Online Education Services (OES)

Manager

• Drive student success by leading the delivery of high-quality academic Law programs that support exceptional learning experiences and positive student outcomes.
• Champion operational excellence through robust quality assurance processes, effective governance, and compliance with university and accreditation requirements.
• Lead and develop high-performing teams by coaching Academic Leads, fostering engagement, and building a culture of accountability and continuous improvement.
• Oversee portfolio performance and financial sustainability through workforce planning, resource allocation, and management of disciplinary staffing budgets.
• Build and strengthen strategic university partnerships by collaborating with senior academic stakeholders to deliver shared goals and long-term program success.
• Identify and deliver growth opportunities by driving program innovation, continuous improvement initiatives, and the expansion of courses and partnerships.

Academic Portfolio Manager – Law

Student

• Help students feel confident, connected and capable throughout their learning journey
• Build trusted relationships with students through one-to-one coaching, virtual meetings, webinars and small-group workshops
• Support students with encouragement, planning, and clarifying career directions
• Play an important part in shaping the student experience across the full lifecycle
• Provide valuable insights on student engagement and support
• Collaborate closely with Student Success, Academic Quality, and partner university teams to ensure comprehensive support
• Manage your own outreach caseload and follow through on actions
• Contribute to measurable improvements in student outcomes

Student Coach

• Facilitating learning activities that engage and retain students
• Marking assessments and providing meaningful, constructive feedback
• Supporting communication through discussion boards, emails, and live sessions – ensuring visibility to students every 24-48 hours
• Collaborating with academic teams to maintain unit quality
• Upholding OES values to foster a positive team culture and student experience

Online Learning Advisor – Business/Managerial Analytics

• Oversee a portfolio of Project Managers, providing leadership, guidance, and oversight across multiple concurrent projects
• Govern and drive portfolio-level delivery outcomes, ensuring consistency in standards and processes
• Act as escalation point for complex client or project challenges, supporting Project Managers in resolution
• Lead portfolio-level reporting on delivery health, risk, and outcomes for senior leadership
• Drive strategic alignment between delivery, client expectations, and business objectives
• Monitor and manage utilisation trends, resource forecasting, and financial performance across the delivery portfolio
• Ensure portfolio delivery supports broader organisational strategy and growth objectives
• Provide coaching and mentorship to Project Managers, building their capability and leadership presence
• Support Project Managers in professional growth, performance development, and delivery excellence
• Foster a culture of accountability, collaboration, and continuous improvement
• Cultivate a positive and collaborative team community culture that promotes retention, alignment with company values, and active engagement.
• Collaborate with cross-functional leaders (e.g., Sales, Learning, Production, etc.,) to ensure seamless delivery handovers and client satisfaction
• Act as a trusted partner in client engagements, supporting relationship-building and expectation management
• Champion continuous improvement in delivery practices, tools, and systems
• Advocate for innovation in delivery models, processes, and methodologies
• Lead initiatives that enhance efficiency, scalability, and quality of delivery outcomes
• Identify and mitigate systemic delivery risks while implementing best practices across teams

PMO Manager

Lead Generation

• Plan and deliver virtual and conference-based event activity from briefing through to post-event follow-up.
• Manage timelines, deliverables, registrations, logistics, speaker coordination, briefing documents, production schedules, and final execution.
• Coordinate external vendors and conference organisers to ensure every element is delivered accurately, on time, and to brand standard.
• Drive rigorous event readiness and manage details proactively so execution runs smoothly under pressure.
• Important: conference execution will be done remotely – travel is not required.
• Coordinate and execute webinars to drive lead generation and engagement for audiences in the UK, US, and AU.
• Manage webinar timelines, rehearsals, platform setup, communications, speaker preparation, attendee experience, and live delivery support.
• Ensure sessions are professionally run, technically sound, and clearly connected to campaign and lead-generation goals.
• Partner with the Head of Marketing and broader team to ensure events and webinars contribute to lead and pipeline targets.
• Help connect campaign messaging, audience targeting, event experience, and post-event follow-up into a clear demand generation workflow.
• Track deliverables and performance inputs that support reporting on lead generation and marketing contribution.
• Spend approximately 30% of your time adapting and repurposing content for events, webinars, sponsorships, and related campaigns.
• Ensure content is fit for purpose, audience-relevant, on-brand, and tailored to each event format.

Marketing Specialist – Events, Lead Generation

Full-stack Engineer

• Collaborate with cross-functional teams – Work closely with Developers, Testers, Product Owners, and Business Analysts to refine product requirements and drive feature development.
• Assist with architecture and design of scalable solutions – Assist in shaping low-level solution designs with the Solution Architect or Solution Lead, ensuring robust and maintainable implementations.
• Develop high-performance applications – Design, build, and enhance features for our custom-built platform using React (frontend), Node.js (backend), and AWS services.
• Optimize and scale – Continuously improve system performance, scalability, and reliability by refactoring code, improving API efficiency, and enhancing cloud infrastructure.
• Build and integrate APIs – Develop and maintain APIs to enable seamless integrations between our custom platform, Salesforce, data warehouses, and other critical systems.
• Prototype and validate ideas – Create proof-of-concepts (PoCs) to evaluate potential feature implementations and new technologies.
• Ensure cloud-native best practices – Leverage AWS services for serverless computing, containerization, and infrastructure-as-code to drive efficient deployments.
• Support business expansion – Assist in setting up and operating new partner systems both domestically and internationally.
• Enhance DevOps and automation – Work with CI/CD pipelines, monitoring tools, and automated testing to streamline deployment and operations.
• Champion technical excellence – Conduct regular reviews to simplify and streamline the platform, implementing improvements based on best practices.
• Mentor and guide – Support junior developers, conduct code reviews, and contribute to a strong engineering culture.
• Drive innovation – Stay ahead of industry trends, advocate for modern technologies, and help evolve our technology stack.

