OCHIN, Inc.

Account Manager

• Serve as the strategic lead for university recruiting and inclusive talent partnerships
• Deliver OCHIN's university recruiting strategy, creating sustainable talent pipelines
• Establish, cultivate, and maintain strategic partnerships with various educational institutions
• Develop and execute innovative talent attraction strategies
• Manage full-cycle recruitment for a variety of positions
• Measure, analyze, and communicate ROI of recruiting partnerships and initiatives

Talent Acquisition Partner – University and Inclusive Recruiting Partnerships

Business Analyst

• Resolve complex technical issues
• Optimize processes and implement innovative solutions
• Align technical strategies with business objectives
• Collaborate with non-technical stakeholders

EPIC PB/PB Claims Solutions Analyst – Maintenance

Medical Billing and Coding

• Deliver efficient and accurate coding services on behalf of member clients
• Extract and interpret relevant clinical data from patient medical records and electronic health systems
• Review and analyze patient encounters to assign appropriate diagnosis and procedure codes
• Support member organizations in achieving appropriate reimbursement by reviewing and recommending accurate code assignments
• Conduct research and obtain additional information from providers or clinical staff as needed

Medical Coding Specialist

Revenue Operations

• Provide revenue cycle management and account management to OCHIN Billing Services (OBS) member clients.
• Focus on maintaining, building, and servicing accounts and relationships.
• Understand and communicate information regarding revenue cycle management and OCHIN key performance indicators.
• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization.
• Take ownership of project deliverables by tracking progress and monitoring team member responsibilities.
• Maintain accountability for quality and timeliness of project outcomes.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).

Revenue Operations Partner – Billing

Accounting Manager

• Responsible for payment processing and AR invoicing or for the full cycle of AP processing
• Cultivation of vendor account relationships and collaboration with the Finance team
• Record a high volume of invoices, expense reports or payments in the accounting ERP system
• Calculate, prepare and process invoices
• Collaborate with Senior Accountant on various tasks
• Track statements of work and issue related billings
• Research and respond to inquiries from vendors, members, and/or departments within OCHIN

Accounting Specialist

Advisor

• Support organizational improvement and change management initiatives for OCHIN members and customers.
• Drive quality as a business strategy and support continuous improvement activities with health centers and across OCHIN teams.
• Manage and promote knowledge capture, analysis, and sharing within the team and across the organization.
• Lead and design change management initiatives to ensure successful adoption of new processes and workflows for OCHIN and health center teams.
• Collaborate with internal and/or external stakeholders to support improvement and change management activities.
• Provide training and coaching on improvement methodologies, change management practices for OCHIN and health center teams as needed.

Health Improvement Advisor

Coach

• Collaborate with member leadership to assess workflows and identify optimization opportunities
• Deliver interactive training sessions to large and small audiences
• Provide workflow coaching, optimization, and best practice recommendations
• Serve as a change agent during high-impact situations
• Assist in the design, development, and enhancement of learning programs
• Collect and analyze feedback and learning data across multiple modalities
• Collaborate with other OCHIN departments on workflow improvement efforts
• Configure Epic system components and document changes
• Mentor and coach peers and new team members

Revenue Cycle & Billing Coach

Architect

• Supports the mission of OCHIN by playing a key role in the design of application features and functionality in the Epic software platform
• Continually improves the quality of the OCHIN Epic collaborative by identifying areas of opportunity within your application(s)
• Stays informed of industry, new technologies, and best practices
• Acts as a member of a team focused on strengthening standards, configuring improvements, and continually improving the quality and impact of our Epic platform
• Participates in the product and project lifecycle and may lead various actions and production of deliverables
• Provides technical mentorship and support to other members of the OCHIN workforce
• Performs complex build, development, and testing of new and existing features and functionality for assigned applications

EPIC Application Architect - Resolute HB/HB Claims

• Play a key role on OCHIN’s Epic Product Team, contributing to the strategy, design, and optimization of the Epic Resolute product suite
• Provide subject-matter expertise in Epic Hospital Billing (HB) and Professional Billing (PB)
• Inform best-practice workflows
• Deliver system enhancements
• Support organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades
• Troubleshoot, diagnose and resolve complex technical issues to ensure optimal system performance and end-user satisfaction
• Collaborate across departments to support project implementations and address member maintenance issues
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement

Billing Analyst – EPIC HB/PB Solutions

Network Operations

• Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative.
• Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed.
• Communicating throughout the course of an escalated issue until resolution.
• Responsible for reporting issues, applying system patches, and assisting the IT team.

Health Care NOC – Help Desk Technician

• Resolve complex technical issues
• Optimize processes and implement innovative solutions
• Align technical strategies with business objectives
• Foster collaboration with non-technical stakeholders
• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments for project implementations
• Drive documentation and knowledge sharing

Ambulatory Solutions Analyst – Install

General

• Perform all aspects of the credentialing, privileging, and payor enrollment processes for providers under the OCHIN Collaborative or contracted third parties.
• Manage credentialing applications and verify credentials.
• Maintain provider files internally and externally with payor plans.
• Timely processing of initial credentialing and recredentialing applications in accordance with regulatory requirements.
• Reviewing and analyzing credentialing applications and supporting documents for accuracy and completeness.
• Validating and verifying provider credentials through the appropriate verification sources.
• Identifying discrepancies in information and conducting research and follow-up.

Credentialing Specialist

• Leads, trains, and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team
• Manages projects, prioritization, providing regular feedback for individual development, and training
• Communicates and mitigates issues and risks, measuring, and ensuring high quality service
• Assesses and makes improvements to the system and processes to improve efficiency
• Supports Manager and Team in developing effective workflows
• Ensures that new staff are on-boarded in a methodical measured manner that prepares them for success
• Serves as an escalation point for complex issues, collaborating with the Help Desk and Product teams
• Partners with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless integration and communication
• Develops and evolves resource allocation strategies to ensure appropriate staffing for ongoing and future projects

EPIC Supervisor – Clinical Diagnostics, Maintenance

Analyst

• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs
• Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements
• Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality
• End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts
• Training Support: Assist in creating user guides and training materials for member staff
• Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps
• Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT
• Engage in training and development activities to build analytical and technical skills
• Other duties as assigned

Apprentice Epic Revenue Cycle Analyst – Install

• Train and motivate teams of Epic analysts
• Manage projects, provide feedback and performance management
• Develop effective workflows and maintain valuable relationships
• Ensure onboarding of new staff is methodical
• Track and measure team and individual performance goals
• Develop new features and workflows for new features
• Support off-site software installations
• Communicate and mitigate issues with members