Member Experience Manager
Capital Rx
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Support global sales by developing persuasive, high-impact bid proposals; reporting directly to the Head of Growth
- Lead the end-to-end bid writing process, from initial qualification and strategy development to final submission
- Work closely with the sales lead to understand client requirements, pain points, and strategic objectives
- Develop compelling bid strategies and win themes that differentiate SUPPLIERASSURANCE and highlight the company's unique value proposition
- Manage bid timelines and ensure all deadlines are met with high-quality submissions
- Write clear, concise, and persuasive proposals, tenders, RFI/RFP responses, and other sales-enablement content
- Translate complex technical information and product features into easily understandable benefits for diverse audiences
- Develop and maintain a comprehensive library of reusable content, case studies, testimonials, and standard responses (in collaboration with Marketing)
- Collaborate with Marketing, Product Development and Client Delivery to gather necessary information and ensure accuracy
- Tailor content to specific client needs, industry trends, and competitive landscapes
- Act as a key content resource for the sales team and support them with necessary collateral
- Proactively identify content gaps and develop new materials; liaise closely with Marketing
- Participate in deal review meetings to understand the sales pipeline and prioritise bid opportunities
- Contribute to the continuous improvement of sales processes and tools
- Proofread and edit all bid documents to ensure grammatical accuracy, consistency, and adherence to brand guidelines
- Ensure all bids comply with client requirements, legal regulations, and internal policies
- Conduct post-bid reviews to identify areas for improvement and best practice sharing
- Work flexibly and undertake other reasonable duties relevant to the role as required by the organisation
Requirements
- Proven experience as a Bid Writer, Proposal Manager, or similar role within a B2B SaaS or technology environment
- Superior written and verbal communication skills with a strong ability to craft compelling narratives and persuasive arguments
- Ability to understand complex business challenges and translate them into winning bid strategies
- Highly collaborative with the ability to build strong relationships with the Growth team, cross-functionally, and with senior stakeholders
- Excellent organisational and project management skills, with the ability to manage multiple bids simultaneously under tight deadlines
- Meticulous attention to detail and a commitment to producing high-quality, error-free work
- A strong understanding of SaaS business models, cloud technologies, and software solutions with the ability to quickly grasp and articulate complex technical concepts
- Essential: A Bachelors or Masters degree in Marketing, Communications, Business, English, or a related field
- Desirable: A role-specific certification such as APMP
- Is consistently motivated, committed and able to perform duties in all situations
- Communicates and receives ideas, views and information to achieve understanding
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
- Plans and prioritises activities and resources to maximise performance and minimise errors
- Thinks creatively and embraces opportunities for change
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
