NTT DATA, Inc.

Engineer

• Package and deploy Microsoft and Adobe applications across enterprise environments
• Manage software licenses ensuring compliance and cost optimization
• Monitor software usage and generate reports for audits
• Troubleshoot packaging and deployment issues
• Collaborate with vendors and internal teams for license renewals and escalations
• Maintain documentation for packaging standards and license management processes

Level 2 Enterprise Apps Packaging and License Management Engineer, German Speaker

Communications

• Responsible for the design, implementation, and support of enterprise voice and collaboration solutions
• Design, deploy, and maintain Cisco CUCM voice solutions
• Manage and support the VoIP backbone
• Provision, configure, and troubleshoot managed phones and ATA devices
• Monitor system health and resolve incidents
• Collaborate with internal teams and vendors
• Mentor junior team members

Level 3 Unified Communications & Collaboration Engineer, Cisco, German Speaker

Manager

• Own and manage AV managed services delivery, ensuring SLA, KPI, and customer satisfaction targets are met
• Lead, develop, and performance-manage AV engineering and support teams
• Act as service owner for AV platforms including meeting rooms, collaboration spaces, and signage
• Oversee incident, problem, and change management for AV services
• Ensure consistent service delivery across regions, sites, and client environments
• Drive continuous service improvement, automation, and operational efficiency
• Manage vendor relationships (AV integrators, hardware manufacturers, support partners)
• Lead service transition, onboarding, and operational readiness for new AV services
• Provide executive-level reporting on service performance, risks, and improvement plans
• Ensure compliance with security, safety, and corporate IT standards
• Support budgeting, forecasting, and cost optimisation for AV services
• Collaborate with Workplace, IT, Network, Security, and M365 teams
• Act as escalation point for major incidents and high-profile events

Manager, Audio & Visual Conferencing Managed Services – German Speaker

• Responsible for the design, implementation, and support of enterprise voice and collaboration solutions
• Design, deploy, and maintain Microsoft Teams and voice solutions
• Manage and support the VoIP backbone
• Provision, configure, and troubleshoot managed phones and ATA devices
• Monitor system health, conduct root cause analysis, and resolve incidents
• Collaborate with internal Teams and vendors
• Maintain documentation and ensure compliance

Level 2 Unified Communications & Collaboration Engineer – Microsoft, German Speaker

• Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidents
• Lead root cause analysis for recurring or high-impact meeting room issues
• Design, standardise, and govern MTR and Surface Hub room configurations
• Support and optimise audio, video, and collaboration performance
• Oversee firmware, OS, and application updates for room systems
• Lead onboarding, rollout, and lifecycle management of meeting room devices
• Troubleshoot complex issues spanning AV, network, identity, and M365 services
• Define and maintain operational standards, runbooks, and support models
• Engage with Microsoft and AV vendors on advanced escalations
• Support major meetings, events, and executive collaboration spaces
• Provide technical guidance and mentoring to Level 1 and Level 2 engineers
• Collaborate with security, network, endpoint, and M365 teams
• Ensure compliance with security, change, and configuration standards

Level 3 Surface Hub / Teams Meeting Room Engineer, German Speaker

• Manages and supports Microsoft Teams, enabling effective communication and collaboration across the organization.
• Administer Teams policies, users, and integrations
• Troubleshoot Teams-related issues
• Support voice/video conferencing and telephony features
• Train users and create documentation.

Level 3 Microsoft Teams Engineer, German Speaker

• Supports and manages SharePoint environments (on-premises and online)
• Administer SharePoint sites and permissions
• Troubleshoot and resolve SharePoint issues
• Migrate content between on-premises and online
• Develop and maintain site templates and workflows

Level 3 Microsoft SharePoint On-Prem, Online Engineer – German Speaker

• Administer Exchange Online and on-premises servers
• Manage mail flow, security, and compliance
• Troubleshoot and resolve email-related incidents
• Perform migrations and upgrades
• Document configurations and changes

Level 2 Engineer, Microsoft Exchange Online and On-Premises – German Speaker

• Manage and support the Microsoft Mobile Client Suite (Teams, Outlook, SharePoint, OneDrive)
• Ensure secure and efficient mobile collaboration
• Deploy and manage mobile apps
• Troubleshoot mobile client issues
• Enforce security and compliance policies
• Provide user support and training

