Client Operations Lead
OpsArmy
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Job Level
About the role
- Act as the primary operational contact for assigned client accounts
- Maintain regular check-ins to ensure satisfaction and retention
- Translate client expectations into clear guidance for talent
- Coach team members on quality, productivity, and communication
- Monitor attendance, output, and workflow adherence
- Track deliverables and ensure tasks move on schedule
- Maintain and reinforce SOPs across accounts
- Address issues early and resolve misalignments calmly and professionally
Requirements
- 2–5 years experience in BPO, operations, or client-facing roles
- Experience managing client relationships and supporting retention
- Experience coaching or guiding team members
- Strong English communication and organization skills
- Comfortable managing multiple accounts simultaneously
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingcommunicationorganizationclient relationship managementproblem-solvingworkflow managementquality assuranceproductivity monitoringsatisfaction retentionissue resolution