Ottobock

Support Engineer

• Perform day to day IT Support needs of the business according to service level targets and objectives as specified by management
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.
• Perform software and application installation, and upgrades.
• Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
• Track, prioritize and document requests using a support desk ticket system.
• Administer phone systems including hardware, softphone, voicemail and cellular.
• Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.
• Work as a team member with other technical staff.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Document all aspects of work including network problems and resolutions for future reference.
• Other duties as assigned.

Desktop Support Analyst I

Sales

• Develop, track, and report KPIs/metrics; analyze trends, escalate issues, and support data-driven decision-making
• Drive continuous improvement initiatives using Lean Six Sigma (LSS) tools to eliminate waste, reduce variation, and improve process flow
• Apply structured problem-solving methodologies (DMAIC, 5 Whys, root cause analysis) and basic data analytics to resolve process and performance issues
• Lead and support Lean activities including Kaizen events, 5S/6S, visual management, and process/value stream mapping to improve safety, quality, delivery, and cost
• Maintain and improve manufacturing and service processes, including sustaining engineering changes and supporting product/process updates
• Support Engineering Change Orders (ECOs), deviations, and validation activities including development of basic test methods
• Provide hands-on troubleshooting support and collaborate with cross-functional teams (Production, Quality, Engineering, Service) to resolve issues

Process Engineer – After Sales Service

Account Manager

• Develops and implements an annual integrated sales/business plan for the assigned territory.
• Achieves specific annual performance goals regarding sales calls; sales targets and territory growth.
• Completes intensive training program to achieve technical proficiency on Ottobock products and services.
• Promotes the use of assigned products to healthcare professionals in an assigned territory through customer visits, the dissemination of sales literature and product demonstrations.
• Partners with Professional Clinical Services to educate healthcare professionals on Ottobock products.
• Uses Salesforce on a daily basis; updating customer information; analysis of customer base for the purpose of identifying/monitoring trends; competitor data and sales opportunities.
• Plans, coordinates and participates in local and regional industry meetings and trade shows.
• Uses communication tools including email and voicemail on a daily basis with a 24 hour response time.
• Completes assigned tasks by specified deadlines, including but not limited to, monthly reports, expense accounts and all other reports requested by the management team.
• Meets assigned deadlines and complete all assigned tasks.
• Maintains all company assets and product consignment in facilities.
• Recognizes opportunities to assist customers and direct them to qualified Ottobock personnel to properly trouble-shoot equipment and diagnose problems.
• Ability to work closely with other departments including but not limited to Customer Service and Marketing .

Principal Territory Manager – FL Mid/North Region

Accounts Receivable

• Process daily tasks assigned from the billing software system.
• Enter and process data related to patient care and reimbursement.
• Check to ensure all patient documents are on file and completed correctly.
• Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims.
• Respond to insurance payor correspondence.
• Contact patients on outstanding balances, assist with payment plans and financial hardships.
• Review and resolve denied claims and resubmit corrected claims to payors for reprocessing.
• Work AR aging reports for payors and patients.
• Review claims forms to primary, secondary, and tertiary insurance payors as needed.
• Submit write-offs, adjustments, and refunds.
• Ensure month-end billing deadlines are met.
• Work accounts promptly to ensure claims are processed appropriately.
• Provide exceptional customer service to all internal and external customers.
• Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed.
• Meets work standards by following productivity, quality, and customer service standards established by the company.
• Complies with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Accounts Receivable Claims Specialist

Manager

• Lead and execute the comprehensive marketing strategies for a product portfolio, encompassing positioning, messaging, and tailored product plans that drive sales and maximize impact throughout the entire product lifecycle.
• Develop go-to-market strategies and drive end-to-end product launch initiatives within the organization, while supporting global launch preparation and coordination as required to ensure successful market introduction.
• Define product positioning and messaging by crafting a compelling value proposition that differentiates the product in a competitive market.
• Track portfolio sales performance and implement data-driven optimization strategies across key sales channels to drive greater portfolio utilization and increase share of wallet.
• Identify growth opportunities by analyzing market and competitive trends and recommending strategic initiatives to capitalize on them.
• In partnership with a finance business partner, oversee all aspects of pricing, promotional planning, and sales forecasting for the portfolio.
• In partnership with a marketing communications program manager, execute marketing activities, including content creation, newsletter features, communications, and promotional materials, to support both sales initiatives and brand awareness.
• Serve as the subject-matter expert on the user and buyer journey for the portfolio, identifying critical decision points and opportunities where marketing can strategically influence outcomes.
• Conduct market research and competitive analyses to identify opportunities and guide product decisions.
• Monitor market trends and manage market share estimates keeping regional leadership and global stakeholders informed of developments that may impact portfolio performance.
• Proactively communicates annual sales targets and real-time performance updates to inventory managers to ensure optimal stock levels and on-shelf product availability.
• Collaborates with cross-functional teams to anticipate demand, address potential shortages, and maintain seamless product distribution.
• Maintain a comprehensive understanding of the portfolio’s reimbursement landscape and lead internal initiatives to address any changes that may impact product performance.
• Provide strategic guidance and support to Sales, Sales Operations, Professional Clinical Services, and Customer Service teams in the implementation of marketing initiatives and sales enablement activities.
• Collaborate closely with global product management, go-to-market, customer experience, and R&D teams to review product performance and market feedback, providing input on future design requirements as needed.

