OLX Group

Sales

• Встановлення та розвиток довгострокових відносин шляхом продажу послуг компанії через здійснення телефонних дзвінків та електронного листування, а також забезпечення постійного зростання доходів і задоволення потреб клієнтів.
• Робота з різними сегментами клієнтів - найбільш якісними (найбільші дохідні клієнти категорії); новими; тими, хто перестає публікуватись, тими, хто спадає по витратах; тими, хто не купує пакети розміщень.
• Виконання щомісячних KPI, своєчасна робота з задачами, які встановлені керівником команди.
• Активна робота з сегментами клієнтів шляхом здійснення телефонних дзвінків та електронного ділового листування: від етапу встановлення контакту, кваліфікації клієнта, виявлення потреби до продажу наших послуг та закриття угод.
• Ефективна крос-функціональна робота з дотичними до роботи відділами: команда контенту, сектор sales support, команда голосової підтримки тощо.
• Ведення CRM - знання внутрішніх регламентів та дії відповідно до регламентів. Якісна та своєчасна робота з системами: SalesForce, TalkDesk, Triton тощо.

Client Advisor – Telesales Agent, Нерухомість

Marketing

• Preparing and setting comprehensive long-term B2B marketing strategy (RE agencies & developers).
• Develop and execute a yearly Integrated Marketing Plan for B2B.
• Develop and communicate B2B marketing plans, activation results and project recommendations to the senior management team.
• Working with senior exec leadership stakeholders to drive growth and align strategy.
• Collaborate with GTM, PDT & Sales Team to prepare go-to-market strategy and tactics to deploy new business features/ values to our clients.
• Cooperation with other colleagues from Product, Sales, respective channel marketeers (PR, SoMe, performance, CRM, SEO, content and so one).
• Manage all aspects of our B2B marketing operations.
• Preparing and setting short-term activations plans.
• Ensure creative marketing materials undergo regular review and adhere to brand book guidelines.
• Identifying and prioritizing upcoming opportunities with a data-driven approach, deciding where to focus and building a clear roadmap.
• Conduct market research to monitor brand equity, CPV & identify new insights & opportunities.
• Analyze data to evaluate & optimize B2B strategy efficiency.

Senior Marketing Manager

Operations

• Zarządzanie i koordynowanie procesu podpisywania umów, w tym poprzez metody online oraz papierowe.
• Skuteczna komunikacja z klientami, dealerami oraz instytucjami finansującymi w celu usprawnienia procesu realizacji umów;
• Obsługa klienta od momentu przygotowania umowy do wydania auta, w tym odpowiadanie na zapytania i udzielanie klientom pomocy w odniesieniu do szczegółów dotyczących umów;
• Prowadzenie dokładnej ewidencji podpisanych umów oraz powiązanej dokumentacji na potrzeby zgodności z przepisami i raportowania;
• Wspieranie rozwoju i wdrażania procesów operacyjnych w celu zwiększenia efektywności zarządzania umowami;
• Współpraca z członkami zespołu w celu zapewnienia płynnego przepływu pracy oraz ciągłości w świadczeniu usług.

Operations Specialist – Specjalista ds. Administracji Procesów Sprzedażowych

Data Analyst

• Design and implement dynamic pricing models for marketplace services, premium features and free listing tiers
• Conduct price elasticity analysis and develop optimal pricing strategies across different markets
• Plan A/B testing initiatives for pricing experiments and analyze results to drive revenue optimization
• Monitor competitive pricing landscape and provide strategic recommendations
• Help building econometric and/or ML models to forecast marketplace trends, user behavior, and revenue impacts
• Perform market analysis to identify growth opportunities and potential risks
• Develop scenario planning models for strategic decision-making
• Create economic frameworks to evaluate new product launches and market entries
• Provide economic analysis on marketplace dynamics, supply-demand balance, and network effects
• Develop KPI frameworks and dashboards for pricing and performance tracking
• Translate complex economic analysis into actionable business recommendations for non-technical audiences
• Work closely with Product, Finance, and Category teams to align pricing and monetization strategies
• Present findings and recommendations independently to senior leadership
• Support strategic planning processes with economic insights and modeling
• Mentor junior analysts and contribute to team capability building

