Omie

Consultant

• Your primary objective will be to present our system and pursue partnerships with Accountants/Accounting Firms;
• Convincingly present the benefits of a potential partnership to accountants through meetings;
• Consultatively assess each lead’s needs, pain points and context, and recommend how we can help resolve their issues;
• Manage relationships with the portfolio of partners;
• Identify different customer profiles to obtain more information and improve predictability in negotiations;
• Advance the lead qualification process and handle smooth handoffs with the SDR team.

Commercial Consultant – Franchises

Sales Development Rep

• Handle inbound and outbound contacts, acting as the first point of contact with prospects;
• Conduct the initial stage of the sales process, identifying pain points and business opportunities;
• Prospect new leads and reach out via phone, e-mail and other channels;
• Qualify leads according to pre-established criteria, ensuring accurate handoff to Sales Executives;
• Organize calendars and cadence flows for interacting with leads;
• Schedule presentation meetings for Sales Executives with end customers;
• Maintain and update the CRM regularly and ensure data accuracy;
• Monitor KPIs and record prospecting performance metrics.

SDR – Franchises

Full-stack Engineer

• Work on developing new user interfaces, translating product requirements and graphic designs into functional, responsive code.
• Maintain and improve our products, ensuring they are up to date, scalable, and perform well across all platforms and devices.
• Collaborate with the back-end team to integrate APIs and back-end services and ensure a seamless end-user experience.
• Assist in creating reusable libraries and frameworks for future use.
• Identify and resolve performance issues and bottlenecks to improve the user experience.
• Participate in code review meetings, share knowledge, and learn from team members.
• Perform unit and user interface tests to ensure product functionality.

Fullstack Developer

Support Engineer

• Provide customer support to Omie POS clients via chat and phone.
• Perform remote access to customers' machines to assist them when necessary.
• Create step-by-step guides for procedures performed in the system in image and text formats or videos to resolve customer questions.
• Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution.
• Redirect any chat or phone inquiry that falls outside your area to the appropriate department to help the customer resolve their issue in the right place.
• Work in a consultative manner and provide a personalized, human-centered customer experience for all.

Junior Technical Support Analyst – Omie POS

3D Artist

• The Motion Designer / Graphic Designer will be responsible for creating and producing motion graphics, videos, and static artwork for digital campaigns and advertising pieces.
• This professional will work collaboratively with the design and content teams to transform creative concepts into impactful animations aligned with the brand's communication objectives.
• The focus will be on projects with strong aesthetic quality that meet the needs of various platforms, such as social media, performance assets, email marketing campaigns, and other digital campaigns.
• Develop 2D motions, transitions, graphic elements, and promotional videos for the company's marketing and branding campaigns;
• Produce creative videos and animations, working from concept to final delivery with an emphasis on visual storytelling, smoothness, and impact;
• Create explainer videos, social media motions, animated banners, and multimedia content for campaigns;
• Collaborate with designers and content analysts to create animated content that aligns with campaign objectives;
• Interpret creative briefs and translate concepts and ideas into animations;
• Edit videos and animations, incorporating visual effects, color grading, transitions, and audio treatment, ensuring content is ready for distribution on digital platforms;
• Create layouts, icons, illustrations, and other graphic elements to be used in animations, ensuring visual consistency with campaigns;
• Adapt animations and videos to different formats and aspect ratios, taking into account the specifications of each platform (Instagram, Facebook, YouTube, LinkedIn, TikTok, etc.);
• Ensure all videos and animations are optimized for best performance in terms of quality;
• Manage multiple projects simultaneously, meeting established deadlines without compromising quality of work.

Motion Designer, Graphic Designer

Bookkeeper

• Manage and grow a portfolio of accountant partners (farmer role);
• Conduct visits to accountants;
• Demonstrate the system and all its features, emphasizing how it solves pain points and meets prospects’ needs;
• Manage the sales funnel;
• Identify and qualify business opportunities to ensure achievement of established targets;
• Develop tailored messaging and approaches appropriate to each prospect’s profile and industry segment;
• Prepare commercial proposals that convey clear value for the investment;
• Report accurate forecasts and pipeline information in the CRM, ensuring visibility into potential business.

