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Student Operations Manager
Online Education Services (OES)Student Operations Manager leading a student operations team at OES in a hybrid model. Overseeing student lifecycle processes while fostering a culture of student success within the UK education sector.
About the role
Key responsibilities & impact- Lead, develop and cultivate a high-performing student operations team
- Drive a student-first, values-based culture across the function
- Build capability across academic administration, student support and funding processes
- Promote accountability, engagement and continuous improvement
- Develop future leaders within the team
- Oversee all aspects of Student Operations across the partner and programmes
- Ensure service delivery meets agreed SLAs and compliance standards
- Lead lifecycle planning including enrolment, census, progression and completion
- Monitor operational performance and implement improvements
- Oversee development and reporting of metrics across enrolment, retention, funding and operational efficiency
- Ensure compliance with government funding and regulatory requirements
- Monitor and mitigate financial risk including bad debt exposure
- Ensure clear, timely and transparent communication of fee and funding information to students
- Identify opportunities to support retention through proactive financial engagement
- Contribute to operational strategy in partnership with the Director of Academic and Operations
- Identify industry trends and regulatory changes impacting student services and funding
- Lead operational readiness for new partner onboarding
- Drive process innovation to enhance the student online experience
- Support growth strategies through scalable operational models
- Act as key operational contact for the partner university
- Provide performance reporting and insights to partners and the UK Senior Leadership Team
- Collaborate closely with OES Academic, Admissions and IT teams
- Collaborate closely with university partner teams to ensure aligned delivery
- Contribute to annual budget planning for Student Operations
- Deliver financial, operational and student experience KPIs
- Monitor cost of delivery and recommend efficiencies
Requirements
What you’ll need- Demonstrated experience leading or managing a student-facing operations or services function
- Strong working knowledge of student lifecycle processes — enrolment, progression, retention and funding
- A thorough understanding of compliance requirements in higher education or student funding environments
- The ability to lead, motivate and develop a high-performing team through periods of cyclical pressure and change
- Strong analytical skills, with experience using data and metrics to drive performance and continuous improvement
- Excellent communication skills, with the confidence to engage effectively with students, partners and senior stakeholders
- Commercial awareness, with experience contributing to budget planning and identifying operational efficiencies
- A genuine commitment to student success and an instinct for balancing student advocacy with financial governance
- Experience of working cross-functionally with academic, IT, admissions or commercial teams is a distinct advantage
Benefits
Comp & perks- Global organisation focused on growth with lots of opportunities for our employees
- Engaging and vibrant organisational culture
- 35 hour working week, within a flexible working environment
- OES values driven recruitment principles
- Career-life fit — health and wellbeing focus
- 25 days of annual leave + Bank holidays
- Purchased leave scheme
- OES strategy reflects respect, honesty and diversity
- Continuous improvement through challenging and meaningful work
- Study assistance and leave for eligible employees
- High growth industry and strong partner/shareholder backing
- Genuine focus on student success
- Global mentoring program
- We are proud to support the Living Wage movement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
student lifecycle processesenrolmentprogressionretentionfundingcompliance requirementsdata analysisperformance metricsbudget planningoperational efficiencies
Soft Skills
leadershipteam developmentcommunicationanalytical skillscommercial awarenessstudent advocacycollaborationmotivationcontinuous improvementengagement