Senior Data Analyst

AI Engineer

• System Design & Development: Architect and develop an agentic AI platform. Use this platform to implement the initial agentic workflows capable of automating complex processes in areas including Finance, HR, Legal, Customer Support, and Operations. Mentor more junior agentic AI developers to further expand such flows.
• Tool Integration: Work with a variety of AI tools and platforms (e.g., Claude, AWS QuickSight, OpenAI, n8n, LangChain, etc.) to build seamless, integrated solutions.
• End-to-End Automation: Develop and deploy end-to-end solutions that include data ingestion, processing, decision-making, and action execution.
• Custom AI Models: Fine-tune and customize AI models to meet specific business requirements, ensuring high accuracy and reliability.
• Collaboration: Collaborate with cross-functional teams, including data scientists, engineers, and business stakeholders, to understand requirements and deliver impactful solutions.
• Performance Optimization: Continuously monitor, evaluate, and optimize the performance of agentic systems to ensure scalability, efficiency, and robustness.
• Documentation & Reporting: Maintain clear documentation of system architecture, workflows, and processes. Provide regular updates and reports to stakeholders on system performance and outcomes.
• Innovation: Stay updated on the latest advancements in AI, machine learning, and automation technologies, and proactively identify opportunities to enhance existing systems.

Lead AI Engineer

• Architect and develop an agentic AI platform. Use this platform to implement the initial agentic workflows capable of automating complex processes in areas including Finance, HR, Legal, Customer Support, and Operations. Mentor more junior agentic AI developers to further expand such flows.
• Work with a variety of AI tools and platforms (e.g., Claude, AWS QuickSight, OpenAI, n8n, LangChain, etc.) to build seamless, integrated solutions.
• Develop and deploy end-to-end solutions that include data ingestion, processing, decision-making, and action execution.
• Fine-tune and customize AI models to meet specific business requirements, ensuring high accuracy and reliability.
• Collaborate with cross-functional teams, including data scientists, engineers, and business stakeholders, to understand requirements and deliver impactful solutions.
• Continuously monitor, evaluate, and optimize the performance of agentic systems to ensure scalability, efficiency, and robustness.
• Maintain clear documentation of system architecture, workflows, and processes. Provide regular updates and reports to stakeholders on system performance and outcomes.
• Stay updated on the latest advancements in AI, machine learning, and automation technologies, and proactively identify opportunities to enhance existing systems.

Lead Agentic AI Engineer

Learning and Development

• Leading the design, development and implementation of programs, initiatives customized to fulfill organizational development needs and achieve program objectives
• Develop and manage organizational diagnostics (e.g., culture surveys, leadership assessments), turning insights into actionable recommendations
• Measuring the achievement of established goals
• Working on development needs of all operational, business, and functional units, as well as evaluating and overseeing the implementation of organizational development strategies and processes
• Translate the model into practical frameworks, tools, and guidelines for HR and business leaders
• Ensuring effective plans to address employee performance issues and to implement Desire to Win culture
• Supporting individual development planning for emerging leaders
• Partner with stakeholders to drive development and culture initiatives aligned with business strategy
• Contribute to shaping the HR operating model, with a focus on the learning ecosystem (ODEE), capability building, and future evolution
• Support change management and cultural transformation initiatives across the organization
• Implementing market trends, and emerging technologies (including AI) to continuously improve OD practices and employee experience
• Assessing and collaborating with management to address interpersonal and work-related issues, and consulting with managers to identify suitable approaches, such as coaching, skills training, or intervention
• Collecting and evaluating input from all organizational levels regarding noteworthy accomplishments, areas for advancement, highlights, and concerns

