OPSWAT

Product Manager

• Set and own the ICAP product vision and roadmap, including the strategic evolution into a Proxy-focused solution.
• Translate market signals, customer needs, and competitive insights into clear product direction and prioritized investments.
• Partner deeply with Engineering, ensuring fast, high-quality execution and scalable architecture.
• Work closely with Sales, Sales Engineering, and Marketing to drive bookings, pipeline, and customer adoption.
• Serve as a strong, visible product leader across regions, with a close partnership with our Vietnam-based teams.
• Balance innovation with operational excellence, ensuring ICAP continues to deliver reliability, performance, and trust at scale.
• Represent ICAP with confidence to customers, partners, and internal leadership.

Director of Product Management, Secure File Gateway, ICAP

Vice President

• Own the technical vision for Core’s evolution: modular design for supporting multi-engine orchestration, processing throughput, format coverage, and API extensibility.
• Drive the product strategy to serve growing file analysis demands across new modalities — archives, encrypted containers, firmware, ML model files.
• Understand Core’s role as the nucleus of the MetaDefender ecosystem and ensure its architecture enables, rather than constrains, adjacent products.
• Shape the growth trajectory with a path toward full P&L ownership as the role and platform mature.
• Installer & Deployment: Unified installation framework supporting online, offline/airgapped, headless, and automated deployment scenarios.
• Configuration & Policy Management: Centralized configuration, policy engines, and tenant-aware settings across the product portfolio.
• Identity & Access: SSO, RBAC, SAML/OIDC integration, and enterprise identity federation.
• Notifications & Reporting: Shared notification framework, audit logging, scheduled and ad-hoc reporting.
• Observability: Telemetry, health monitoring, and operational dashboards.
• Scalability & Architecture: Horizontal scaling patterns, zero-downtime upgrades, HA/DR design, and performance benchmarking.
• Internal Adoption: Build a developer experience so compelling that peer PMs and their engineering teams actively want to integrate. Evangelize, document, support, and iterate.
• UI framework: Build and maintain brand-compatible, language-agnostic UI components so that other teams will not need to reimplement their own.

VP of Platform

Technical Account Manager

• Serve as the primary technical point of contact for assigned enterprise clients.
• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
• Participate in incident response and post-mortem activities when escalations occur.
• Create and maintain technical documentation, runbooks, and environment.

• Own the product strategy and roadmap for Secure File Gateway and ICAP Server, aligning customer needs, market trends, and business priorities.
• Drive product adoption and growth by improving usability, performance, scalability, and integration within enterprise security stacks.
• Lead market and competitive analysis across ICAP, proxy, secure web gateway, and inline inspection technologies to identify differentiation opportunities.
• Translate customer feedback, field insights, and usage data into clear requirements and prioritize initiatives.
• Partner deeply with engineering to deliver secure, reliable, and scalable capabilities—balancing innovation with operational excellence.
• Collaborate with sales, sales engineering, marketing, and customer success on go-to-market strategy, launches, and enablement.
• Support strategic opportunities by participating in customer conversations, technical positioning, and complex deal cycles.
• Define and track success metrics tied to adoption, customer value, and platform performance.
• Act as the voice of the customer, ensuring ICAP continues to meet the expectations of regulated and mission-critical environments.

Director of Product Management, Secure File Gateway, ICAP

VP of Platform

Technical Account Manager

Senior Product Manager, Secure File Gateway, ICAP