Online Education Services (OES)

Content Writer

• Create, develop, manage, and publish content for the organisation’s web presence
• Supporting SEO/GEO goals in line with the Web Team
• Publish content using a CMS (WordPress experience required*)
• Ensure the quality and consistency of online content to maintain a credible, accurate and consistent voice
• Copy edit and proofread all digital content
• Proactively work and align with key internal and external stakeholders
• Work cooperatively with key external and internal stakeholders

Web Content Writer, Coordinator

Project Manager

• Communicate effectively with stakeholders, team members, and clients by actively listening, conveying information clearly, and resolving conflicts professionally and promptly.
• Collaborate with internal stakeholders to plan projects in alignment with client requirements, ensuring risk, dependencies and milestones are proactively managed for successful completion.
• Lead, motivate, and inspire project teams to achieve goals by setting clear expectations, providing guidance, and recognising contributions.
• Plan, organise, and manage project timelines, milestones, and deliverables, including creating and maintaining schedules, prioritising tasks, and delegating responsibilities.
• Manage project budgets, resource allocation, and scope changes, ensuring the team is aware of allocated hours and proactively communicating potential impacts to clients.
• Identify potential risks and issues early, developing proactive solutions and contingency plans to ensure project success.
• Adapt to changing requirements, priorities, and circumstances by adjusting project plans and strategies when necessary.
• Maintain high standards of quality by paying close attention to detail in all project deliverables.
• Apply sound technical knowledge of project management methodologies, tools, software, and industry best practices, with an advantage for experience in EdTech or online learning.
• Build and maintain positive relationships with internal and external stakeholders to support project outcomes.
• Work effectively in both independent and collaborative environments, demonstrating commercial awareness and problem-solving capabilities.
• Operate effectively in an agile setting, quickly grasping new concepts and responding to evolving situations.

Operations

• Lead, develop and cultivate a high-performing student operations team
• Drive a student-first, values-based culture across the function
• Build capability across academic administration, student support and funding processes
• Promote accountability, engagement and continuous improvement
• Develop future leaders within the team
• Oversee all aspects of Student Operations across the partner and programmes
• Ensure service delivery meets agreed SLAs and compliance standards
• Lead lifecycle planning including enrolment, census, progression and completion
• Monitor operational performance and implement improvements
• Oversee development and reporting of metrics across enrolment, retention, funding and operational efficiency
• Ensure compliance with government funding and regulatory requirements
• Monitor and mitigate financial risk including bad debt exposure
• Ensure clear, timely and transparent communication of fee and funding information to students
• Identify opportunities to support retention through proactive financial engagement
• Contribute to operational strategy in partnership with the Director of Academic and Operations
• Identify industry trends and regulatory changes impacting student services and funding
• Lead operational readiness for new partner onboarding
• Drive process innovation to enhance the student online experience
• Support growth strategies through scalable operational models
• Act as key operational contact for the partner university
• Provide performance reporting and insights to partners and the UK Senior Leadership Team
• Collaborate closely with OES Academic, Admissions and IT teams
• Collaborate closely with university partner teams to ensure aligned delivery
• Contribute to annual budget planning for Student Operations
• Deliver financial, operational and student experience KPIs
• Monitor cost of delivery and recommend efficiencies

Student Operations Manager

Customer Success Manager

• Act as the senior day-to-day relationship lead for allocated university client accounts
• Build trusted, long-term relationships with client stakeholders across both operational and executive levels
• Align OES services with client priorities, institutional objectives, and evolving organisational needs
• Lead structured account planning and quarterly business reviews, with agreed objectives, clear actions, and measurable outcomes
• Monitor client health across delivery performance, risk, and stakeholder satisfaction, responding proactively to issues as they arise
• Work collaboratively with Delivery and Service Leads to resolve challenges and maintain client confidence
• Support successful contract renewals and ensure continuity of partnership relationships
• Develop a strong working knowledge of OES's full service portfolio, including Learning Design, Academic Services, Marketing and Recruitment, Technology, Analytics, and other strategic offerings
• Identify where additional OES services can support client priorities, institutional transformation, or operational improvement
• Work collaboratively with the Partnerships Director and specialist teams to introduce, shape, and progress new service opportunities within existing accounts
• Support clients in understanding the value and practical application of new and emerging OES capabilities
• Partner closely with Growth Support and Delivery teams to ensure smooth transitions from new business through to delivery
• Ensure clients experience a coordinated, consistent, and commercially coherent engagement with OES throughout the partnership lifecycle
• Provide client insight and feedback to Product, Marketing, and Delivery teams to support continuous improvement
• Represent OES professionally in client meetings, reviews, and selected sector events
• Develop and maintain a strong understanding of UK higher education priorities, trends, and market pressures
• Strengthen client advocacy through testimonials, references, repeat business, and long-term partnership development