Full Stack Developer

Content Writer

• Create, develop, manage, and publish content for the organisation’s web presence
• Supporting SEO/GEO goals in line with the Web Team
• Publish content using a CMS (WordPress experience required*)
• Ensure the quality and consistency of online content to maintain a credible, accurate and consistent voice
• Copy edit and proofread all digital content
• Proactively work and align with key internal and external stakeholders
• Work cooperatively with key external and internal stakeholders

Web Content Writer, Coordinator

Project Manager

• Communicate effectively with stakeholders, team members, and clients by actively listening, conveying information clearly, and resolving conflicts professionally and promptly.
• Collaborate with internal stakeholders to plan projects in alignment with client requirements, ensuring risk, dependencies and milestones are proactively managed for successful completion.
• Lead, motivate, and inspire project teams to achieve goals by setting clear expectations, providing guidance, and recognising contributions.
• Plan, organise, and manage project timelines, milestones, and deliverables, including creating and maintaining schedules, prioritising tasks, and delegating responsibilities.
• Manage project budgets, resource allocation, and scope changes, ensuring the team is aware of allocated hours and proactively communicating potential impacts to clients.
• Identify potential risks and issues early, developing proactive solutions and contingency plans to ensure project success.
• Adapt to changing requirements, priorities, and circumstances by adjusting project plans and strategies when necessary.
• Maintain high standards of quality by paying close attention to detail in all project deliverables.
• Apply sound technical knowledge of project management methodologies, tools, software, and industry best practices, with an advantage for experience in EdTech or online learning.
• Build and maintain positive relationships with internal and external stakeholders to support project outcomes.
• Work effectively in both independent and collaborative environments, demonstrating commercial awareness and problem-solving capabilities.
• Operate effectively in an agile setting, quickly grasping new concepts and responding to evolving situations.

Operations

• Lead, develop and cultivate a high-performing student operations team
• Drive a student-first, values-based culture across the function
• Build capability across academic administration, student support and funding processes
• Promote accountability, engagement and continuous improvement
• Develop future leaders within the team
• Oversee all aspects of Student Operations across the partner and programmes
• Ensure service delivery meets agreed SLAs and compliance standards
• Lead lifecycle planning including enrolment, census, progression and completion
• Monitor operational performance and implement improvements
• Oversee development and reporting of metrics across enrolment, retention, funding and operational efficiency
• Ensure compliance with government funding and regulatory requirements
• Monitor and mitigate financial risk including bad debt exposure
• Ensure clear, timely and transparent communication of fee and funding information to students
• Identify opportunities to support retention through proactive financial engagement
• Contribute to operational strategy in partnership with the Director of Academic and Operations
• Identify industry trends and regulatory changes impacting student services and funding
• Lead operational readiness for new partner onboarding
• Drive process innovation to enhance the student online experience
• Support growth strategies through scalable operational models
• Act as key operational contact for the partner university
• Provide performance reporting and insights to partners and the UK Senior Leadership Team
• Collaborate closely with OES Academic, Admissions and IT teams
• Collaborate closely with university partner teams to ensure aligned delivery
• Contribute to annual budget planning for Student Operations
• Deliver financial, operational and student experience KPIs
• Monitor cost of delivery and recommend efficiencies

Student Operations Manager

Customer Success Manager

• Act as the senior day-to-day relationship lead for allocated university client accounts
• Build trusted, long-term relationships with client stakeholders across both operational and executive levels
• Align OES services with client priorities, institutional objectives, and evolving organisational needs
• Lead structured account planning and quarterly business reviews, with agreed objectives, clear actions, and measurable outcomes
• Monitor client health across delivery performance, risk, and stakeholder satisfaction, responding proactively to issues as they arise
• Work collaboratively with Delivery and Service Leads to resolve challenges and maintain client confidence
• Support successful contract renewals and ensure continuity of partnership relationships
• Develop a strong working knowledge of OES's full service portfolio, including Learning Design, Academic Services, Marketing and Recruitment, Technology, Analytics, and other strategic offerings
• Identify where additional OES services can support client priorities, institutional transformation, or operational improvement
• Work collaboratively with the Partnerships Director and specialist teams to introduce, shape, and progress new service opportunities within existing accounts
• Support clients in understanding the value and practical application of new and emerging OES capabilities
• Partner closely with Growth Support and Delivery teams to ensure smooth transitions from new business through to delivery
• Ensure clients experience a coordinated, consistent, and commercially coherent engagement with OES throughout the partnership lifecycle
• Provide client insight and feedback to Product, Marketing, and Delivery teams to support continuous improvement
• Represent OES professionally in client meetings, reviews, and selected sector events
• Develop and maintain a strong understanding of UK higher education priorities, trends, and market pressures
• Strengthen client advocacy through testimonials, references, repeat business, and long-term partnership development

Senior Client Success Manager

Payroll

• Act as the Payroll SME, providing guidance on complex payroll interpretations (Awards, EAs, super, tax, leave, etc.)
• Coach and mentor the Senior Payroll Officer and uplift team capability
• Review high-risk payroll transactions (terminations, redundancies, backpays, remediation)
• Partner with Finance and People & Culture to resolve complex payroll queries
• Strengthen payroll governance, controls, and audit readiness
• Drive process and system improvements, including automation opportunities
• Support payroll operations during peak periods and escalations