Senior Client Success Manager

Online Education Services (OES)

Senior Client Success Manager at OES enhancing partnerships with universities to drive client success and institutional transformation. Building relationships and aligning services with client priorities for growth.

Posted 6/2/2026full-timeBirmingham • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Act as the senior day-to-day relationship lead for allocated university client accounts
Build trusted, long-term relationships with client stakeholders across both operational and executive levels
Align OES services with client priorities, institutional objectives, and evolving organisational needs
Lead structured account planning and quarterly business reviews, with agreed objectives, clear actions, and measurable outcomes
Monitor client health across delivery performance, risk, and stakeholder satisfaction, responding proactively to issues as they arise
Work collaboratively with Delivery and Service Leads to resolve challenges and maintain client confidence
Support successful contract renewals and ensure continuity of partnership relationships
Develop a strong working knowledge of OES's full service portfolio, including Learning Design, Academic Services, Marketing and Recruitment, Technology, Analytics, and other strategic offerings
Identify where additional OES services can support client priorities, institutional transformation, or operational improvement
Work collaboratively with the Partnerships Director and specialist teams to introduce, shape, and progress new service opportunities within existing accounts
Support clients in understanding the value and practical application of new and emerging OES capabilities
Partner closely with Growth Support and Delivery teams to ensure smooth transitions from new business through to delivery
Ensure clients experience a coordinated, consistent, and commercially coherent engagement with OES throughout the partnership lifecycle
Provide client insight and feedback to Product, Marketing, and Delivery teams to support continuous improvement
Represent OES professionally in client meetings, reviews, and selected sector events
Develop and maintain a strong understanding of UK higher education priorities, trends, and market pressures
Strengthen client advocacy through testimonials, references, repeat business, and long-term partnership development

Requirements

What you’ll need

Demonstrated ability to manage complex, multi-stakeholder client relationships at senior institutional level
Strong consultative communication skills, with the confidence to engage effectively with executive stakeholders
Commercial awareness, with experience identifying and supporting growth opportunities within existing accounts
The ability to work cross-functionally across commercial and delivery teams and manage competing priorities in a fast-paced environment
Strong organisational skills and sound judgement in managing time and priorities independently
A working knowledge of the UK higher education landscape and the digital transformation challenges facing the sector — this is considered a distinct advantage

Benefits

Comp & perks

Global organisation focused on growth with lots of opportunities for our employees
Engaging & vibrant organisational culture
35 hour working week, within a flexible working environment
OES values driven recruitment principles
Career-life fit – health & wellbeing focus
25 days of annual leave + Bank holidays
Purchased leave scheme
OES strategy reflects respect, honesty & diversity
Continuous improvement through challenging & meaningful work
Study assistance and leave for eligible employees
High growth industry & strong partner/shareholder backing
Genuine focus on student success
Global mentoring program
We are proud to support the Living the Wage movement

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Soft Skills

relationship managementconsultative communicationcommercial awarenesscross-functional collaborationorganizational skillsjudgmentstakeholder engagementclient advocacyproblem-solvingstrategic planning