OpsArmy

Bilingual

• Coordinate intake for new ABA patients
• Review referrals, intake forms, and required documentation
• Communicate intake progress and requirements to families
• Maintain accurate records in intake and tracking systems
• Collaborate with internal teams to resolve intake gaps
• Use Spanish when appropriate for family communication
• Ensure intake workflows remain organized and timely

Autism Services Intake Coordinator, Bilingual: Spanish, English

Autism Care Intake Coordinator, Bilingual – Spanish, English

• Handle inbound patient intake requests for ABA services
• Collect, verify, and organize intake forms and referrals
• Communicate clearly with families regarding intake status and next steps
• Use Spanish when assisting Spanish-speaking families
• Enter and maintain accurate patient data in internal systems
• Flag missing or incorrect information that may delay services
• Coordinate with scheduling and care teams for smooth handoff
• Follow intake SOPs and maintain data accuracy standards

ABA Patient Intake Specialist, Bilingual: Spanish & English

Data Entry

• Label and annotate data such as text, images, audio, or video according to provided guidelines
• Ensure high accuracy and consistency in data labeling tasks
• Review and validate labeled data to meet quality standards
• Follow project-specific instructions, taxonomies, and annotation rules
• Identify and flag ambiguous or low-quality data for review
• Meet productivity and accuracy targets within assigned deadlines
• Collaborate with team leads, QA teams, and AI/ML engineers when needed
• Maintain data confidentiality and comply with security and privacy policies

Data Annotator

• Conduct patient intake calls in Spanish and English
• Explain ABA intake steps, timelines, and documentation requirements
• Collect and verify patient demographics, referrals, and intake forms
• Review insurance and authorization-related details
• Update internal systems with accurate intake status
• Coordinate with scheduling teams to transition intake-complete cases
• Maintain HIPAA-compliant records and follow SOPs

Patient Intake Specialist – ABA, Bilingual Spanish/English

• Serve as the first point of contact for ABA patient inquiries
• Communicate with families in Spanish and English
• Review intake forms, referrals, and patient details for accuracy
• Follow up on missing or incomplete information
• Track intake progress and update internal systems
• Coordinate with scheduling and care teams

Patient Access Representative – ABA Services, Bilingual

Operations

• Review contracts, invoices, AR/AP documents
• Extract and enter key financial data accurately
• Keep accounting records organized and up to date
• Help maintain and improve internal documentation
• Collaborate across teams in different time zones to ensure smooth processing

Billing Operations Associate

• Support contract workflows by organizing documents
• Ensure information accuracy before processing
• Track contract status and updates using structured logs
• Verify that data across documents matches exactly
• Maintain consistency in naming conventions and file structure

Contract Operations Associate

Therapist

• Schedule Planning & Coordination
• Build and maintain weekly or monthly ABA therapy schedules
• Confirm availability with families and technicians in advance
• Identify conflicts early and resolve scheduling gaps
• Rescheduling & Follow-Ups
• Respond to cancellations and schedule changes promptly
• Coordinate replacement sessions and technician coverage
• Ensure schedule adjustments follow provider guidelines
• Communication & Support
• Maintain clear, professional communication with families
• Deliver scheduling updates in a calm and friendly manner
• Support Spanish-speaking families when applicable
• Accuracy & Workflow Support
• Update scheduling systems with complete accuracy
• Track schedule changes and outstanding items
• Follow workflows and suggest improvements when issues repeat

Therapy Scheduler, ABA Services

• Lead and support talent assigned to client accounts
• Provide ongoing coaching and performance guidance
• Monitor productivity, attendance, and quality standards
• Serve as an operational point of contact for client updates
• Track deliverables and manage task flow across accounts
• Support onboarding and workflow changes
• Resolve issues between clients and talent objectively
• Escalate risks and blockers when needed

Operations Team Lead – Client Accounts

Customer Success Manager

• Build and maintain strong client relationships focused on retention
• Monitor account health and surface risks early
• Support talent through coaching conversations and check-ins
• Align team output with client expectations and service standards
• Oversee onboarding and transitions for new team members
• Track performance trends and operational metrics
• Ensure SOPs are followed and updated when workflows evolve
• De-escalate concerns with clarity, empathy, and solutions

Client Success Operations Lead

• Act as the primary operational contact for assigned client accounts
• Maintain regular check-ins to ensure satisfaction and retention
• Translate client expectations into clear guidance for talent
• Coach team members on quality, productivity, and communication
• Monitor attendance, output, and workflow adherence
• Track deliverables and ensure tasks move on schedule
• Maintain and reinforce SOPs across accounts
• Address issues early and resolve misalignments calmly and professionally

Client Operations Lead

Executive Assistant

• Own inbox management, including high-judgment filtering and drafting
• Manage complex calendars across investors, partners, advisors, and counterparties
• Coordinate meetings across multiple time zones
• Handle travel, accommodations, and logistics
• Serve as a polished, external-facing representative of the firm
• Draft and manage professional correspondence with: High-net-worth individuals, Investment partners, Advisors and external counterparties
• Ensure all communication is precise, thoughtful, and human
• Provide light personal administrative support (appointments, reservations, logistics)
• Seamlessly integrate personal and professional scheduling
• Operational support and process documentation as trust and context build

• Source, outreach to, and onboard brand partners
• Guide vendors through setup and help ensure a smooth launch
• Act as a point of contact for vendors and help coordinate next steps
• Support affiliate and influencer outreach and ongoing campaigns
• Help with marketing campaigns, seasonal promos, and special launches
• Draft outreach emails, DMs, and follow-ups
• Support social media initiatives and assist with light design work (Canva)
• Schedule calls, track outreach, and keep records organized
• Coordinate with internal teams to keep everything moving smoothly