Product Market Manager, Prosthetics

• Own and drive the end-to-end marketing strategy for one of our flagship product portfolios, shaping positioning, messaging, and product lifecycle plans that accelerate adoption, drive sales, and maximize long-term impact.
• Deliver high-impact product launches and go-to-market initiatives by leading cross-functional teams, while supporting global launch preparation and coordination as required to ensure successful market introduction.
• Define and evolve product positioning and messaging, translating complex clinical and technical innovation into clear and compelling value propositions that differentiate Ottobock in a competitive and fast-evolving market.
• Analyze portfolio sales performance and leverage data-driven insights from market and competitive analyses to identify growth opportunities and implement strategies that increase utilization and share of wallet.
• Develop a deep understanding of the portfolio’s reimbursement landscape to shape pricing, implement promotions, and lead internal initiatives to address shifts that impact product performance in the market.
• Lead product forecasting by setting sales targets and proactively communicating portfolio plans and performance updates in real-time to anticipate demand, prevent shortages, and ensure seamless product availability.
• Develop and execute creative marketing activities, including content creation, newsletter features, internal and external communications, and promotional materials to support both sales initiatives and brand awareness.
• Serve as the subject-matter expert on the user and buyer journeys, identifying critical decision points and opportunities where marketing can strategically influence outcomes.
• Enable and inspire the Sales Representatives, Sales Operations, Professional Clinical Services, and Customer Service teams through strategic messaging, impactful training, and sales enablement tools that build confidence, clarity, and consistency in how the portfolio is positioned in the field.
• Collaborate closely with global product management, go-to-market, customer experience, and R&D teams to review product performance and market feedback, providing input on future design requirements as needed.

Senior Product Market Manager

Operations

• Erfassung des Status quo der globalen Patientenversorgung
• Identifikation von Best-in-Class-Prozessen, Werkzeugen und Kostenvorteilen
• Unterscheidung zwischen Prozessen, Produkten und Lösungen für die zentrale Fertigung
• Entwicklung einer zentralen Fertigungsstrategie oder eines Footprints
• Aufbau und Erweiterung einer integrierten Produktions- und Prozesskette
• Übertragung der lokalen und heterogenen Fertigungsprozesse in eine zentrale Fertigungsprozesskette
• Technische Leitung der lokalen Einheiten bezüglich Produktionsprozesse und Werkzeuge

Head of Patient Care Operations

Engineer

• Supports Production and Service leadership in achieving established goals, standards, and performance expectations.
• Assists with the development, tracking, and reporting of Production/Service metrics; escalates trends and issues to leadership.
• Supports continuous improvement initiatives by driving process analysis, documentation updates, and implementation of defined improvements.
• Maintains existing service and manufacturing processes to ensure stable Production/Service capabilities and conformance to quality and regulatory requirements.
• Assists with sustaining engineering activities for current product lines, including minor product or process changes related to function and quality.
• Creates and updates work instructions, visual aids, routers, and Bills of Materials (BOMs).
• Supports creation and execution of Engineering Change Orders (ECOs) and temporary deviations.
• Assists in the development and execution of basic test methods to validate processes and support troubleshooting.
• Provides hands on support for routine process issues; escalates complex problems as appropriate.
• Drives Lean and continuous improvement activities (i.e. efficiency gains, cross training, waste reduction, Poka-Yoke, pull systems, value stream maps, spaghetti diagrams, time studies, etc.).to improve efficiency, throughput, quality, and cost.
• Collaborates with cross functional teams (Production, Service, Quality, Engineering) to support daily operations.
• Continues professional development by staying informed of technical advances through training and on the job learning.
• Demonstrates Ottobock’s vision, guiding principles, and values in daily work.
• Performs other related duties as assigned.