Senior Organizational Development Specialist

Artificial Intelligence

• Integrate AI infrastructure within Salesforce to ensure seamless adoption by customer-facing teams.
• Collaborate with Data Engineering to oversee the ingestion, storage, and integrity of AI-generated data (e.g., CS tickets labeling, transcripts, sentiment logs) in compliance with GDPR.
• Manage the full project lifecycle, from initial technical design and documentation to production maintenance and internal stakeholder adoption.
• Build and maintain custom AI agents to automate high-volume repetitive manual tasks.
• Perform continuous tuning of bot logic and prompt structures to improve output accuracy and Customer Satisfaction (CSAT) benchmarks.
• Serve as the primary point of contact for operational teams, translating business requirements into functional AI-driven solutions and automations.
• Transition experimental models in collaboration with the Data Science team into scalable, enterprise-grade operational tools.
• Monitor and report on AI performance metrics to ensure alignment with departmental KPIs.

AI Operations Specialist

• Integrate AI logic into Salesforce to improve the customer experience.
• Collaborate with Data Engineering and Product teams to manage data lifecycles and surface actionable insights.
• Maintain the Salesforce infrastructure as the central hub for all AI-driven business logic and interactions.
• Integrate AI infrastructure within Salesforce to ensure seamless adoption by customer-facing teams.
• Collaborate with Data Engineering to oversee the ingestion, storage, and integrity of AI-generated data (e.g., CS tickets labeling, transcripts, sentiment logs) in compliance with GDPR.
• Manage the full project lifecycle, from initial technical design and documentation to production maintenance and internal stakeholder adoption.
• Build and maintain custom AI agents to automate high-volume repetitive manual tasks
• Perform continuous tuning of bot logic and prompt structures to improve output accuracy and Customer Satisfaction (CSAT) benchmarks.
• Serve as the primary point of contact for operational teams, translating business requirements into functional AI-driven solutions and automations.
• Transition experimental models in collaboration with the Data Science team into scalable, enterprise-grade operational tools.
• Monitor and report on AI performance metrics to ensure alignment with departmental KPIs.

Human Resources

• Wsparcie w prowadzeniu dokumentacji pracowniczej (zakładanie teczek osobowych, uzupełnianie dokumentacji, archiwizacja) oraz wsparcie w obsłudze kadrowej kandydatów/pracowników.
• Weryfikacja kompletności dokumentacji pracowniczej.
• Kontakt z pracownikami w zakresie podpisywania dokumentów.
• Pomoc w realizacji bieżących zadań z zakresu administracji personalnej.
• Wprowadzanie danych do systemów kadrowo-płacowych.
• Bieżące wsparcie Działu HR w codziennej pracy.

Junior HR Ops Coordinator

Customer Support

• Handle customer inquiries related to payments, invoicing, and billing.
• Process financial documentation and verify account balances.
• Support sales teams with payment-related queries and account management.
• Assist in promotional campaigns and package modifications.
• Manage refunds, invoice corrections, and debt collection processes.
• Maintain accurate customer payment records and escalate complex issues when needed.

Customer Support and Payments Specialist

Full-stack Engineer

• Contributing to projects by writing code, participating in planning, and supporting the execution of technical tasks as you develop your skills.
• Being an active team member, learning from others while delivering quality work and building confidence in your technical abilities.
• Bringing fresh ideas and curiosity, exploring new ways to solve problems, and helping implement software solutions with guidance from the team.
• Asking questions, sharing ideas, and gradually taking ownership of the product as you gain experience.
• Working closely with product managers to understand user needs and help build impactful products.

Client Advisor – Telesales Agent, Нерухомість

Senior Marketing Manager

Operations Specialist – Specjalista ds. Administracji Procesów Sprzedażowych

Senior Data Analyst

Lead AI Engineer

Lead Agentic AI Engineer

Senior Organizational Development Specialist

AI Operations Specialist

AI Operations Specialist

AI Operations Specialist

Junior HR Ops Coordinator

Customer Support and Payments Specialist

Junior Software Engineer