Patient Care Coordinator

Ottobock

Patient Care Coordinator supporting administrative tasks for Ottobock in Livonia, MI. Involves scheduling appointments, maintaining patient documentation, and ensuring quality service.

Posted 7/8/2026full-timeLivonia • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
Assist with scheduling or modifying patient appointments.
Ensure customers receive the best service possible and concerns are satisfactorily resolved.
Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
Create patient account profile in the Medical Record system.
Perform light shipping and receiving of medical device products and components.
Maintain a clean office work environment.
Accept cash payments from patients as appropriate.
Comply with Corporate Compliance and HIPAA responsibilities.
Perform other duties and special projects as assigned.

Requirements

What you’ll need

Proficient in MS Office and databases.
Strong communication and interpersonal skills.
Excellent organizational, analytical, and time management skills
High school diploma or equivalent.
Office administrative management experience, preferably in a medical/dental/therapy office.
Knowledge of Medicare, Medicaid preferred.
Insurance verification experience.
Customer service experience.

Benefits

Comp & perks

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Generous Paid time off
7 Company holidays
Floating holidays
DailyPay
100% company-paid short & long-term disability
401k match up to 3.5%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Insurance VerificationPatient SchedulingMedical Documentation ManagementCash Payment ProcessingData Entry

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsTime Management Skills