Senior Client Success Manager

Payroll

• Act as the Payroll SME, providing guidance on complex payroll interpretations (Awards, EAs, super, tax, leave, etc.)
• Coach and mentor the Senior Payroll Officer and uplift team capability
• Review high-risk payroll transactions (terminations, redundancies, backpays, remediation)
• Partner with Finance and People & Culture to resolve complex payroll queries
• Strengthen payroll governance, controls, and audit readiness
• Drive process and system improvements, including automation opportunities
• Support payroll operations during peak periods and escalations

Payroll Lead

Marketing

• Own and deliver agreed marketing initiatives and projects across the full acquisition funnel to support lead and enrolment targets.
• Plan, manage, and execute marketing projects end‑to‑end, from creative brief development and stakeholder alignment through to launch and post‑campaign evaluation.
• Act as a liaison (alongside the Marketing Manager) between performance, creative, digital, content, and marketing automation teams to ensure smooth, aligned delivery.
• Lead creative uplift initiatives, including testing new formats, refining messaging, and enhancing creative performance.
• Identify and implement improvements to the student acquisition journey, such as lead magnets, landing page optimisation, and funnel enhancements.
• Develop clear, outcomes‑focused creative and media briefs informed by audience insights and performance goals.
• Coordinate internal teams and external agencies to deliver campaigns on time, within scope, and to a consistently high standard.
• Monitor campaign, creative, and funnel performance, translating insights into actionable optimisation recommendations.
• Conduct competitor, market, and audience research to identify opportunities for improved effectiveness and innovation.

Marketing Specialist

Performance Marketing

• Support the execution and optimisation of paid media campaigns across search, social and display
• Ensure campaigns are aligned to strategy, audience, and brand guidelines
• Monitor budgets, identify opportunities, and drive channel performance
• Analyse campaign performance across key metrics (CPC, CTR, CPL, CPA)
• Provide data-led recommendations to improve efficiency and outcomes
• Continuously test and refine targeting, messaging, and creative
• Deliver actionable insights and reporting to internal stakeholders
• Partner with Marketing Managers to align campaign activity with broader strategies
• Champion a test-and-learn approach across channels and campaigns
• Identify new opportunities to reach and convert target audiences

Performance Marketing Specialist

SEO Marketing

• The** GEO/SEO Specialist ** is responsible for optimising partner websites for **Generative Engine Optimisation**, ensuring they are technically structured, crawlable, and AI‑readable across LLM‑driven search environments. This role focuses o**n technical audits, LLM‑specific optimisation, and translating AI search insights into practical, scalable recommendations across partner sites. **
• - Conduct ongoing technical GEO audits across all priority partner websites, assessing crawlability, indexing, site structure, UX and AI readability.
• - Work with development teams on website speed optimization with a focus on Core Web Vitals score within Google Search Console.
• - Implement and maintain LLMs.txt and other emerging AI search protocols across partner sites.
• - Identify and resolve technical issues impacting visibility in generative search platforms.
• - Provide strategic recommendations for AI‑optimised content structures, schema, navigation and internal linking.
• - Monitor and analyse AI and organic search performance using tools such as Google Search Console, Ahrefs and SEMRush.
• - Produce monthly GEO performance reports, highlighting insights, risks and opportunities.
• - Collaborate closely with Content, Digital, IT and Marketing teams to ensure technical recommendations are implemented effectively.
• - Stay current on evolving LLM and generative search best practices, adapting optimisation approaches as platforms change.

GEO/SEO Specialist – Generative Engine Optimization

Salesforce Developer

• Deliver ongoing Salesforce enhancements and custom development
• Provide Salesforce administration and platform support
• Identify, implement and optimise Salesforce workflows and processes
• Investigate and resolve data issues, addressing root causes
• Liaise with third‑party development partners
• Conduct functionality walkthroughs and knowledge sharing for new and existing staff
• Contribute to the continuous improvement of the Salesforce platform