

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Sales

• Develop and execute a territory strategy to drive revenue growth and market penetration.
• Identify, engage, and qualify new opportunities within industrial, manufacturing, logistics, utilities, and aerospace sectors.
• Lead sales cycles focused on solving ergonomic and operational challenges.
• Deliver compelling product demonstrations and on-site evaluations.
• Design and manage pilot programs that validate ROI, safety improvements, and productivity gains.
• Convert pilot programs into long-term, scaled deployments across customer sites.
• Build strong relationships with workers, EHS, operations, engineering, and executive stakeholders.
• Develop business cases that quantify impact (injury reduction, productivity, cost savings).
• Negotiate and close complex commercial agreements.
• Expand existing accounts through multi-site and enterprise-wide adoption.
• Support and grow regional channel and distribution partners.
• Maintain accurate pipeline, forecasting, and CRM data.
• Represent SUITX at industry events, trade shows, and customer engagements.
• Collaborate cross-functionally with marketing, product, and customer success teams to ensure successful deployments and customer outcomes.

Regional Sales Manager

• Deliver quality orthotics, prosthetics, and professional services in relation to patient care.
• Formulate design of prosthetic and/or orthotic devices.
• Provide complete and accurate direction and guidance to technicians responsible for fabrication of orthoses and/or prosthesis for patients.
• Fabricate as needed to assure, quality, fit function, timely delivery, or responsiveness to individual patient need.
• Perform fitting, including static and dynamic alignments.
• Evaluate prosthetic/orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work and perform outcome measures as appropriate.
• Instruct patient in use of device.
• Provide post-delivery service and adjustments for assigned patients.
• Specify information to administrative staff to conduct reimbursement activities.
• Maintain all patient charts and records of care and service, current and complete each day.
• Train Technicians, Residents, Fitters, and other Clinicians, as appropriate.
• Develop a referral and client base that will profitably contribute to the practice's capabilities to better serve patients, referral sources and employees.
• Market the organization's professional services, through the development of strong professional relationships with physicians, therapists, patients, and other referral sources.
• Achieve and maintain professional knowledge and technical skills required to perform all other primary responsibilities.
• Identify and create improvements to processes to promote efficiency and productivity.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.
• Work on-call rotation as assigned by Supervisor. Will support other clinics as needed.

Clinical Specialist

• Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our orthotic products and fitting techniques.
• Develop broad-based technical and clinical knowledge & experience with our Ottobock orthotic portfolio to educate our customers on fitting indications and procedures.
• Support customers via phone or MS Teams with product troubleshooting measures.
• Assist with patient care activities & manage complex fittings via strategic visits (onsite and virtual) with our customers.
• Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX.
• Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field.
• Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments
• Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future orthotic development projects.
• Provide technical support to our custom fabrication department as needed
• Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.

Clinical Specialist – Orthotics

Business Operations

• Analytically capture and track change requests for processes and associated information in the BPM system in close coordination with the Process Engineer in Production Engineering
• Support impact analysis and coordinate changes with the responsible stakeholders
• Implement changes and maintain the required attributes for objects in the BPM system
• Initiate approval workflows in the BPM system

Working Student – Business Process Engineering

• Coordinate and respond to facilities work orders from U.S. sites, ensuring timely resolution through vendor and stakeholder communication.
• Maintain tracking systems, documentation, and status reporting for all facilities requests.
• Support daily workplace operations across multiple OBNA office locations.
• Coordinate procurement of furniture, fixtures, equipment (FF&E), and fire and life safety equipment.
• Obtain and distribute Certificates of Insurance (COIs) as required.
• Coordinate vendors and monitor performance and compliance.
• Process invoices, expense documentation, and reconciliations.
• Administer fleet records, scheduling, and accident documentation.
• Meet productivity, quality, and Corporate Compliance standards.
• Perform other duties and special projects as assigned.

Facilities Coordinator

• Own the strategic planning for the assigned market, with a deep understanding of subsegments and their unique needs.
• Build a comprehensive growth strategy that reflects the peculiarities of each subsegment, including patient demographics, referral patterns, and emerging trends.
• Create a growth plan with specific, measurable actions that align with the organization’s goals, setting clear targets and tracking progress against growth expectations.
• Establish and maintain strong relationships with key healthcare stakeholders, including physicians, rehabilitation centers, and other referral sources.
• Serve as a trusted resource for prosthetics and orthotics expertise, fostering partnerships that drive referrals and enhance patient care.
• Actively engage in community outreach, professional networks, and industry events to build brand awareness and expand the reach of Ottobock.care’s services.
• Serve as a subject matter expert on prosthetics and orthotics products and services, providing advanced education and support to patients and referral sources.
• Responsible for building brand awareness, ensuring that Ottobock.care’s commitment to excellence, patient outcomes, and innovative solutions is recognized and trusted throughout the community.
• Lead the development and implementation of patient care plans, ensuring optimal outcomes.
• Mentor and train junior clinical liaisons and support staff when necessary.
• Play a leading part in market development initiatives across Ottobock.care, championing specific growth projects and other strategic campaigns to advance brand recognition and service adoption.
• Ensure adherence to healthcare regulations, standards and company policies.

Senior Clinical Liaison

Auditor

• You plan, coordinate and conduct risk-based audits — both nationally and internationally — with a clear focus on process efficiency and compliance
• You analyze business processes, identify weaknesses and develop pragmatic solutions for improvement
• Your audit reports are concise and contain actionable recommendations
• You support the implementation of measures and ensure their long-term effectiveness
• You contribute your expertise to special audits at the executive level
• You actively shape the further development of our audit processes and structures

Senior Internal Auditor

• Support the development, deployment, and continuous improvement of sales concepts and business initiatives within the NeuroRehabilitation channel
• Collaborate with HQ and local stakeholders to drive adoption and implementation across international markets
• Gather customer, market, and stakeholder insights and translate them into recommendations that support continuous improvement of the sales concepts
• Plan and support congress participation and other customer-facing events
• Collaborate closely with Product Management, Go-to-Market, Marketing, Sales, Clinical Affairs, Patient Care, and other cross-functional teams to support strategic priorities
• Coordinate strategic projects and business initiatives, ensuring effective execution, stakeholder alignment, and achievement of defined objectives
• Support the development and sharing of best practices, tools, and frameworks to enable successful implementation across markets