OpsArmy

Reviewer

• Listen to recorded audio conversations and review AI-generated transcripts
• Correct transcription errors, omissions, grammar, punctuation, capitalization, and formatting issues
• Ensure transcripts accurately reflect spoken content
• Identify contextual errors that AI may miss
• Verify spelling, sentence structure, and proper word usage
• Maintain high accuracy and quality standards
• Follow project guidelines and transcription standards
• Meet productivity and turnaround expectations while maintaining quality
• Flag unclear audio, inconsistencies, or quality concerns for further review
• Support ongoing quality improvement efforts and feedback processes

Human Transcription Reviewer

General

• Review and analyze contracts, invoice statements, accounts receivable (AR), and accounts payable (AP) documents.
• Extract and verify critical financial and contractual information.
• Accurately identify, capture, and enter key details from complex financial documents.
• Ensure all data is complete, accurate, and properly documented.
• Maintain organized, accurate, and up-to-date accounting and contract records.
• Support document tracking and record retention processes.
• Assist in creating, updating, and maintaining internal procedures and documentation.
• Contribute to process improvements that enhance efficiency and accuracy.
• Coordinate with team members across different departments and time zones.
• Ensure contracts and financial documents are processed, reviewed, and completed without delays or handoff gaps.

Contract Processor

Accounts Receivable

• Manage supplier setup and ongoing administration in Coupa and similar procurement platforms (Ariba, Jaggaer, etc.).
• Complete supplier registrations, tax documentation (W-9/W-8), banking information, compliance forms, certificates of insurance, and related requirements.
• Maintain accurate vendor master data and monitor portal notifications, rejections, and required updates.
• Create, submit, and track customer invoices through Coupa and other procurement portals.
• Manage PO and non-PO invoicing, PO flips, supporting documentation, and invoice exception resolution.
• Monitor invoice status through the full payment lifecycle and coordinate approval routing as needed.
• Manage accounts receivable aging and collections activities.
• Conduct customer follow-ups regarding outstanding invoices and payment status.
• Reconcile remittances, short payments, credits, and disputed invoices.
• Maintain accurate documentation of collection efforts and customer communications.
• Serve as the primary point of contact for customer Accounts Payable teams.
• Collaborate with internal Sales, Customer Success, Operations, and Delivery teams to obtain approvals and supporting documentation.
• Resolve billing discrepancies and payment issues efficiently.
• Develop and maintain SOPs, checklists, and documentation for portal submissions and invoicing processes.
• Track and report key metrics including aging, collections progress, invoice cycle times, and exception rates.
• Identify opportunities to improve invoicing accuracy, payment turnaround times, and collections performance.

Human Transcription Reviewer

Contract Processor

Accounts Receivable Specialist