Student Coach

Online Education Services (OES)

Student Coach helping students feel confident and connected through personal support and guidance. Collaborating across teams to enhance student engagement and success in a hybrid education setting.

Posted 7/23/2026full-timeBirmingham • 🇬🇧 United KingdomEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and coaching skills to effectively support and guide students through their learning journey. Utilizes organizational abilities to manage caseloads and ensure timely follow-up actions while fostering a student-centered approach.

Highest-signal resume keywords

Student Support ExperienceCoaching SkillsCRM Systems ExperienceOrganizational SkillsEmpathetic Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Student EngagementCareer Development PrinciplesOne-to-One CoachingVirtual CoachingFollow-Up Actions

Soft Skills

Interpersonal SkillsMotivational SkillsProactive ApproachResilienceRapport Building

Tools & Technologies

Salesforce

Industry Keywords

Student SuccessAcademic QualityCareer ProgressionStudent DevelopmentOutreach Caseload

About the role

Key responsibilities & impact

Help students feel confident, connected and capable throughout their learning journey
Build trusted relationships with students through one-to-one coaching, virtual meetings, webinars and small-group workshops
Support students with encouragement, planning, and clarifying career directions
Play an important part in shaping the student experience across the full lifecycle
Provide valuable insights on student engagement and support
Collaborate closely with Student Success, Academic Quality, and partner university teams to ensure comprehensive support
Manage your own outreach caseload and follow through on actions
Contribute to measurable improvements in student outcomes

Requirements

What you’ll need

Experience in student support, coaching, mentoring or engagement roles
Strong interpersonal, motivational and coaching skills
Confidence delivering one-to-one phone-based and virtual coaching sessions
The ability to build rapport, inspire confidence and help students identify practical next steps
An empathetic, proactive and resilient approach to supporting students through challenges
Strong organisational skills, with the ability to manage a caseload and complete follow-up actions reliably
The ability to recognise when a student may need more specialist academic, welfare, funding or careers support, and to escalate or signpost appropriately
An understanding of employability, career progression or student development principles, which would be desirable
Experience using CRM systems; Salesforce experience would be an advantage
A highly motivated, student-centred approach and a commitment to delivering excellent support

Benefits

Comp & perks

Global organisation focused on growth, with lots of opportunities for our employees
Engaging and vibrant organisational culture
35-hour working week within a flexible working environment
OES values-driven recruitment principles
Career-life fit, with a strong health and wellbeing focus
25 days of annual leave plus bank holidays
Purchased leave scheme
A strategy built on respect, honesty and diversity
Continuous improvement through challenging and meaningful work
Study assistance and leave for eligible employees
A high-growth industry with strong partner and shareholder backing
A genuine focus on student success
Global mentoring programme
Proud supporters of the Living Wage movement