Analyst

• Providing professional, multilingual support to external users via web chat, phone, and email, ensuring enquiries are handled promptly and to a high standard.
• Carrying out detailed compliance checks on supplier questionnaires and uploaded documentation, following NQC processes to ensure accuracy, consistency, and efficiency.
• Taking ownership of your validation workload, meeting agreed targets and service levels while maintaining high-quality output.
• Guiding suppliers on how to improve their compliance with ESG, sustainability, and human-rights standards through clear, constructive feedback.
• Collaborating with cross-functional teams to resolve supplier or client issues that originate within the Service Delivery function.
• Managing your schedule within the team to ensure continuous support coverage and minimal disruption to user experience.
• Maintaining an up-to-date working knowledge of NQC’s platforms, services, and workflows to deliver accurate information and effective support.

Service Analyst, German-Speaking – Fixed-Term Contract