OCHIN, Inc.

Manager

• Provide strategic leadership and operational accountability for enterprise data platforms, business intelligence services, and internal application development
• Ensure the delivery of secure, reliable, and high-quality technology and data services that enable clinical operations, business functions, and member-facing programs
• Lead and develop teams across Data Platform Services, Business Intelligence, and Internal Tools Development
• Establish clear expectations, performance metrics, and accountability for service delivery and team outcomes
• Own the reliability, performance, and availability of data platforms and application services in a 24x7 production environment
• Lead incident response, escalation management, and root cause analysis; drive preventative improvements to reduce future risk
• Oversee SQL database environments and DBA functions, including performance tuning, backup/recovery, security, and lifecycle management
• Ensure stability and performance of Clarity and enterprise reporting platforms (Power BI, BusinessObjects, Tableau)
• Partner with stakeholders to prioritize work, align delivery with organizational needs, and improve data usability and trust
• Lead development and support of internal and member-facing applications that enable OCHIN programs and services
• Guide adoption of modern technologies including Claude, AWS, and related platforms to improve delivery velocity and capability

Manager, Technology & Data Services

Business Analyst

• Lead and coordinate assigned projects from initiation to completion, ensuring timelines, deliverables, and quality standards are met.
• Proactively identify risks and implement mitigation strategies to maintain momentum.
• Gather, document, and translate business and technical requirements into clear, actionable plans for implementation teams.
• Assess impacts of proposed changes and provide recommendations that support operational efficiency and member success.
• Collaborate with interdisciplinary teams, external vendors, and member organizations to align on project goals, expectations, and outcomes.
• Facilitate effective meetings, maintain transparent communication, and produce clear project documentation.
• Evaluate workflows and operational processes to identify opportunities for improvement.
• Lead or contribute to initiatives that streamline operations, enhance system functionality, and improve service delivery.
• Provide subject matter expertise on supported products and systems.
• Share knowledge with colleagues, mentor less experienced team members, and contribute to a culture of continuous learning and professional growth.

EPIC Business Analyst, Clearinghouse Coordinator

Financial Planning and Analysis

• supports the COO by analyzing operational performance across all customer-facing and internal service functions
• provides actionable insights, identifies operational risks, improves service efficiency
• supports strategic planning and helps leadership make data-driven decisions regarding staffing, customer support quality, implementation effectiveness, and operational scalability
• translates operational data into executive decisions
• identifies emerging risks, improve resource utilization, support scalability and customer satisfaction
• identifies operational bottlenecks to strengthen workforce productivity

Financial Operations Analyst

Systems Engineer

• provide strategic leadership, direction, and oversight of the Systems Engineering function
• lead, develop, and support a high-performing engineering team
• ensure effective execution across projects and operational activities
• own reliability, performance, availability, and lifecycle management of a 24x7 production environment
• communicate infrastructure performance, incidents, risks, and planned changes clearly

Manager, Systems Engineering

• Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations.
• Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs.
• Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability.
• Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse).
• Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services.
• Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements.
• Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members.
• Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities.
• Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget.
• Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement.
• Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members.
• Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed.
• Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services.
• Fosters a culture of accountability, collaboration, and continuous improvement.
• Performs other duties as assigned.

Manager, Epic Systems

Business Intelligence Developer

• The Business Intelligence Analyst designs, develops, tests, documents, maintains, and troubleshoots reports across a broad platform of Business Intelligence tools
• Supports the full lifecycle of projects, particularly the requirements definitions, quality assurance testing, and user acceptance testing phases of projects
• Responsible for the execution of full reporting lifecycle; from design, development, testing, documentation, maintenance, and troubleshooting
• Complete work towards closing tickets, including triage, research, and communication with internal and external members
• Develop and update technical documentation for reporting systems
• Lead and drive requirement gathering meetings with experts in a variety of fields; defining systems scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and relevant translation into system requirement specifications

Business Intelligence Analyst – EPIC Certified

Solutions Engineer

• Lead development, optimization, and enhancements of solutions and systems
• Drive innovation by proposing, designing, and implementing solutions
• Provide tactical architectural guidance and oversee technical build

Certified ODBA/ESCA Solutions Architect

• Support OCHIN’s mission by leveraging deep technical expertise
• Resolve complex technical issues and optimize processes
• Implement innovative solutions aligning technical strategies with business objectives
• Collaborate with non-technical stakeholders to bridge the gap between technology and organizational goals
• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose, and resolve technical issues
• Drive documentation and knowledge sharing

Ambulatory Solutions Analyst – Maintenance

• Configure and support clinical applications within the Epic electronic health record (EHR)
• Consult with members and internal staff to provide solutions for accurate, secure, and efficient workflows
• Troubleshoot, diagnose, and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing for process improvement
• Develop technical skills and competencies

