EPIC Supervisor – Clinical Diagnostics, Maintenance

OCHIN, Inc.

Supervisor leading Epic Clinical Diagnostics Applications Maintenance team at remote EHR healthcare nonprofit. Driving team development and implementing process improvements for high-quality services.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $98,819 - $140,323 per yearWebsite

About the role

Key responsibilities & impact

Leads, trains, and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team
Manages projects, prioritization, providing regular feedback for individual development, and training
Communicates and mitigates issues and risks, measuring, and ensuring high quality service
Assesses and makes improvements to the system and processes to improve efficiency
Supports Manager and Team in developing effective workflows
Ensures that new staff are on-boarded in a methodical measured manner that prepares them for success
Serves as an escalation point for complex issues, collaborating with the Help Desk and Product teams
Partners with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless integration and communication
Develops and evolves resource allocation strategies to ensure appropriate staffing for ongoing and future projects

Requirements

What you’ll need

Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
Minimum of 3 years of experience in similar or relevant, Epic Radiant or Cupid Analyst role or Epic Ambulatory with 1 year of supervisory or team lead experience being highly desirable
Must have extensive experience working in Epic EHR
Required certification in at least one of the following: Cupid or EpicCare Ambulatory
Desired certifications include Radiant or Order Transmittal
Experience supporting Lumens-enabled imaging workflows or other non-radiology diagnostic imaging within Epic is nice to have
Experience supporting imaging and/or other diagnostic services such as EKG, Cardiac Monitoring or Stress tests
Strong understanding of end-to-end diagnostic workflows, including ordering, scheduling touchpoints, result routing, and clinical impact
Intermediate proficiency in Microsoft Excel
Consistently acts with integrity and accountability.
Process and detail-oriented, with a strong focus on data-driven decision making.
Proactive, self-motivated, and solution oriented.

Benefits

Comp & perks

Generous compensation package
Health insurance
Professional development opportunities
Healthy work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Epic RadiantEpic CupidEpic EHRLumens-enabled imaging workflowsdiagnostic imagingEKGCardiac MonitoringStress testsresource allocation strategiesdata-driven decision making

Soft Skills

leadershiptrainingcommunicationproblem-solvingintegrityaccountabilityprocess-orienteddetail-orientedproactiveself-motivated

Certifications

Cupid certificationEpicCare Ambulatory certificationRadiant certificationOrder Transmittal certification