Level 3 Mobile & Desktop Client Suite Engineer, German Speaker

Research Engineer

• Provides operational support for reorganization activities (file share restructuring, rights adjustments) and eDiscovery requests within Windows File Services and NAS environments
• Ensures timely execution of approved changes, compliance with governance standards, and accurate documentation
• Processes eDiscovery requests by locating, extracting, and delivering data in compliance with legal and security requirements
• Maintains audit-ready documentation for all activities, including evidence of execution and approvals
• Communicates effectively with stakeholders in German and English for request clarification and status updates
• Coordinates with IN technical teams (Storage and Application) for execution of complex changes

Level 2 Storage Reorganization, eDiscovery Engineer – German Speaker

Procurement

• Lead and develop the local procurement team in the DACH region across the legal entities, fostering a culture of accountability, collaboration, and continuous improvement.
• Manage day-to-day procurement operations, ensuring efficiency, compliance, and value for money.
• Ensure seamless integration of the local procurement function into the European and global procurement organization.
• Implement global sourcing strategies, policies, and standards at the local level.
• Act as a key liaison between local management and the European and Global procurement leadership team.
• Contribute actively to the global harmonization of procurement processes, tools, and IT systems in the DACH region.
• Support digital transformation initiatives in procurement, ensuring alignment with global system architectures and processes.
• Raise synergies at the subregional level across the different legal entities.
• Develop and implement category strategies to achieve cost savings, improve supplier performance, and reduce operational risks.
• Track and report key performance indicators (KPIs) to measure procurement effectiveness and contribution to business success.
• Collaborate with internal stakeholders to optimize procurement’s contribution to project delivery and profitability.
• Ensure adherence to company policies, ethical standards, and relevant legal and regulatory requirements.
• Promote sustainability, diversity, and risk management in procurement decisions and supplier selection.

Head of Procurement, DACH

• Manage and support the Microsoft Mobile Client Suite (Teams, Outlook, SharePoint, OneDrive)
• Deploy and manage mobile apps
• Troubleshoot mobile client issues
• Enforce security and compliance policies
• Provide user support and training

Level 2 Microsoft Mobile & Desktop Client Suite Engineer, German Speaker

• Manages and supports Microsoft Teams
• Enables effective communication and collaboration across the organization
• Administer Teams policies, users, and integrations
• Troubleshoot Teams-related issues
• Support voice/video conferencing and telephony features
• Train users and create documentation

Team Lead, Microsoft Teams Engineer – German Speaker

• Responsible for the end-to-end operation and maintenance of global Windows File Services infrastructure, including DFS-R, NAS systems, and associated storage solutions
• Ensure compliance with ITIL standards, deliver proactive monitoring, and support lifecycle management, migrations, and reorganizations
• Provide advanced troubleshooting, automation, and continuous service improvement to maintain high availability and performance
• Resolve all incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation
• Perform proactive health checks, capacity planning, and maintenance to ensure service availability
• Provide second-level support for complex incidents and root cause analysis
• Execute approved changes with documented risk assessments and mitigation plans; ensure proper change approvals
• Lead or assist in engineering tasks, design improvements, and problem isolation for Windows File Services or NAS infrastructure
• Manage migrations, reorganizations, and lifecycle upgrades for Windows File Services and NAS systems
• Establish and maintain monitoring for all components (PRTG, SCOM, Nagios)
• Collaborate with cross-functional teams (AD, Security, Network, Application Ops) and communicate effectively with stakeholders
• Contribute to continuous service improvement initiatives, including automation of repetitive tasks (PowerShell, scripting)
• Ensure compliance with security and governance standards and maintain audit-ready documentation
• Participate in disaster recovery tests, backup validation, and security hardening activities
• Support eDiscovery and audit requests by preparing and delivering data according to defined guidelines

Level 2 Windows File Services Engineer, German Speaker

Platform Engineer

• Designs, develops, and supports solutions using Microsoft Power Platform
• Build and maintain Power Platform solutions
• Integrate with M365 and external data sources
• Troubleshoot and optimize apps and flows
• Train users and document solutions