Omie

Sales

• Manage the full negotiation and closing cycle for our software;
• Manage the sales funnel;
• Identify and qualify business opportunities to ensure achievement of established targets;
• Develop tailored messaging and approaches appropriate to each prospect’s profile and industry segment;
• Prepare commercial proposals that clearly convey the value of the investment;
• Demonstrate the Omie platform and all its functionalities, emphasizing problem-solving and addressing prospects’ needs;
• Accurately report forecast and pipeline in the CRM, ensuring visibility of business potential.

Sales Executive

Backend Engineer

• Liderar o processo de prospecção, qualificação e fechamento de parcerias com Contadores e Escritórios Contábeis, atuando com autonomia nas etapas do ciclo comercial;
• Apresentar de forma consultiva e estratégica os benefícios da parceria, adaptando o discurso ao perfil e às dores de cada lead;
• Realizar diagnóstico aprofundado das necessidades, contexto e maturidade digital de cada lead, propondo soluções customizadas com alto poder de persuasão;
• Gerir e desenvolver ativamente uma carteira de parceiros de alta complexidade, garantindo retenção, engajamento e expansão do volume de negócios gerado;
• Conduzir visitas externas estratégicas na região, priorizando contas com maior potencial e cultivando relacionamentos de longo prazo;
• Mapear perfis de clientes e comportamentos de mercado, gerando inteligência comercial para previsibilidade e aprimoramento das abordagens do time;
• Atuar como referência técnica e parceiro estratégico na evolução do processo de qualificação de leads e passagem do bastão com o time de SDRs;
• Identificar oportunidades de melhoria nos processos comerciais e propor iniciativas de otimização com base em dados e experiência de campo.

Executivo(a) de Contas Sênior – Franquias

• Work on the development of highly complex technical solutions for the Omie system.
• Master the software backend architecture and be able to work within it by analyzing its components, structure, and functionality.
• Ensure the use and application of best practices in test development (manual and automated) and in implementing software requirements.
• Identify and validate business and architectural solutions through communication and knowledge sharing with the development team.
• Participate in tactical and operational discussions and in defining annual technical goals for the area, conducting feasibility studies and proofs of concept.
• Mentor, train, and collaborate with the development team to find business, architectural, and design solutions through communication and knowledge dissemination.
• Ensure the development team's short- and mid-term goals are met, including the ability to adjust practices, standard procedures, and task prioritization as needed.

Senior Back End Developer, Financial Services

Financial Planning and Analysis

• Ensure operational excellence, stability, and growth of Omie’s financial services ecosystem.
• Lead operations for the Omie Cash digital account and other financial products, manage relationships with BaaS partners, and drive customer retention through a seamless and secure financial experience.
• Incident Management: Lead contingency planning and rapid resolution of operational failures in payments, PIX, boletos (payment slips), and transfers.
• BaaS Partner Management: Monitor SLAs (Service Level Agreements), API stability, and report friction points to Banking-as-a-Service providers.
• Customer Retention and Engagement: Analyze digital account usage data to develop strategies that reduce churn and increase transacted volume (TPV).
• Risk Mitigation: Oversee compliance rules, fraud prevention, and regulatory security integrated with the Omie ERP.
• Team Management: Develop the internal team responsible for second-line support and financial settlement.
• Performance Metrics (KPIs): Monitor system availability metrics, average handling time (AHT), retention rate, and transactional efficiency.

Operations Coordinator, Financial Services

Analytics Engineer

• Structure and evolve the corporate analytics layer, transforming data already available on the platform into reliable, organized, metrics-oriented assets.
• Analytics Modeling & Metrics: Develop and evolve dimensional and metric-driven models.
• Define and standardize corporate KPIs.
• Build data marts oriented to business domains.
• Define and maintain a semantic layer for consumption by BI tools and analytical applications.
• Document business rules and metric calculations.
• Solution and Data Product Development: Design and evolve data products based on certified metrics.
• Create analytics-ready datasets for consumption.
• Establish reliable data foundations to support AI initiatives and predictive models.
• Collaborate with business areas in designing data-driven solutions.
• Quality, Governance & Performance: Implement quality tests in the analytics layer.
• Ensure traceability and consistency of metrics.
• Ensure adequate performance for analytical consumption.
• Strategic Engagement: Work closely with Product, Operations and Finance to define strategic metrics.

Senior Analytics Engineer

Marketing

• Support the creation and organization of briefings for campaigns and projects;
• Attend internal team meetings and meetings with suppliers and external partners;
• Contribute to the development of incentive and conversion campaigns led by the Trade Marketing team;
• Assist in managing partnerships and analyzing the department’s performance, with high visibility and direct contact with Senior Management;
• Support the generation of purchase orders with the Purchasing team, track receipt of contracted products/services, and monitor the department’s inventory.

Trade Marketing Intern

Customer Support

• Realizar o atendimento e a mediação dos casos mais complexos, críticos ou que envolvam riscos à marca, vindos da Ouvidoria e Reclame Aqui; (via telefone, chat, WhatsApp, e-mail e RA).
• Negociar acordos e planos de retenção, visando manter o cliente ativo na base sem comprometer a sustentabilidade do negócio;
• Articular com as áreas parceiras (Comercial, Suporte, Desenvolvimento, etc.) a resolução ágil dos casos, atuando como o facilitador entre a necessidade do cliente e os processos internos da empresa.
• Identificar e sinalizar para a liderança os problemas crônicos ou falhas de processos que estão gerando reclamações repetitivas;
• Contribuir ativamente para a manutenção dos indicadores operacionais da área (como índice de solução e reputação Reclame Aqui);
• Propor melhorias práticas nas ferramentas de atendimento, fluxos de trabalho e scripts de comunicação da equipe;
• Participar de treinamentos e reuniões de resultados, apoiando a liderança na construção de planos de ação operacionais.

Analista de Sucesso do Cliente Sênior – Ouvidoria e Reclame aqui

Architect

• Develop and implement robust data architectures that support business and analytics needs.
• Design and manage databases, data warehouses and data lakes.
• Define standards and best practices for data management and data governance.
• Collaborate with IT, engineering and product teams to ensure efficient integration of data systems.
• Ensure the quality, integrity and security of stored and transmitted data.
• Participate in big data and predictive analytics projects, providing technical guidance and leadership.
• Monitor data system performance and perform continuous optimizations.
• Document the data architecture and related processes, maintaining accurate and up-to-date records.
• Support the resolution of complex data issues and the implementation of scalable solutions.