Client Success Operations Lead
OpsArmy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Build and maintain strong client relationships focused on retention
- Monitor account health and surface risks early
- Support talent through coaching conversations and check-ins
- Align team output with client expectations and service standards
- Oversee onboarding and transitions for new team members
- Track performance trends and operational metrics
- Ensure SOPs are followed and updated when workflows evolve
- De-escalate concerns with clarity, empathy, and solutions
Requirements
- Background in client success, operations, or service delivery
- Experience handling client concerns and long-term accounts
- Experience supporting or coaching team members
- Strong judgment, communication, and follow-through
- Comfortable working in fast-paced, remote environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementcoachingcommunicationjudgmentproblem-solvingempathyperformance trackingoperational metrics analysisde-escalationservice standards alignment