Operations Team Lead – Client Accounts
OpsArmy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Lead and support talent assigned to client accounts
- Provide ongoing coaching and performance guidance
- Monitor productivity, attendance, and quality standards
- Serve as an operational point of contact for client updates
- Track deliverables and manage task flow across accounts
- Support onboarding and workflow changes
- Resolve issues between clients and talent objectively
- Escalate risks and blockers when needed
Requirements
- Experience as a Team Lead, Supervisor, or SME in BPO or ops
- Experience managing people and daily performance
- Exposure to client-facing communication
- Strong organization and multitasking skills
- Calm, solutions-focused approach to problem-solving
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingperformance guidancemonitoring productivityattendance managementquality standardstask flow managementonboarding supportproblem-solvingsolutions-focusedmultitasking