OpsArmy

Operations

• Review invoices, contract terms, and A/R & A/P records.
• Validate pricing, billing terms, and financial accuracy.
• Ensure adherence to client standards.
• Enter financial and contract data with precision.
• Identify errors and correct inconsistencies.
• Maintain organized contract documentation.
• Support labeling, audit readiness, and archival cleanup.
• Identify recurring issues or workflow gaps.
• Assist in updating SOPs for smoother operations.
• Liaise with operations, finance, and compliance teams.

Contract Review Operations Analyst

Analyst

• Document Review & Interpretation
• Analyze contracts, financial statements, and invoices.
• Understand technical terms, compliance clauses, and billing logic.
• Extract structured data accurately.
• Documentation Structuring
• Convert unstructured content into standardized documents.
• Maintain templates, formatting standards, and documentation structure.
• Record Maintenance
• Maintain documentation archives and ensure version control.
• Support cleanup and documentation quality checks.
• Process Improvement
• Identify documentation gaps or workflow inefficiencies.
• Contribute to improved templates and SOPs.
• Cross-Functional Collaboration
• Work with finance, compliance, and ops teams.

Technical Documentation Analyst

Compliance

• Review contracts, invoices, and financial statements (A/R, A/P).
• Verify payment terms, billing details, financial entries, and compliance elements.
• Detect inconsistencies or incomplete documentation.
• Enter and validate financial/contract data with full precision.
• Correct discrepancies before final submission.
• Maintain organized, audit-ready financial and contract files.
• Support ongoing documentation cleanup and labeling optimization.
• Suggest improvements for compliance workflows.
• Contribute to updated SOPs based on recurring gaps.
• Coordinate with finance, compliance, and operations teams.
• Clarify unclear data with stakeholders.

Contracts & Compliance Specialist

Data Analyst

• Analyze invoices, billing terms, and payment-related documentation.
• Validate accuracy of billing amounts and schedules.
• Enter billing data precisely into internal systems.
• Perform cross-checks to ensure data integrity.
• Maintain clean billing logs and financial documentation.
• Support ongoing billing data cleanup.
• Recommend improvements to billing workflows.
• Assist with SOP updates based on recurring issues.
• Coordinate with billing, finance, and operations teams.
• Clarify missing information or discrepancies.

Billing Data Analyst

• Review pricing models, billing schedules, and commercial terms.
• Confirm financial structures match contract documentation.
• Flag discrepancies or missing components.
• Enter commercial and financial terms accurately.
• Validate cross-system consistency.
• Maintain commercial term archives and audit-ready documentation.
• Recommend improvements for commercial review workflows.
• Assist with building SOPs for capturing commercial terms.
• Coordinate with billing, finance, and operations.
• Clarify unclear contract elements.

Commercial Terms Analyst

• Serve as the primary operations contact for assigned clients.
• Maintain regular check-ins, gather updates, and clarify expectations.
• Build strong working relationships through proactive follow-ups and transparency.
• Identify concerns early and address them before they become escalations.
• Guide talent on daily tasks, priorities, and quality standards.
• Conduct quick coaching sessions and alignment check-ins.
• Monitor productivity, attendance, and workflow adherence.
• Support talent during onboarding and transitions to new tasks or roles.
• Track deliverables and ensure tasks move on schedule.
• Spot inefficiencies and propose small, practical process improvements.
• Mediate misunderstandings between clients and talent calmly and fairly.
• Resolve workflow gaps before they impact the relationship or performance.

Client Operations Manager

Customer Success Manager

• Act as a reliable point of contact for day-to-day client needs.
• Conduct regular syncs to gather updates, clarify priorities, and set expectations.
• Build trust through consistent communication and timely follow-ups.
• Surface concerns early and provide clear, actionable recommendations.
• Support talent with clarity on tasks, responsibilities, and expectations.
• Provide coaching and guidance to improve performance and communication.
• Track attendance, workload, and overall delivery quality.
• Help new hires or transitioning staff get aligned quickly.
• Ensure all deliverables, tasks, and timelines remain on track.
• Maintain and update SOPs as workflows evolve.
• Identify operational risks or bottlenecks and escalate appropriately.
• Collaborate with internal support teams to close gaps in service delivery.
• Anticipate potential misunderstandings and address them early.
• De-escalate issues using balanced communication and objective reasoning.

Client Success Operations Manager

Recruitment

• Proactive Global Sourcing
• Build regional and international talent pools for recurring and high-demand roles.
• Use advanced sourcing tactics such as Boolean search, targeted outreach, communities, and talent mapping.
• Candidate Engagement & Relationship Building
• Initiate conversations with potential hires and keep them engaged through the process.
• Maintain talent pipelines so that candidates are ready when new roles open.
• Role Alignment & Intake Management
• Conduct intake discussions with hiring managers to clarify expectations, timelines, and required competencies.
• Translate those requirements into targeted sourcing plans.
• Recruitment Workflow Execution
• Facilitate candidate movement from sourcing screening interview offer stages.
• Ensure each candidate receives timely updates and maintains a positive experience.
• Hiring Analytics & Optimization
• Track sourcing effectiveness, conversion rates, and bottlenecks.
• Use data to refine sourcing strategies, improve funnel velocity, and reduce time-to-fill.
• Cross-Functional Hiring Support
• Partner closely with Operations, Client Success, and other internal teams to help forecast future hiring needs.
• Adjust sourcing priorities based on client growth or staffing demands.

Global Talent Acquisition Partner – High-Volume

• Handle multiple requisitions at once across operations, customer support, sales, and entry-level roles.
• Create and maintain organized, predictable pipelines that support continual hiring needs.
• Find candidates using active and passive sourcing strategies, such as LinkedIn outreach, groups, job boards, niche communities, and referral programs.
• Engage talent through personalized, high-volume outreach that drives strong response rates.
• Conduct initial screenings to assess skill fit, communication, and alignment with role expectations.
• Work with hiring teams to understand role priorities, ideal profiles, and volume demands.
• Track all recruiting activities in ATS tools such as Manatal or Workable.
• Identify inefficiencies in the recruiting process and suggest enhancements for scale.

High-Volume Recruitment Specialist

Administration

• Examine contract agreements, invoices, and A/R and A/P records for accuracy.
• Identify key terms, fees, dates, and financial entries with full precision.
• Confirm document completeness and alignment with internal requirements.
• Enter and update financial and contractual information into internal systems.
• Validate data to ensure accuracy and completeness.
• Flag inconsistencies or missing details before final submission.
• Maintain organized records of contract files and financial documents.
• Ensure all digital documents are accurate, updated, and stored properly.
• Assist with documenting workflows and updating SOPs for contract processing.
• Recommend improvements to enhance operational efficiency.
• Coordinate with teams across time zones to ensure smooth contract processing.
• Resolve questions or missing information through clear, professional communication.

Contract Administration Specialist

Security Engineer

• Lead the completion of customer security questionnaires (SIG, CAIQ, VSA, or custom formats).
• Collaborate with Sales, Legal, Product, and Engineering to gather and validate accurate responses.
• Maintain a central repository of security and compliance documentation (policies, certifications, standards).
• Support RFP/RFI processes for security, compliance, and data protection delivering timely, accurate responses.
• Act as the go-to expert for explaining the companys security posture, certifications (SOC 2, ISO 27001, GDPR), and risk management practices.
• Create standardized templates and processes to streamline recurring responses and documentation.
• Liaise directly with customers and prospects during security due diligence and reviews.
• Track and report recurring questions or themes to improve internal alignment and external messaging.