Quality & Training Team Leader

OLX Group

Quality & Training Team Leader overseeing sales team training and quality assurance at OLX. Driving digital transformation with advanced learning and quality management tools.

Posted 7/6/2026full-timePoznań • 🇵🇱 PolandSeniorWebsite

About the role

Key responsibilities & impact

Lead, develop, and manage a team of Trainers and Quality Coaches, including recruitment, onboarding, performance management, motivation, and engagement initiatives.
Design, implement, and continuously improve training programs and quality standards aligned with business objectives and market developments.
Monitor, evaluate, and analyze the effectiveness of training activities and sales quality performance through KPIs, quality scores, feedback, and business results.
Ensure the implementation and adherence to operational processes, procedures, quality standards, and company policies.
Plan and organize team activities, including training schedules, coaching sessions, quality audits, and reporting processes.
Collaborate closely with Sales, HR, Operations, and other stakeholders to identify development opportunities and quality improvement areas.
Leverage modern learning and quality management tools, including AI-powered solutions such as e-learning platforms, automated conversation analysis, personalized learning paths, and quality analytics.
Foster a culture of continuous learning, constructive feedback, knowledge sharing, and professional growth across the organization.
Identify trends, risks, and performance gaps, providing actionable recommendations and implementing corrective actions to drive business outcomes.

Requirements

What you’ll need

At least 1 year of experience in team management, with a proven track record of motivating, inspiring, and developing people.
Solid experience in managing training programs and quality projects within a sales environment, including deep knowledge of sales processes, procedures, and quality standards.
Exceptional organizational, planning, and task execution skills, combined with a focus on achieving goals and delivering high-quality customer service.
Strong analytical mindset with the ability to analyze data, draw actionable conclusions, and recommend strategic improvements.
Hands-on experience in implementing AI-driven solutions for sales training or quality monitoring (e.g., deploying machine learning models for conversation analysis or utilizing predictive analytics for sales performance).
Proven experience in designing and optimizing automated, adaptive learning paths using modern LMS platforms and proficiency in quality monitoring tools.
Ability to seamlessly integrate multiple platforms and tools (e.g., CRM, LMS, quality monitoring software) to streamline workflows and reporting.
A successful track record of leading digital transformation projects and driving organizational culture shifts toward data-driven decision-making through effective change management.

Benefits

Comp & perks

Employment contract with a rich benefits package (benefits available through the MyBenefit platform, including private medical care, life insurance, Multisport card, restaurant card, cinema/theater/concert tickets, vouchers, and more).
Working in a fast-growing company that impacts the daily lives of millions of users, facilitating win-win transactions.
Full autonomy to introduce your own ideas, optimize workflows, and co-create modern onboarding and development solutions.
Collaboration with forward-thinking leaders who strongly value and invest in the growth of the Quality and Training area.
Cross-border environment with teams across different countries.
Company events and team outings.
Opportunities to participate in charity initiatives organized by OLX.
Extensive development opportunities, including training, webinars, access to an e-learning platform, employer-funded English classes, and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training Program ManagementQuality StandardsSales ProcessesData AnalysisAutomated Learning PathsPerformance ManagementKPI MonitoringChange ManagementDigital TransformationQuality Audits

Soft Skills

MotivationOrganizational SkillsPlanningTask ExecutionFeedback Culture