Process Engineer

Accounts Receivable Claims Specialist – Healthcare

Accounts Receivable Specialist – Healthcare

• Identify and assess needs and opportunities to improve existing orthopedic devices
• Analyze cost, business, and complaint data including root cause analyses
• Design engineering solutions including creation and updating of CAD models, simulations and drawings
• Define verification and validation activities for changes as needed
• Collaborate with Operations and other organizational units on the implementation of product improvements
• Champion and document change orders for the changes
• Other duties as assigned

R&D Engineer – Refinement

• Oversight of clinical operations and clinical staff at assigned patient care facility
• Examines and evaluates patient's needs in relation to disease and functional loss
• Formulates design of prosthetic and/or orthotic devices
• Performs evaluation of fit to assure function, medical efficacy, and quality of work
• Instructs patient in use of device and provides post-delivery service and adjustments
• Specify information to administrative staff to conduct reimbursement activities
• Trains Technicians, Residents, Fitters, and other Clinicians
• Utilizes effective materials management, quality, and performance processes
• Meets with physicians, case managers and other referral sources to review services and capabilities
• Provides direction and guidance to technicians responsible for fabrication of orthoses and/or prosthesis
• Accomplishes financial objectives by forecasting requirements and preparing an annual budget
• Achieves and maintains professional knowledge and technical skills through continuing education
• Identifies and creates improvements to processes to promote efficiency and productivity
• Helps ensure offices are ABC/Medicare/Labor Compliant
• Complies with Corporate Compliance and HIPAA requirements
• Enforces all safety regulations; Compliance with Medicare and other governmental regulations
• Performs other duties or special projects as assigned.

Clinical Manager – CPO

• Clinic Manager oversees clinical operations and clinical staff at assigned patient care facility
• Examines and evaluates patient's needs in relation to disease and functional loss
• Formulates design of prosthetic and/or orthotic devices
• Performs evaluation of fit to assure function, medical efficacy, and quality of work are appropriate
• Instructs patient in use of device and provides post-delivery service and adjustments
• Specifies information to administrative staff to conduct reimbursement activities
• Maintains detailed clinical notes in patient records daily
• Trains Technicians, Residents, Fitters, and other Clinicians, as appropriate
• Utilizes effective materials management, quality, and performance processes to maximize device quality and medical efficacy
• Meets with physicians, case managers and other referral sources to review services and capabilities
• Develops and enhances business relationships to identify and secure ongoing sources of referrals
• Provides complete and accurate direction and guidance to technicians responsible for fabrication of orthoses and/or prosthesis
• Forecasts requirements to accomplish financial objectives
• Assists in preparing an annual budget
• Achieves and maintains professional knowledge and technical skills through continuing education
• Identifies and creates improvements to processes to promote efficiency and productivity
• Helps ensure offices are ABC/Medicare/Labor Compliant and assist with accreditation
• Complies with Corporate Compliance and HIPAA requirements
• Enforces all safety regulations and compliance with Medicare and other governmental regulations
• Performs other duties or special projects as assigned

Clinical Manager

• Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims
• Contact patient on outstanding balances, assist with payment plans and financial hardships
• Review denied claims and determine next level of action
• Resubmit corrected claims to payors for reprocessing
• Respond to insurance payor correspondence
• Work AR aging reports for payors and patients
• Print and mail claim forms to insurance payors as need
• Submit write-offs, adjustments, and refunds
• Daily processing of tasks assigned directly to you from the billing software system
• Work accounts promptly to ensure claims are processed appropriately
• Provide exceptional customer service to all internal and external customers
• Remain conscious of all policy changes and denial trends implemented by insurance payors
• Meets work standards by following production and productivity quality standards
• Perform other duties as assigned

Accounts Receivable Specialist

• Lead role in organizing and orchestrating the acquisition of necessary clinical documentation, product requirements and delivery confirmation based on the assistant level needed by sales and billing operations
• Develop sales opportunities by researching and identifying potential accounts.(lead generation)
• Identify decision makers within targeted leads to for the National Sales Director s to begin the sales process
• Collaborate with appropriate team members to determine necessary strategic sales approaches (Sales Director)
• Create and deliver qualified opportunities to the National Sales Director
• Maintain and expand the company's database of prospects
• Ensure follow-up by passing leads to the National Sales Director with calls-to-action, dates, complete profile information, sources, etc.
• Assist in the development of sales presentations, product/service demonstrations, and other sales actions
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Customer Relations and follow-up (Expected Orders, Clinical Documentation Acquisition)
• Specific Account Management and Open Order report generation and follow-up - Focus on higher volume customers such as Martin Bionics OKC - Irving - Austin - Tampa, New Life Brace and Limb, Bremer Brace, Open Bionics and Tropical Sky O&P as well as others designated by the National Sales Director.
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell.
• Handle inbound, unsolicited prospect calls and convert into sales leads for the Region Account Managers
• Enter new customer data and update changes to existing accounts in the corporate database
• Attend periodic sales training where applicable
• Some travel may be required (limited)
• Ability to attend and conduct presentations where necessary
• Manual dexterity required to use desktop computer and peripherals
• Bright Tree knowledge and efficiency
• Care Management Fee Development
• SalesForce role when applicable
• Operational Billing duties & responsibilities