Operations Coordinator, Financial Services

Omie

Coordinates financial operations at Omie, a growing tech company in Brazil. Enhancing client retention and stability in financial services through operational excellence.

Posted 6/10/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Ensure operational excellence, stability, and growth of Omie’s financial services ecosystem.
Lead operations for the Omie Cash digital account and other financial products, manage relationships with BaaS partners, and drive customer retention through a seamless and secure financial experience.
Incident Management: Lead contingency planning and rapid resolution of operational failures in payments, PIX, boletos (payment slips), and transfers.
BaaS Partner Management: Monitor SLAs (Service Level Agreements), API stability, and report friction points to Banking-as-a-Service providers.
Customer Retention and Engagement: Analyze digital account usage data to develop strategies that reduce churn and increase transacted volume (TPV).
Risk Mitigation: Oversee compliance rules, fraud prevention, and regulatory security integrated with the Omie ERP.
Team Management: Develop the internal team responsible for second-line support and financial settlement.
Performance Metrics (KPIs): Monitor system availability metrics, average handling time (AHT), retention rate, and transactional efficiency.

Requirements

What you’ll need

Education: Bachelor's degree in Business Administration, Economics, Engineering, Technology, or a related field.
Fintech Experience: Proven background in payment services, sub-acquiring, digital banks, or BaaS platforms.
Crisis Management: Hands-on experience leading and resolving critical systemic incidents in real time.
Product and Business Mindset: Ability to translate operational issues into product improvements and improved customer journeys.
Data-driven Culture: Proficiency with analytical tools for tracking transactional journeys (e.g., SQL, Power BI, advanced Excel).

Benefits

Comp & perks

Flexible benefit / meal allowance (VR): R$ 45.00 per working day.
Home office allowance.
Need to work on-site? We provide a transportation voucher (vale-transporte). For those commuting by train/metro, we offer a shuttle from the station to the office.
Bradesco health plan.
Amil Dental dental plan.
Pharmacy allowance.
Childcare assistance.
Birthday day off — take the day to celebrate as you wish!
Access to partner apps for accredited gyms to support physical health and wellness.
Partnerships with online therapy and meditation platforms for mental health support.
SESC partnership (Credencial Plena).
Exclusive discounts at top universities and educational institutions for undergraduate, graduate, and MBA programs, plus free access to Omie Academy for employees.
In-company English course partnerships.
Insurance discount program.
Swile Shop: platform for exclusive discounts.
Partnership with Dell.
PPRL (performance-based profit-sharing program).
Travel benefits.
Life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementrisk mitigationdata analysiscustomer retention strategiesperformance metricspayment servicessub-acquiringdigital bankingBaaS platformscompliance rules

Soft Skills

leadershipcrisis managementteam managementproduct mindsetbusiness mindsetanalytical thinkingcustomer engagementoperational excellenceproblem-solvingcommunication