NTT DATA, Inc.

Manager, Audio & Visual Conferencing Managed Services – German Speaker

NTT DATA, Inc.

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Own and manage AV managed services delivery, ensuring SLA, KPI, and customer satisfaction targets are met
  • Lead, develop, and performance-manage AV engineering and support teams
  • Act as service owner for AV platforms including meeting rooms, collaboration spaces, and signage
  • Oversee incident, problem, and change management for AV services
  • Ensure consistent service delivery across regions, sites, and client environments
  • Drive continuous service improvement, automation, and operational efficiency
  • Manage vendor relationships (AV integrators, hardware manufacturers, support partners)
  • Lead service transition, onboarding, and operational readiness for new AV services
  • Provide executive-level reporting on service performance, risks, and improvement plans
  • Ensure compliance with security, safety, and corporate IT standards
  • Support budgeting, forecasting, and cost optimisation for AV services
  • Collaborate with Workplace, IT, Network, Security, and M365 teams
  • Act as escalation point for major incidents and high-profile events

Requirements

  • 8+ years’ experience in AV, collaboration, or workplace technology services
  • 3–5 years in a managed services leadership or service management role
  • Proven experience delivering AV services in enterprise or global environments
  • Experience managing distributed teams and third-party vendors
  • Strong background in SLA-driven service delivery and customer support
  • Bachelor's degree or equivalent experience in: Information Technology; AV / Media Engineering; Business or Service Management
  • Certifications (desirable): ITIL Foundation or ITIL Managing Professional, AVIXA CTS or CTS-D / CTS-I, Microsoft 365 or Teams Rooms related certifications, Prince2, PMP, or equivalent service/project management certification
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AV managed servicesservice deliveryincident managementproblem managementchange managementservice transitionbudgetingforecastingcost optimisationautomation
Soft Skills
leadershipteam managementcustomer satisfactioncollaborationcommunicationperformance managementvendor managementservice improvementexecutive reportingescalation management
Certifications
ITIL FoundationITIL Managing ProfessionalAVIXA CTSAVIXA CTS-DAVIXA CTS-IMicrosoft 365 certificationsTeams Rooms certificationsPrince2PMPservice/project management certification