Analyst

• Regulatory Intelligence: Researching international legislation and converting complex environmental policy into strategic outcomes and assessment platform content.
• Data Analysis & Reporting: Analysing sustainability data to create campaign reports that identify geopolitical, legislative, and industry trends.
• Product Development: Maintaining and updating platform content to ensure it reflects the latest advancements in global strategy and best practices.
• Subject Matter Expertise: Acting as an internal and external spokesperson for environmental topics, ensuring industry standards are embedded into all materials.
• Staff Development: Delivering training and briefings to NQC staff to ensure company-wide alignment on environmental regulations.
• Ad-hoc duties as assigned.

Environmental Analyst

• Provide professional support to NQC Ltd. external users.
• To take ownership of designated targets set by the team leader.
• Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
• Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
• Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
• To follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency.
• Manage your schedule with the wider team to avoid interruption of user support.
• Follow established workflows and processes for handling user inquiries.
• To provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs.
• To maintain an appropriate working knowledge of the NQC web based platform in order to offer the highest level of customer satisfaction.

Service Analyst, German Speaking

Account Manager

• - Manage a portfolio of strategic partnerships to agreed KPIs, maintaining a focus on partner satisfaction, channel health, and volume of adoption.
• - Own and take a lead on high-profile and complex partner relationships, interfacing with peers within these organisations.
• - Define, develop, and own the growth strategy for partnership relationships within the portfolio.
• - Produce weekly, monthly, and quarterly status reports to the Head of Customer Success to provide updates on progress against agreed partnership strategies.
• - Expand and grow existing industry partnerships and increase the potential revenue and adoption streams to NQC.
• - Oversee the successful delivery of service into partner channels, focusing on achieving the highest levels of stakeholder satisfaction.
• - Interact with internal NQC teams, including Product Development and Service Delivery, to coordinate material changes on delivery and projects.
• - Any other ad-hoc duties as assigned.

Environmental Analyst

Service Analyst, German Speaking

Strategic Partnership Manager