Business Executive – Accountant Success

• You will be responsible for the technical leadership of the Services module of our ERP in production — a critical, high-impact area for our customers.
• This is a true technical leadership role, not just a senior developer position.
• You will be the sole lead for the module, reporting directly to the Chief Technology Officer.
• Upon taking the role, you will inherit a team of 8 to 10 developers at varying maturity levels, and will be responsible for:
• Keeping the Service Invoicing (NFSe) development pipeline active, stable and uninterrupted.
• Continuously evolving the module with new functionality.
• Maintaining a close relationship with the Support team to ensure excellent customer service.
• Ensuring quality and predictability of deliveries, reducing rework.
• Making sure documentation and UX are clear enough that customers do not need support to understand new features.
• Team leadership and management:
• Lead, develop and mentor 8 to 10 developers at different levels.
• Be directly accountable for the team’s performance, quality and deliveries.
• Identify competency gaps and create structured development plans.
• Establish high standards of commitment, quality and excellence.
• Make difficult decisions on prioritization, scale, risks and technical trade-offs.
• Technical planning and architecture:
• Define the technical strategy for the Services module (NFSe, billing and integrations).
• Analyze requirements and propose scalable, sustainable and resilient solutions.
• Plan and execute refactors and architectural improvements.
• Evaluate and recommend technologies aligned with business objectives.
• Ensure security, performance, compliance and maintainability across all solutions.
• Quality and delivery:
• Implement strict code standards, excellent code reviews and structured best practices.
• Ensure high coverage of automated tests.
• Establish a clear, non-negotiable Definition of Done.
• Ensure the quality of all customer-facing deliveries.
• Prioritize eliminating rework and production bugs.
• Ensure technical documentation and intuitive UX.
• Stakeholder communication:
• Proactively communicate status, risks and impediments to the CTO.
• Work closely with Support to understand real customer pain points.
• Interact with Product and Business teams for intelligent prioritization.
• Translate technical decisions into language accessible to non-technical stakeholders.
• Manage realistic expectations around timelines and effort.
• Metrics and continuous improvement:
• Rigorously track roadmap delivery, production bugs and time to resolution.
• Conduct structured retrospectives and implement improvements iteratively.
• Mentor junior developers with the goal of reaching senior level within 12 months.
• Demonstrate measurable results in quality and customer satisfaction.

Tech Lead – Services Module, ERP

Backend Engineer

• Atuar no desenvolvimento soluções técnicas de alta complexidade para o sistema Omie;
• Dominar a arquitetura backend do software e ser capaz de atuar nela através da análise de seus componentes, organização e funcionalidades;
• Garantir a utilização e aplicação de boas práticas no desenvolvimento de testes (manuais ou automatizados) e no desenvolvimento de requisitos de softwares;
• Encontrar e testar soluções de negócios e arquiteturas através da comunicação e trocas de conhecimento com o time de desenvolvimento;
• Participar de discussões táticas e operacionais e de definição de metas anuais da área referente a assuntos técnicos, realizando estudos de viabilidade e provas de conceito;
• Orientar, capacitar e trabalhar com o time de desenvolvimento para encontrar soluções de negócio, arquitetura e desenho através da comunicação e disseminação de conhecimento;
• Garantir o cumprimento das metas de curto e médio do time de desenvolvimento que estiver atuando podendo alterar as práticas, procedimentos padrões e priorização de tarefas a serem executadas.

Desenvolvedor Back End – Omie ERP

Product Marketing

• Lead the positioning, growth, and adoption strategy for Omie’s product portfolio and its ecosystem of solutions.
• Build the market vision and define narratives and value positioning.
• Connect Product, Marketing, Sales, and other distribution channels.
• Expand the value of the ERP and support the “complete solution” strategy for SMEs.
• Lead end-to-end Go-to-Market strategies.

Head of Product Marketing

Customer Support

• Handle requests for contract cancellations or renewals.
• Provide support via phone, chat, WhatsApp and email.
• Work to reverse cancellation requests by resolving issues, managing expectations, answering questions, and addressing conflicts.
• Conduct consultative conversations to clarify adjustments (e.g., pricing changes), align expectations, and reduce friction.
• Propose retention plans and actions aimed at keeping customers active.
• Recommend improvements to tools, processes, and support channels.
• Participate in training sessions, performance review meetings, and the creation of action plans.

