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Student Operations Manager
Online Education Services (OES)Student Operations Manager leading a student operations team at OES in a hybrid model. Overseeing student lifecycle processes while fostering a culture of student success within the UK education sector.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
student lifecycle processesenrolmentprogressionretentionfundingcompliance requirementsdata analysisperformance metricsbudget planningoperational efficiencies
Soft Skills
leadershipteam developmentcommunicationanalytical skillscommercial awarenessstudent advocacycollaborationmotivationcontinuous improvementengagement
Industry Keywords
student operationshigher educationregulatory compliancefinancial governancestudent supportservice deliveryoperational strategypartner onboardingprocess innovationKPI reporting
About the role
Key responsibilities & impact- Lead, develop and cultivate a high-performing student operations team
- Drive a student-first, values-based culture across the function
- Build capability across academic administration, student support and funding processes
- Promote accountability, engagement and continuous improvement
- Develop future leaders within the team
- Oversee all aspects of Student Operations across the partner and programmes
- Ensure service delivery meets agreed SLAs and compliance standards
- Lead lifecycle planning including enrolment, census, progression and completion
- Monitor operational performance and implement improvements
- Oversee development and reporting of metrics across enrolment, retention, funding and operational efficiency
- Ensure compliance with government funding and regulatory requirements
- Monitor and mitigate financial risk including bad debt exposure
- Ensure clear, timely and transparent communication of fee and funding information to students
- Identify opportunities to support retention through proactive financial engagement
- Contribute to operational strategy in partnership with the Director of Academic and Operations
- Identify industry trends and regulatory changes impacting student services and funding
- Lead operational readiness for new partner onboarding
- Drive process innovation to enhance the student online experience
- Support growth strategies through scalable operational models
- Act as key operational contact for the partner university
- Provide performance reporting and insights to partners and the UK Senior Leadership Team
- Collaborate closely with OES Academic, Admissions and IT teams
- Collaborate closely with university partner teams to ensure aligned delivery
- Contribute to annual budget planning for Student Operations
- Deliver financial, operational and student experience KPIs
- Monitor cost of delivery and recommend efficiencies
Requirements
What you’ll need- Demonstrated experience leading or managing a student-facing operations or services function
- Strong working knowledge of student lifecycle processes — enrolment, progression, retention and funding
- A thorough understanding of compliance requirements in higher education or student funding environments
- The ability to lead, motivate and develop a high-performing team through periods of cyclical pressure and change
- Strong analytical skills, with experience using data and metrics to drive performance and continuous improvement
- Excellent communication skills, with the confidence to engage effectively with students, partners and senior stakeholders
- Commercial awareness, with experience contributing to budget planning and identifying operational efficiencies
- A genuine commitment to student success and an instinct for balancing student advocacy with financial governance
- Experience of working cross-functionally with academic, IT, admissions or commercial teams is a distinct advantage
Benefits
Comp & perks- Global organisation focused on growth with lots of opportunities for our employees
- Engaging and vibrant organisational culture
- 35 hour working week, within a flexible working environment
- OES values driven recruitment principles
- Career-life fit — health and wellbeing focus
- 25 days of annual leave + Bank holidays
- Purchased leave scheme
- OES strategy reflects respect, honesty and diversity
- Continuous improvement through challenging and meaningful work
- Study assistance and leave for eligible employees
- High growth industry and strong partner/shareholder backing
- Genuine focus on student success
- Global mentoring program
- We are proud to support the Living Wage movement