NTT DATA, Inc.

Level 3 Surface Hub / Teams Meeting Room Engineer, German Speaker

NTT DATA, Inc.

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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About the role

  • Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidents
  • Lead root cause analysis for recurring or high-impact meeting room issues
  • Design, standardise, and govern MTR and Surface Hub room configurations
  • Support and optimise audio, video, and collaboration performance
  • Oversee firmware, OS, and application updates for room systems
  • Lead onboarding, rollout, and lifecycle management of meeting room devices
  • Troubleshoot complex issues spanning AV, network, identity, and M365 services
  • Define and maintain operational standards, runbooks, and support models
  • Engage with Microsoft and AV vendors on advanced escalations
  • Support major meetings, events, and executive collaboration spaces
  • Provide technical guidance and mentoring to Level 1 and Level 2 engineers
  • Collaborate with security, network, endpoint, and M365 teams
  • Ensure compliance with security, change, and configuration standards

Requirements

  • 5+ years’ experience supporting enterprise collaboration, AV, or M365 services
  • 2+ years in a senior or Level 3 MTR / Surface Hub support role
  • Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Computer Science, or Telecommunications
  • Microsoft 365 Certified: Teams Administrator Associate (desirable)
  • Microsoft Certified: Modern Desktop Administrator Associate (desirable)
  • AVIXA CTS or CTS-I (desirable)
  • Surface Hub or Microsoft Teams Rooms vendor training (desirable)
  • ITIL Foundation (desirable)
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisaudio performance optimizationvideo performance optimizationcollaboration performance optimizationfirmware updatesOS updatesapplication updatestroubleshootingM365 servicesAV systems
Soft Skills
leadershipmentoringcollaborationcommunicationproblem-solvingorganizational skillstechnical guidanceengagement with vendorssupport managementlifecycle management
Certifications
Microsoft 365 Certified: Teams Administrator AssociateMicrosoft Certified: Modern Desktop Administrator AssociateAVIXA CTSAVIXA CTS-IITIL Foundation