Customer Success Analyst, Mid-level – Retention

Product Manager

• Product management with a focus on card products;
• Designing and running experiments to increase conversion, activation, and engagement;
• Analyzing the end-to-end card issuance and processing and acquiring journeys, identifying friction points and improvement opportunities;
• Conducting discovery with internal and external customers and ecosystem partners;
• Defining business rules for new features and integrations for cards and point-of-sale acquiring devices;
• Monitoring performance metrics (issuance, conversion, churn, delinquency, costs);
• Analyzing customer profiles that do not activate or stop using the product;
• Providing technical follow-up with squads for story refinement and solution validation;
• Collaborating with CRM, Growth, and CX teams on adoption and engagement initiatives.

Junior Product Manager – Payments

Analyst

• Pesquisa contínua (quali e quanti): Planejar e executar pesquisas sobre a experiência do cliente utilizando métodos qualitativos (entrevistas, shadowing, testes, grupos) e quantitativos (surveys, experimentos, análises de uso e de jornada).
• Análises e geração de insights: Realizar análises exploratórias de comportamento e jornada, apresentando recomendações claras para CX, Produto e Negócio.
• Gestão de indicadores de CX: Ser responsável pela curadoria de dados e pela criação/manutenção de KPIs essenciais (NPS, CSAT, CES, DAU, MAU, churn reasons, VoC, comportamento de uso), garantindo consistência metodológica e visão integrada da jornada.
• Melhoria contínua e automação: Mapear gargalos, validar dados e implementar melhorias que aumentem eficiência e reduzam trabalho manual.
• Soluções analíticas: Apoiar a criação de dashboards, modelos e frameworks que ampliem visibilidade e suportem decisões preditivas e preventivas.
• Data Storytelling: Traduzir análises complexas em narrativas simples, influenciando priorizações e estratégias de engajamento e retenção.
• Referência de dados na squad: Democratizar informações, garantir entendimento e fortalecer a cultura data-driven.
• Colaboração com múltiplas áreas: Trabalhar de forma integrada com Negócio, Produto, Engenharia e demais áreas para alinhar requisitos, antecipar impactos e garantir entregas analíticas que fortaleçam toda a jornada do cliente.

Analista de CX Analytics

Revenue Operations

• Structure information through clear metrics and semantic layers.
• Connect data to business decisions and generate actionable insights.
• Be responsible for the Customer Success semantic layer.
• Develop and maintain reports and dashboards in Databricks to monitor KPIs.
• Perform data modeling in Databricks using SQL and Python.
• Propose process improvements focused on scaling report delivery.
• Manage the Customer Success feature store.
• Document and maintain the KPI catalog.

Senior Revenue Operations Analyst

• Conduct consultative diagnostics of accounting firms, mapping pain points, objectives and operational efficiency opportunities;
• Analyze accounting and operational processes to identify bottlenecks, automation opportunities and productivity gains;
• Lead the adoption journey for ecosystem solutions, ensuring engagement and effective usage in partnership with the Customer Success team;
• Plan and monitor implementation projects for technological solutions;
• Present ecosystem products in a strategic, value-oriented manner to drive interest, adoption and deeper usage;
• Hold executive meetings with partners and managers to demonstrate impacts on productivity, costs and results;
• Monitor usage indicators, digital maturity and client progress;
• Act as a bridge between clients and internal teams, generating insights and feedback to evolve the solutions.

Accounting Strategy Consultant

Financial Planning and Analysis

• Act as the financial consultant for the network, supporting franchisees with in-depth analysis of results, cost structure, margins, and the profitability of each unit.
• Conduct financial analyses and consulting for franchises, ensuring alignment with franchisor guidelines and performance targets.
• Develop and maintain financial models and feasibility analyses for opening new units, expansions, or operational improvements.
• Prepare and present financial materials for performance meetings with franchisees and leadership, delivering actionable insights.
• Create and monitor dashboards and essential operational KPIs, ensuring data quality and standardization of network-wide indicators.
• Support the financial structuring process of units by identifying opportunities for improvement.
• Act as a strategic business partner, guiding financial best practices and supporting decision-making by franchisees and the franchisor.