Diagnostic Lab Solutions Analyst – Maintenance

Game Engineer

• Direct and continuously refine an enterprise-wide member engagement and community-building strategy that advances OCHIN’s mission, business objectives, and member satisfaction goals.
• In partnership with key cross-functional OCHIN leaders, establish a quarterly editorial roadmap for peer learning, knowledge exchange and user engagement designed to scale across the network and drive greater synergy across key member audiences, segments and communities.
• Establish clear success metrics and regularly analyze engagement, adoption, and sentiment data to optimize community relevance, effectiveness, and business impact.
• Partner closely with internal stakeholders to design, direct and facilitate programming—meetings, forums, campaigns, and events—that foster peer learning, shared problem-solving, best-practice dissemination and deeper community ties.
• Create and steward high-value member conversations that translate OCHIN’s solutions, roadmap, and capabilities into clear, role-relevant outcomes for executive, clinical, and operational audiences.
• Equip internal, member-facing teams with practical frameworks and tools that reflect OCHIN’s strategic priorities and elevate communications from informational to consultative and value-driven.
• Serve as a co-executive leader for OCHIN’s Learning Forum, with direct responsibility for shaping the content strategy, experience design, and member outcomes of the program and annual event.
• Oversee and actively curate the evolution of OCHIN’s online member portal and other member engagement platforms to ensure content, discussions, and resources remain timely, relevant, and aligned with community goals.
• Direct inbound member engagement and marketing initiatives that respond to unmet member needs, support strategic priorities, and accelerate solution adoption.
• Establish metrics and feedback mechanisms to evaluate the effectiveness of member communities and channels and their influence on member satisfaction, retention and trust.
• Lead, mentor, and coach a high-performing team responsible for member engagement, inbound marketing, and member portal management, modeling curiosity, accountability, and member-centric thinking.
• Foster deep collaboration with strategy, account management, communications, governance, operations, clinical informatics, and member success teams to align engagement efforts with enterprise priorities.
• Ensure consistent integration across departments so members experience OCHIN as a coordinated, trusted partner.

Vice President, Community Building and Programming

Medical Billing and Coding

• Participants develop an understanding of how healthcare services are documented, coded, credentialed, enrolled with insurance payers, and reimbursed within healthcare organizations.
• Learners gain foundational knowledge of the three primary healthcare code sets used in medical billing and coding: CPT, ICD-10-CM, HCPCS Level II.
• Throughout the program, learners are introduced to the processes involved in provider credentialing and recredentialing, payer enrollment, and documentation verification.

Medical Billing and Coding – Training Program, Credentialing and Enrollment Internship

Analyst

• Manage healthcare information and electronic health record (EHR) systems effectively.
• Gain hands-on training in EPIC, SQL, Tableau, and Crystal Reports.
• Support healthcare IT systems, ensuring data accuracy, security, and compliance.
• Prepare for the HIMSS CAHIMS certification.
• Commitment of 40 hours per week during standard business hours for both remote learning and internship/externship.

Health Information and Electronic Records Analyst Training Program

• The program prepares students to manage healthcare data and electronic health record (EHR) systems with confidence.
• Learners receive hands-on training in EPIC, SQL, Tableau, and Crystal Reports, building competencies in clinical data management, system implementation, and reporting.
• The program introduces participants to workflows aligned with the EHR Support Analyst (ESA) role, including Epic optimization and system troubleshooting.
• Participants are required to commit 40 hours per week during standard business hours for both online training and the internship/externship.

Health Information and Electronic Records Analyst Training Program – EHR Support Internship

• You will be introduced to health insurance, multiple healthcare settings, coding, and reimbursement.
• You will become familiar with the health insurance industry, legal and regulatory issues, differences in reimbursement methodologies, and the principles of medical billing related to proper claim form preparation, submission and payment processing, and the follow-up process.
• Provide efficient and effective coding services on behalf of our member clients in accordance with Payer requirements and organizational policies, while ensuring compliance to all coding guidelines.
• Review and interpret patient encounters for accurate code assignment of all relevant diagnoses and procedures.
• Help fulfill the reimbursement needs of the member through review and recommendation or correct assignment of diagnosis and procedure codes which are critical to third party reimbursement.
• Research and obtain necessary information from provider/office via Epic in-basket when necessary, per agreement.
• Assist with research for denied claims.
• Meet assigned productivity goals.
• Establish and maintain positive working relationships with patients, payers, team members, clients and other stakeholders.
• Maintain confidentiality of patient information, organization data and information, and in compliance with HIPAA regulations.

Medical Billing and Coding Training Program

Learning and Development

• Drive Member Engagement and Program Success: Lead and manage engagement strategies
• Deliver Training and Workflow Optimization: Design, deliver, and evaluate interactive training programs
• Develop and Maintain Educational Resources: Create and maintain a variety of learning and program support materials
• Lead Change Management and Continuous Improvement: Support members through operational changes
• Promote Program Innovation and Professional Development: Contribute to the ongoing growth and improvement